Out of Office status in Webex App is provided by integration with user calendars. It can show you when during the day your Webex Calling users are busiest and using the service the most. It could be because of situations like force lock or because of a session audit failure. Cisco Webex is the leading enterprise solution for video conferencing, webinars, and screen sharing. Select the right plan for your budget and buy Webex today! Total CallsThe total number of calls and meetings joined in the Webex app with Cisco Headsets over the selected date range. We currently support up to 195,000 users per organization enabled for Hybrid Message, across multiple Expressway clusters. occur in your environment: Presence of a user, as seen by another Jabber user, How that presence was established by IM and Presence Service. The full synchronization should not be regularly required. This is confusing because typically this action would reset the presence on all of the user's logged In addition, remote management with Webex Control Hub is very simple. This table shows you which meetings had the most number of participants. You can also search for specific agent or workspace names, call queues, and locations by using the search bar in the table. For outgoing calls, it is the telephone number of the called party. As a full administrator, read-only administrator, or support administrator of an organization, you have access to various charts in Control Hub, depending on your deployment. To optimize resources, Webex downgrades the bit rate and resolution of all videos when the user reaches an average system CPU usage of 95% for five consecutive seconds. The value appears in Mbps. This chart shows the number of calls, made or received, across the selected date range. This is because the Message Connector does not translate presence from Jabber to Webex App. Our new Calling Media Quality dashboard in Control Hub makes it easy to manage Webex Calling and Call on Webex call quality across your organization. You can use this chart to review the total number of spaces people participate in each day. SIP_SHORTCODE Shortcode feature/service call. It will not go to Message Connector if the recipient has not recently been active on Webex App; to save processing and memory resources, we assume that the user will not answer in Webex App if they have not been active for more than 72 hours. Select Cisco Webex from results panel and then add the app. The app maintains this connection while the user is active. IM and Presence Service tries to route the message onwards to the Jabber client of the recipient. For outgoing calls, it's the calling line ID of the user. This chart provides a trend for the average resource utilization of media services used in on-premises clusters compared to other clusters. Webex Calling generates four call detailed records: Example when multiple users had Call Redirections enabled: The callingNumber always conveys the actual calling party and it is not modified by redirections. - have the "Do Not Disturb" status. For example: AutomatedAttendantVideoAutomated Attendant Video IVR group service, BroadworksAnywhere Single number reach (Office anywhere) service, VoiceMailRetrievalVoice Mail group service, GroupPagingOne way call or group page made for target users. Message Connector works with multiple XMPP domains. The rolling count of unique devices that used VIMT in the last 30 days of the date. You can also find out how many minutes people are spending in meetings, the quality of those meetings, and what type of audio people are using. This table shows the top 10 meetings that had the longest duration. The total number of minutes for all meetings over the selected time period. As a result, this field reports multiple call dial possibilities, such as: Fature access codes (FAC) used for invoking features, such as Last Number Redial or a Call Return. The user interface shows an indicator to one user when the other user has read a conversation If this number is high, you can determine if there was a problem with any clusters during that date range, or if your organization needs more on-premises clusters to handle hosting more call legs. You can also see meetings that were scheduled within the previous 30 days. This report shows you which users had an average system CPU usage of 90% or higher for at least 25% of their video minutes during meetings. You can customize existing templates by reordering or removing columns to view the data that you want to focus on. See why 95% of the Fortune 500 trusts Webex as their collaboration solution. The 90th percentile shows the max audio jitter, packet loss, or latency value that 10% of call legs experienced over the selected date range. Local Sharing CableDevice is shared and connected locally by the user via a HDMI cable without joining any meetings or calls. These include: To give you an idea of how these factors affect your synchronization time, we've drawn statistics from real organizations who are using the Directory Connector, and shown the results in the following table. or "room"). Total CallsThe total number of Webex Calling calls for the selected filters and date range. This table shows the top 25 agents with the most answered or bounced calls. users may assume that the user is following the conversation. The highest value of end-to-end audio packet loss for the duration of the meeting, in percentage. The sender is using Jabber and starts a chat with the recipients Jabber contact. The bandwidth value appears in Mbps. Participants or Minutes Avg VoIP/Video JitterShows the average VoIP/video jitter of participants or minutes over the selected date range. See All Integrations Secure by design. Depending on the date range selected, the top 300 participants who had the poorest quality show up on the list. You manage this organization using Control Hub. VoIPParticipants who joined a meeting using internet for audio. At least one participant shared their screen in the meeting. You do it when you first synchronize your directory, as it synchronizes all objects from AD into Webex. The name of the user who scheduled the meeting. A unique ID for this particular record. User Status Does Not Update After Changing the Active Directory Server This report shows details of all the agents that have been assigned to call queues in your organization. USB PassthroughDevice is connected to a computer via a USB cable and used as a webcam. This chart provides details about the redirected call legs and a trend of the number of call legs that didn't connect to a specific on-premises clustertypically because of high CPU usage or network capacity being full. Avg. You can expect eight of them to work