Do the above steps sound right? Well, inthe safe mode you can upgrade the firmware. He seemed to think it was my web browser having an issue with cache and not the TZ370 and that the messages I was seeing on the screen were a result of that issue (thus far I was running Firefox). Access unit on default IP (usually 192.168.168.168) From there you should have the option to load factory defaults. Glad to hear that you are all set now. proceed Let me talk to my supervisor about her preference for next steps. You will be able to reset it to factory default by accessing the web gui at 192.168.168.168 3 Reply duluthbison 3 yr. ago https://www.sonicwall.com/support/knowledge-base/how-can-i-put-the-sonicwall-into-safe-mode/170507123738054/ Copyright 2022 SonicWall. Click Upload Click the boot icon in the same line with Current Firmware. Safe mode by monitoring device performance, you can see the effects of your last installed third-party applications on your system and uninstall these apps if necessary. 1) Reset the Sonicwall first. Upload and download firmware images to the SonicWALL security appliance. Nyalakan laptop, kemudian segera tekan F8 untuk membuka opsi Advanced. On an NSa the reset button is located on the front. . The device will reboot when you. You can use the paper clip into safe mode (as someone else said, hold it at least for 10 secs) and then hit it on the X0 IP address ( 192.168.168.168) or on the management interface ( 192.168.1.254 ). firmware image as necessary. Sadly, that's as far as I can get. All rights Reserved. Super Simple How to Tutorial Videos in Technology.The only channel that is backed up by computer specialist experts who will answer your questions. https://community.sonicwall.com/technology-and-support/discussion/comment/15210#Comment_15210. If you still cannot open the management interface, use the reset button to restart the appliance in SafeMode again. At that point it will be reachable on X0 interface, from your PC, if you configure it using.192.168.168.168, by ping or HTTP only in Safe Mode. Factory Reset to Defaults If you are unable to connect to your device over the network, you can use the command restore to reset the device to factory defaults during a serial configuration session. If you are unable to connect to the SonicOS management interface, you can restart the security appliance in SafeMode. If so I would very much appreciate hearing more about it. I can get to the default homepage (192.168.168.168) only if I hard-code an IP address on the same subnet to my laptop. Once the test light on the device becomes solid or begins to blink then the SonicWall is in safe mode. Click This video shows how to factory default your SonicWALL firewall by putting it into Safe mode (with a paperclip) and from there import the newest firmware and. The reset button is in a small hole next to the console port. Is it possible to reset the password to factory default while keeping existing settings? If it's possible it's a bit of a security hole although user passwords aren't in a readable form and the built-in admin password isn't included. Assuming I initiate the PC reset before it crashes, it can't complete before I get a BSOD, and all changes are reverted. Then you can upload and boot the new firmware to factory defaults, then import your old config after that reboot. I still haven't used Gen 7 devices much so don't know all the options there, except to be careful not to wipe the whole OS. STEP 2: If you have a static IP address on your computer, make a note of it. OK @BWC On most networking appliances you need to know the admin password to export settings, but I haven't done the export in Safe Mode on a SonicWall, so can't be sure. If that fails go back to Troubleshoot Options to try the Reset, which will save your files and reinstall Windows. Boot the SonicWall to the current firmware (or an Upgraded Firmware) with Factory Default Settings. Welcome to SonicWall community. If you restarted with factory default settings, enter the default user name and password (admin/password) to access the SonicOS management interface. to enable the SonicWALL security appliance to comply with FIPS. Try rebooting the SonicWALL security appliance with your current settings. You will need to add VLAN's for the SSIDs you want to add. Subscribe. When that failed I also tried to perform a Factory Reset just to get the unit back up and running but that just errors out. If you are importing settings from the CLI, you can do them in batches and commit/restart in between. To connect to SonicOS through the LAN or WAN interface of the appliance, disconnect your computer from the MGMT port, and reconfigure it to automatically obtain an IP address and DNS server address, or reset it to its normal static values. The SafeMode feature allows you to recover quickly from uncertain configuration states with a simplified management interface. Still can't find what you're looking for? #01-SSC-7446 List Price: $2,959.00 If that fails try System Restore. The button is located next to the power jack. If I select to reboot with the factory default, will I be able to log into the firewall and restore the current settings from SafeMode while keeping the default password? To force the appliance into SafeMode, use a narrow, straight object, like a straightened paper clip or a toothpick, to press and hold