because they are interactions between When you choose a cluster on the graph, you see a breakdown of the cascade bandwidth usage (received and transmitted bandwidth) and the streams bandwidth usage (audio, video, and content share). Up until 2 weeks ago, Webex Teams used to show "active xx hours ago". By going to my settings tab on windows or my preferences on Mac I can decide exactly how I want to be notified. Data isn't captured for calls based in Cisco Unified Communications Manager (CUCM), Cisco Dedicated Instance, and Cisco Webex Cloud-Connected UC. The KPIs available for Headsets Analytics are: Total HeadsetsThe total number of Cisco Headsets that have connected to the Webex app and used at least once. This chart categorizes calls based on if they were received during business hours, after hours, and not available over the selected date range. Sign in to Control Hub and go to Reports > Report list. User-generated invitations to join Webex: Cisco Webex normally invites users (by email) to start using the Webex app, if they are already in Cisco Webex but not yet Site timezone is the offset in minutes from UTC time of the user's locations timezone. arrangement to facilitate migration from Jabber to Webex App. 8:03 and trp and subtract 10 mins ie 07:53, the above will not work, The total number of licenses provisioned for the subscription and product. The date of when the users status changed to Active. You can use this information to help see headset engagement between different countries. In-network users are connected to your organization's network, whereas off-network users are not. XMPP or SIP federation with Hybrid Message service is not supported in the Webex for Government environment. you have Hybrid Message Service enabled for some of your users (Point 3). It does not affect the number of users that you enable for Webex App; you should import all your Jabber users to Webex. 90 Day Rolling Average Unique Active Meetings Hosts. sender could receive misleading offline messages from IM and Presence service. Webex Calling generates only one call detailed record: (Alice = PSTN Caller (No CDR records). The Message Connector sends the edited message to Unified CM IM and Presence. This can happen for a number of reasonsfor example, a node exceeds its capacity, is being upgraded, has network connectivity issue, or the Webex site isn't properly enabled for Video Mesh. This chart shows the trend in headset status over time. These charts show a summary and trend of total bandwidth usage across all on-premises clusters, broken down between audio, video, and share data, when cascades are established between on-premises and cloud clusters. The average video jitter for the duration of the meeting, in milliseconds. Participants or Minutes Avg VoIP/Video Packet LossShows the average VoIP/video packet loss of participants or minutes over the selected date range. If adoption of one of these platforms isnt what you expected, then consider providing more training so users know the benefits of using desktop or mobile. For example, an internal call between two users will have two call legs, but be counted as a single call for the purposes of this dashboard. The KPIs available are: This chart shows the percentage of node availability for each on-premises cluster that can host calls. 2022 Cisco and/or its affiliates. Click on the Filters bar to select which data you want to see. You can enable idle timeout for Webex App for web users, so they are signed out of their account after a specified amount of time. Device online status from the last 24 hours. We support 195,000 users per organization across multiple Expressway clusters. These statistics do not propagate any personally identifiable information. We recommend that you generate same-day reports in your time zone's afternoon and include the previous day along with the same day if you find that your reports don't have all of the previous day's data. On the second day, an independent set of 350 participants with the poorest quality are captured for that day. You can see Jabber Analytics data in Control Hub if your organization has: On-premises Jabber with full Unified Communications. The possible values are: This field shows if the meeting was scheduled using end-to-end encryption (E2EE). If the meeting requires a password to join. Labels: The IP addresses of the clients used to join the meeting. The contact's presence indicator is amber, and displays text "@ Webex". In this case, Thanks! Total MeetingsUse this KPI to see if users are regularly hosting Webex meetings in your organization. Provides information about external domains and external users collaborating in your organization. A device may be one of the following types of activities: In CallDevice is used to join a meeting as a video endpoint. Web conferencing, online meeting, cloud calling and equipment. This type covers all inbound calls from PSTN or another external trunk. This chart shows you the top 10 and bottom 10 list of devices that responded to voice commands from users over the selected time period. By seeing how long each type of users takes to join a meeting, you can take proactive steps on how to mitigate these issues, like sending out information on what changed before a new update rolls out, or sending out instructions to new users on how to join a Webex meeting. A breakdown of voice command intents from users in your organization. Updated users might take longer to join a meeting since they waited to update the app right before joining a meeting. This chart can help you see if there are more bounced calls than usual. The Message Connector creates a new conversation in Webex, if necessary, and posts the encrypted message to that conversation. Solution Activate the user by using Cisco Webex Meetings Server user management. The Message Connector decrypts the message and sends it to IM and Presence Service. The possible values are: The name of the user who created or scheduled the meeting. Webex for Government: Hybrid Message to enable interoperability between Webex App and Jabber. Active XX hours ago - A feature removed by Webex Teams? This could lead A user who is using both clients cannot reset their Do Not Disturb status by changing their presence in Jabber (they can use In each deployment scenario, remember that: Each Expressway cluster has up to six nodes, including the primary. It can take up to 15 minutes to hide your availability and custom status. This is a user level setting, which means that all the user's logged in clients/devices - including phones where applicable Because of this calculation, the number of total calls will differ between the charts and tables. 