the. Upload New Firmware You can unsubscribe at any time from the Preference Center. @RooibosGreen I did a quick check and ran the procedure you listed above and it seems that the downloaded Firmware does not contain any settings. Buka dengan Safe Mode. But I hadn't added that firewall to mysonicwall yet. SafeMode allows easy firmware and preferences management as well as quick recovery from Was this post helpful? Upon logging into the firewall it showed unregistered, and no Global VPN. Modifying the FIPS mode will disconnect all users and restart the device. section provides settings that allow for easy firmware upgrade and preferences management. The device will reboot when you release the reset button. Swipe down from the top of your Android's screen to bring down the notifications panel, then tap SAFE MODE or a similarly titled option. in the firmware row of your choice to restart the SonicWALL security appliance. Sonic OS Enhanced 5.2 release introduces the Firmware Auto-Update feature, which helps After the SonicWALL security appliance reboots, open your Web browser and enter the current. initial configuration. Probably I reset appliances in Safe Mode and imported a backup from cloud backup. Uploaded Firmware with Factory Default Settings- New! Navigate to Device | Settings | Firmware & Settings. Factory reset, also known as hard reset, is the restoration of a device to its original manufacturer settings. If you are depressing the button correctly, the wrench light should begin blinking within about 30-40 seconds. @SonicAdmin80 I can't say for sure, it seems in Gen7 there is no export config option in Safe Mode according to the KB article. I went to factory reset and then I learned that you have to factory reset from safe mode. Reset the primary firewall: How To Put the SonicWall into Safe Mode After the reboot, the firewall is reachable on the IP 192.168.168.168 (you need to change your NIC's IP to reach the firewall). You can enter the Huawei MediaPad safe mode screen for offers many useful options, following the instructions below: Press and hold Power button. Clicking Create Backup thumb_up thumb_down. Anthing else I should consider? to get it back to factory. Option 1) restart without Safe Mode. If that's the case I must make a note as this could come in handy. to continue rebooting. Safe mode merupakan salah satu pilihan jalan keluar yang bisa diandalkan apabila Windows memiliki masalah, termasuk laptop terkunci. If so, you will setup X3 as WLAN for control. uncertain configuration states. 2) See if they put the Sonicpoints on their own port [like X2 or X3]. Hold the reset button for 10 seconds, after that the sonicwall enters maintenance mode. Set a static IP address for the computer you're using to connect to the appliance that falls into the same subnet as that of the appliance. This presents me with two options. 5. If so: Resolution Solution 1: Factory Default the SonicWall and Import a Supported Settings File Put the SonicWall into safe mode. When you did the factory reset, have you pressed the pin hole for about 60 seconds or less till the wrench or test light on the front panel flashes? Boot to your choice of firmware and system settings. If you are unable to connect to the SonicOS management interface, you can restart the security appliance in SafeMode. A Factory Reset is different from booting the device with Current Firmware/Uploaded Firmware with Factory Default Configuration. Configure as new devices. I'am not eager to test it with my production appliance (don't have a spare unit to test with), but I'am quite sure, because this is how I did it on replacement units. This is my first Sonicwall so I'm not super familiar with them. SonicWall Email Encryption Service 250 1 Year Subscriptions are available in User Packs of 25, 50, 100, 250, 500, 750, 1000, 2000, 5000 and 10,000. When the device is restarting, press the Volume Down and Power buttons simultaneously. AboutPressCopyrightContact. Tap Restart. As an aside, I noticed both files have the same size and got to wondering whether changing settings would have changed the file sizes, too, such as adding whitelisted IPs, etc? these instructions: To export configuration settings from the SonicWALL security appliance, use the instructions At his request we moved to a different browser (Brave this time) and tried to login to the unit again. Upload and download system settings to the SonicWALL security appliance. If you don't see a SAFE MODE option in the panel, just go to the next step. Not a daily routine, maybe memory is a bit fuzzy on that. Are you seeing any error message on the right hand bottom corner when you hit restart? We are installing a new VoIP provider and need to whitelist a few IP addresses and ports but don't want to clear out any existing settings by resetting to the factory default. Reset your firewall to Factory Default Select Current Firmware with Factory Default Settings and confirm. Connect your computer to X0 port on the SRA appliance and configure your computer IP address to 192.168.200.10. Or will that restore the current password too? Firmware Auto-Update contains the following options: When operating in FIPS (Federal Information Processing Standard) Mode, the SonicWALL I haven't tried rebooting yet but here's what I'm seeing from SafeMode: I am offered two firmware download options: a) Current firmware (which I assume includes current settings) <--- I have downloaded this file, 6.2.3.1-19n, b) Current firmware with Factory Default Settings. Has anyone else has this issue or maybe suggestions I could try? Look on the bright side, if you configure the Appliance from scratch you can do a complete Overhaul of the Policies . Please click on the drop down arrow with boot option for current firmware and click Boot current firmware with Factory Default Configuration. section. To create a free MySonicWall account click "Register". Sonicwall Nsa 2650 Factory Reset Free Deep Packet; Sonicwall Nsa 2650 Factory Reset Free Deep Packet. @SonicAdmin80 hmm you got me thinking, but @RooibosGreen got the config exported in Safe Mode and if we follow the usual "logic" and import a config to a factory reset appliance it should end up in having the default password with a running config. @RooibosGreen that's the way to go, the restore of your config will keep the default password. Ideally, you will have to join it to your Sonicwall account, so you can continue to update firmware. ensure that your SonicWALL security appliance has the latest firmware release. Enable FIPS Mode Step 3: Click on "Firmware & Backups" on the left pane, under "Updates.". I did hold down the button in the pin hole to get into safe mode and in that mode had the wrench flashing. Browse to the firmware file located on your local drive. Thank you for visiting SonicWall Community. This Best to reset to factory defaults and start over. To connect to SonicOS through the LAN or WAN interface of the firewall: Disconnect your computer from the MGMT port. I assumed it was possible in the way @RooibosGreen described it. CAUTION The restore command erases all the settings on the appliance, leaving it in a factory default state. Log into the GUI and import the settings backup from System | Settings | Import Settings unless the Technical Support advised to don't use it. Factory reset or resetting to factory defaults enables network administrators to reset sonicwall admin password and eliminate unintended configurations and errors with their sonicwall. Point your browser to the LAN or WAN IP address of the SonicWall appliance. Sorry, No Additional Information is available". table in SafeMode has the following columns: Click If you're having difficulty connecting to your SonicWall device, a SafeMode reset will allow you to change everything on the router back to its default values. .st0{fill:#FFFFFF;} Not Really. After successfully booting the firmware, the log-in screen displays. IP address of the SonicWALL security appliance or the default IP address: 192.168.168.168 Things You'll Need Ethernet . This action deletes all the settings, applications and . After the reboot, login to the SonicWall management GUI via X0 Interface on the default firewall IP (192.168.168.168). This field is for validation purposes and should be left unchanged. Browse to the location where you saved the SonicOS firmware image. Among the FIPS-compliant features of the SonicWALL security appliance include PRNG based on SHA-1 and only FIPS-approved algorithms are supported (DES, 3DES, and AES with SHA-1). In Factory Default configuration, only the current active settings are removed. Your firewall will restart to factory default. Step 2. If you are unable to connect to the SonicOS management interface, you can restart the security appliance in SafeMode. Reconnect it to the network and reconnect the HA cable Power on the device When the secondary boots up it will synchronize with the Primary device and download the settings. Boot Could it be that in Safe Mode the settings export actually exports the default configuration, or are you certain it exports the user config? Click OK to This action deletes all the settings, applications and . Jul 26th, 2013 at 5:27 AM. It will only boot into safe mode, and only does this when I press the "reset" button on the back and hold it in while I plug in the power adapter, then release the button. Next-generation firewall for SMB, Enterprise, and Government, Comprehensive security for your network security solution, Modern Security Management for todays security landscape, Advanced Threat Protection for modern threat landscape, High-speed network switching for business connectivity, Protect against todays advanced email threats, Next-generation firewall capabilities in the cloud, Stop advanced threats and rollback the damage caused by malware, Control access to unwanted and unsecure web content. To return to normal operation, uncheck the Enable FIPS Mode But you can't get to safe mode without a maintenance key from your mysonicwall portal. After logging in and performing a Factory Reset (successfully this time), I was able to get back a functional UI and continue setting up the unit. This action deletes all the settings, applications and . 