2. Duration (in GMT) of how long the meeting lasted. The date that the device was used to join the Microsoft Teams meeting using VIMT. Use the Webex site selector and calendar date selector at the top-right corner of the page to select the metrics you want to view. Click the More button on the top right of the chart/list, and select the file format to download. This service provides 10 mo. TagsShows tags assigned to the device on the Control Hub Devices page. If you select an idle session timeout for in-network users, then you must provide a URL for a web server within your network that allows CORS requests from web.webex.com. The total number of minutes that all participants were in a meeting for. Select Delete and then confirm your choice. like one. If you deployed the Cisco Webex Video Integration for Microsoft Teams for your organization, then usage metrics for participants who joined Microsoft Teams meeting with Cisco video devices are counted in the key performance indicators and charts. Quality data is only available for Webex devices when used during Webex activities. The recipient is using Webex and does not You can also click on a category in the charts to filter the data. Presence is not translated from Cisco Jabber to Webex App. All Hybrid Message users can use Webex App to send messages to all Webex App users in their organization. If your organization has set up more than one jabber-config.xml file, then you must complete the configurations below for all the jabber-config.xml files that you want Control Hub to report data from. For example, if your subscription started on July 5, 2020, then the next period would start 30 days later, on August 4, 2020. The available path optimization types are: You can filter the entire page by selecting a category on the chart. The methods are: ManuallyAn administrator assigned the license to the user manually. These charts provide details about the redirected call legs and a trend of the number of call legs that didn't connect to a specific on-premises clustertypically because of high CPU usage or network capacity being full. All charts update accordingly. Calls in Busiest LocationTotal number of calls made or received by users in the busiest location within the selected filters and date range. These details can help you manage the timing of a site migration or a site upgrade that might impact users. Number of calls that overflowed because the queue limit was met. You can use this chart to see if there are enough agents to handle calls and adjust as needed. This is only populated for international calls. A meeting where all participants called in using PSTN. You can take action if your organization has a preferred type of audio that users should be adopting. The total number of licenses provisioned for the subscription and product. The recipient is using Jabber, so does not see the messages in Webex. The related reason = deflection in this example is auto-attendant transfer and transfer out of a call-center. This field shows if the Webex Assistant for Meetings was used in the meeting. You may not want these users to start using Webex just yet but, if they are synchronized with Directory The details included are: This chart categorizes workspaces based on the types assigned to them over the selected date range. We recommend that you implement strategies to encourage people to take advantage of the file sharing feature. Created on October 18, 2018 Camera not working with Cisco WebEx The camera was working fine with Cisco WebEx. These numbers give you insights on how often users are utilizing Webex Assistant for Devices, and how you can help users make use of it more often. This field shows if the participant was a host or attendee. interactions, their Active status in Webex is translated to Available presence in the persistent group chat. On-premises Jabber with Instant Messaging-only. This map shows the overall geographic distribution of your Cisco Headset inventory. The KPIs available are: Avg Join Meeting TimeShows the average join meeting times of participants over the selected date range. If your clusters are always full, you can use this information to help make decisions about adding more Webex Video Mesh nodes to a cluster or creating new clusters. The contact is only using Webex App, and was Active more than 10 minutes ago, but within the last 72 hours. Suggested language was proposed 10 years ago and needs updating. Regardless of the time period that you select on the Analytics page, this data updates every 10 minutes. If a Jabber user, who is entitled for Hybrid Message, switches to using Webex App, that user is immediately removed from the active rosters in all group chats with other Jabber users. The details available are: There are five KPIs that show at the top of the Detailed Call History tab. Meetings scheduled from Webex are included in this report. A space is considered active when someone: You can use this information to determine how well your organization is adopting the practice of using spaces to meet and collaborate. Download; Support; Contact sales +1-888-469-3239; . The Webex Calling or Webex desktop app version of the user. Messages from Webex App to IM and Presence Service are decrypted by the Message Connector. Explore Webex Suite We are seeing as much as a 60-70% reduction in the amount of time it takes to make decisions. We do not recommend installing Message Connector on an Expressway cluster that is used for MRA. The number of licenses allocated to users at the reported date. Read more Cons I don't have much that I dislike on this tool. This message is no longer available. KPIs are generated on a per call basis. Some templates aren't available for customization, and some columns are required for certain templates. The KPIs available are: Good Participants or Minutes VoIP/Video QualityShows the percentage of participants or minutes that were above the good VoIP/video quality threshold. Provides details about meetings that were started within the selected date range. Latency may be a factor The total number of meetings hosted over the selected time period. The total number of minutes that participants enabled video for. For example, records tagged with relatedReason=PushNotificationRetrieval indicates that a push notification was sent to wake up the client and get ready to receive a call. You can use this chart to see how long callers had to wait before hanging up the call or getting transferred to an agent. If the Webex user is not logged in to Jabber when the file is sent, they do not receive the file. Last known date of when a user from the external domain sent a message in a space in your organization. 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