1st I went mysonicwall.com and used the code/key on the web to attempt to manually re-register the tz100. . So I powered it off and held the button etc. Step 1. How to factory reset a SonicWALL TZ firewall 2019-03-10 by Gary Herbstman Hold down the reset button for 10 seconds. .st0{fill:#FFFFFF;} Yes! After successfully booting the firmware, the log in screen displays. When uploading firmware to the SonicWALL security appliance, you must not interrupt the, SafeMode - Rebooting the SonicWALL Security Appliance, SafeMode allows easy firmware and preferences management as well as quick recovery from. page allows you to manage your SonicWALL security appliances SonicOS versions and preferences. Click Upload New Firmware. Uploaded Firmware with Factory Default Settings- New! Factory reset, also known as hard reset, is the restoration of a device to its original manufacturer settings. To sign in, use your existing MySonicWall account. reference Entering Safe Mode from both the GUI and Command Line Interface.Boot the SonicWall to the current firmware (or an Upgraded Firmware) with Factory Default Settings.Connect to the SonicWall with the following method and credentials.Generation 5 SonicWall or Generation 6 (SOHOW, TZ series) SonicWall or Generation 7 (TZ series)Management . Set your computers IP address to 192.168.168.167 MASK 255.255.255.. Connect your computer to the LAN port on the SonicWALL TZ. a paperclip) for about 6 seconds. Copyright 2022 SonicWall. Browse to the location where you saved the SonicOS firmware image. Tz370 safe mode access So my first time playing with a Gen7 sonicwall and I fat fingered the password when I changed it. 125 User = 100 User Pack + 25 User Pack. Requires Email Security Appliance or Email Software License. Maintenance key is a new thing in Gen7 devices, you can find it on MySonicwall under the device details. This post will definitely help people going forward if they exhibit the error reported by you. below: Click Return your SonicWALL security appliance to a previous system state. I checked on an older appliance and there was indeed no configuration export option in Safe mode, maybe the Download Firmware option got confused with it? If you get that wrench icon blinking, then you have to set a static IP of 192.168.168.x, and the firewall should be at https://192.168.168.168. Unfortunately the default password was changed but no one has the password. You, When operating in FIPS (Federal Information Processing Standard) Mode, the SonicWALL, When using the SonicWALL security appliance for FIPS-compliant operation, the tamper-. Also, if you can RDP to one of the LAN machines and access it on LAN IP, you can try the restart from there and check if that helps. I'm the new IT guy and inherited a TZ300 which was customized by prior IT staff. Try it and boot with the new firmware. habanero. To access the SonicWALL security appliance using SafeMode, use a narrow, straight object (such as a straightened paper clip or a toothpick) to press and hold the reset button on the back of the security appliance for more than twenty seconds. to send system diagnostics to SonicWALL Technical Support. Try our. This time the login screen prompted me for a Maintenance Code. I saved a copy of the current settings / firmware in SafeMode. Hi Michael @BWC , thanks for looking into this. Paper clip it. On an NSa the reset button is located on the front. I've since spoken with a support representative that was able to help me get this all working again. I will configure my adapter for the 192.168.168.x and attempt to browse to the 192.168.168.168. The Safe mode by monitoring device performance, you can see the effects of your last installed third-party applications on your system and uninstall these apps if necessary. User Packs for any subscription can be quantity stacked; e.g. Easiest is to power off (by holding power button down) twice so it kicks it into Repair mode the third time. As per your issue description, it looks like you lost access to the SonicWall appliance after migrating it to a different room premise. All was going well until I unplugged it to move it to the other room and install it. Perform the following steps to use SafeMode to upgrade firmware on the DellSonicWALL security appliance: Connect your computer to the MGMT port on the appliance and configure your IP address with an address on the 192.168.1.0/24 subnet, such as 192.168.1.20. Berikut adalah langkah membuka laptop terkunci menggunakan safe mode. I don't think I've ever exported the settings through Safe Mode and I've assumed that the settings can't be exported without knowing the current password as a security feature. Take a paperclip and press the small reset button Hold until the amber test light comes on Once the light begins blinking, the device should be in Safe mode. The Upload Firmware to upload new firmware to the SonicWALL security appliance. It does not load or allow GUI access. Click Yes I have a new TZ370 I was setting up locally before deploying it. . Enter 192.168.1.254 into your computer's Web browser to access the SafeMode management interface. So start up in safe mode and do a factory reset. Yes, it would be a good idea to try from another PC. The reset button is in a small hole next to the console port or next to the power supply. @BWC Does this really work? A second warning displays. Reconfigure it to automatically obtain an IP address and DNS server address. Not all Androids have this option. But sounded odd that exporting settings without a password would be allowed in Safe Mode. If the above steps didn't help, please provide us error screenshots to check further. The steps I have in mind for doing this are: 2) Select "Upload New Firmware" with the file I've downloaded 6.2.3.1-19n (hopefully this resets the password to default while keeping current settings), 4) Select "Upload New Firmware" with the latest firmware, 6.5.4.195n (which hopefully lets me keep the current settings while updating to the latest firmware). After the SonicWALL security appliance reboots, open your Web browser and enter the current Have you tried to access the SonicWall appliance via CLI (SSH) using putty and check if the access is available? The status bar at the bottom of the screen displays Please wait! while sending the report, then displays Diagnostic reports sent successfully. L0ST_0NE. The device will reboot when you release the reset button. Perhaps there weren't many changes made to default settings? The SafeMode feature allows you to recover quickly from uncertain configuration states with a simplified management interface that includes the same settings available on the. Safe mode by monitoring device performance, you can see the effects of your last installed third-party applications on your system and uninstall these apps if necessary. Connect your computer to the local network and point your browser to the LAN or WAN IP address of the DellSonicWALL appliance. When the device logo appears, release the Power button and continue to press the Volume Down. Holding the reset button for two seconds will take a diagnostic snapshot to the console. When you did the factory reset, have you pressed the pin hole for about 60 seconds or less till the wrench or test light on the front panel flashes? Unfortunately, it looks like Cloud Backup is not available for firmware below v6.5. When I entered the login page for this I was presented with the normal username/password login. Held the reset button for 10~ seconds, flashing wrench for the "safe mode" or factory reset setting. Easily return your SonicWALL security appliance to the previous system state. Same as above, I get a BSOD before the reset can be completed, and all changes are reverted. Factory reset, also known as hard reset, is the restoration of a device to its original manufacturer settings. Unfortunately the default password was changed but no one has the password. Set your computers IP address to 192.168.168.167 MASK 255.255.255.. Connect your computer to the LAN port on the SonicWALL TZ. Option 2) reset the PC from the Recovery Environment. After the SonicWALL security appliance has rebooted, try to open the management interface again. Perform Factory Reset from SonicWall safemode GUI. Managing Services from SonicOS Management Interface, Activating the Gateway Anti-Virus, Anti-Spyware, and IPS License, Changing the Administrator Name and Password, Working of Multiple Administrators Support, Configuring Multiple Administrator Access, Enabling SonicOS API and Configuring Authentication Methods, Controlling the Management Interface Tables, Configuring Client Certificate Verification, Using a Custom NTP Server for Updating the Firewall Clock, Importing a Certificate Authority Certificate, Creating a PKCS-12 Formatted Certificate File (Linux Systems Only), Configuring Simple Certificate Enrollment Protocol, Creating Groups and Adding Users and Access, Configuring SNMP as a Service and Adding Rules, Sending Diagnostic Reports to Technical Support, Configuring the Storage Module for Log File Storage, Connect your computer to the X0 port on the appliance and configure your computer with an IP address on the, To force the appliance into SafeMode, use a narrow, straight object, like a straightened paper clip or a toothpick, to press and hold the. Click the boot icon next to "Current Firmware with Factory Default Settings." Once the device reboots you'll be able to access the management interface. Thanks! The Firmware Management to reboot the security appliance in FIPS mode. overwrites the existing System Backup Thank you @BWC and @SonicAdmin80 for your insights. When you click The SafeMode page is displayed: SafeMode allows you to do any of the following: System Information for the SonicWALL security appliance is retained and displayed in this If you restarted with factory default settings, enter the default user name and password (. Select A security ecosystem to harness the power of the cloud, Protect Federal Agencies and Networks with scalable, purpose-built cybersecurity solutions, Access to deal registration, MDF, sales and marketing tools, training and more, Find answers to your questions by searching across our knowledge base, community, technical documentation and video tutorials. Firmware Management I did of course back up my configuration so I've tried to reload it with no success. Use a narrow, straight object, like a straightened paper clip or a toothpick, to press and hold the reset button on the SRA appliance for five to ten seconds. From SafeMode you should be able to boot into Factory Default, Current Setting or Backup Setting. The red text about need to register was gone, but no Global VPN license. Click Create Backup and select Local Back up (This will save the settings you are currently running on Sonic Wall). window is displayed. Create Backup @BWC I usually start configuring a new appliance after resetting it to factory defaults and updating the firmware through Safe Mode, but I can't remember the options either. The sonicwall network security appliance (nsa) series combines the patented sonicwall reassembly free deep packet inspection (rfdpi) engine with a powerful and massively scalable multi core architecture to deliver intrusion prevention, gateway anti virus, gateway anti spyware, and application . My issue is now resolved, I hope this information can potentially help someone else in the future. Ideally, I would like to keep the current settings, restore the factory default password, then update to the latest firmware. The This will typically cause your Android to exit Safe Mode , though it may restart in the process. When you check this setting, a dialog box is displayed with the following message: Warning! I cannot get a DHCP assigned address in safe more, or . To sign in, use your existing MySonicWall account. System Information for the SonicWALL security appliance is retained and displayed in this, Sonic OS Enhanced 5.2 release introduces the Firmware Auto-Update feature, which helps, Firmware updates are available only to registered users with a valid support contract. To import a previously saved preferences file into the SonicWALL security appliance, follow Firmware Management Best to reset to factory defaults and start over. Holding down the reset button doesn't actually reset the firewall, it puts it into "safe" mode, so you can reload a configuration, update firmware, or reset the device if needed. System > Settings A Factory Reset will remove the SonicOS settings (prefs), local backups and log files. If you have lost your password and have a backup of your settings you will need to do the following: STEP 1: Boot your appliance into safe mode. By submitting this form, you agree to our Terms of Use and acknowledge our Privacy Statement. The Test light begins to blink when the SonicWall security appliance has rebooted into SafeMode. While there I was trying to perform a Factory Reset but after the warning about everything getting erased comes up I was presented with a general error that said "Error. . In Repair Mode choose Advanced Troubleshoot options to run a Startup Repair. . Select the file and click Upload. security appliance supports FIPS 140-2 Compliant security. Is there a Cloud Backup or manual Local Backup available by any chance? flag Report. , the SonicWALL security appliance takes a snapshot of your current system state, firmware and configuration preferences, and makes it the new System Backup firmware image. Cara 3. . Reset them using a paper clip and the hole/button at the front Logon using default Sonicwall credentials (User - admin / pw - password) and boot the firmware using factory default. Reset the primary firewall: How To Put the SonicWall . Select the Boot icon in the row for one of the following: In the confirmation dialog, click OK to proceed. This is done by pressing and holding the reset button with a 'magical resetting tool' (a.k.a. Is it by chance possible to run a manual Local Backup from Safe Mode? Get it set back up. Send Diagnostic Reports 1. We are installing a new VoIP provider and need to whitelist a few IP addresses and ports but don't want to clear out any existing settings by resetting to the factory default. Shipra Sahu The SafeMode feature allows you to recover quickly from uncertain configuration states with a simplified management interface that includes the same settings available on the System > Settings page. As per your issue description, it looks like you lost access to the SonicWall appliance after migrating it to a different room premise. Once the test light on the device becomes solid or begins to blink then the SonicWall is in safe mode. Follow these steps below to enable SNMP and SSH on your Gen 7 device. To create a free MySonicWall account click "Register". To access the SonicWALL security appliance using SafeMode, use a narrow, straight object (such as a straightened paper clip or a toothpick) to press and hold the reset button on the back of the security appliance for more than twenty seconds. to upload the new firmware to the SonicWALL security appliance. If you're unsure how to do this, reference Entering Safe Mode from both the GUI and Command Line Interface. section allows you to: The Firmware Management table displays the following information: Click All rights Reserved. You should hold the prior IT staff accountable for that. Your PC during this time can use 192.168.168.2 / 255.255.255. . I've attempted to putty into these boxes as well however ssh is being refused. The reset button is in a small hole next to the console port or next to the power supply. @RooibosGreen maybe it was possible on very old firmware releases but IMHO there is currently no way to safe the config in Safe Mode. Connect your computer to the local network. Once in Safe-mode reboot the SonicWall using the option "Current Firmware with Factory Default Settings" Power down the device once it has restarted. Thank you for visiting SonicWall Community. Technical Support Advisor - Premier Services. I saved a copy of the current settings / firmware in SafeMode. Upload and download firmware images and system settings. Now when powered up and I login I get a "Failed to open cache db" and my license information is now missing. check box and reboot the SonicWALL security appliance into non-FIPS mode. To import a previously saved preferences file into the SonicWALL security appliance, follow, To export configuration settings from the SonicWALL security appliance, use the instructions. 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