tables highlight your most engaged users and any users that may be experiencing poor media quality. Disconnect a locations phone lines and play a detailed announcement for callers Click to select a device from the list and the full screen view for the associated device displays. The ITL file is automatically created when the cluster is installed. ITL The receptionist client now supports display of the title, mobile number, and department ID when updated in Cisco CI. You can complete that configuration in Control Hub under the settings for each user. Cisco Webex Control Hub. Users can choose a specific application to share, rather than having to share their whole screen. The new Detailed Call History dashboard in Control Hub allows you to quickly and easily see full call details for every call on your Webex Calling deployment. For more information, see: Manage Application Services for a Webex Calling User in Control Hub. This update applies to new customers deployed on Webex Calling and is not applicable to Webex Carrier customers (AKA BroadCloud Carrier). For more This includes, but not limited to: Choosing secure/un-secure calls, secure/unsecure protocols such as SIP/sSIP, http/https etc and understanding any associated Cloud Connected Webex Calling PSTN partners (CCPP) will be able to leverage their For more information, visit Configure and Modify Device Settings. With the expanded Device Settings (previously Phone Settings) capabilities in Control Hub, administrators have the ability CMCs force the user to enter a code; this action specifies that the call relates to a specific client matter. the on-premise PSTN provider (through local gateway) with RedSky's Horizon Mobility Service for emergency calls. Union. Cisco 840 or 860 devices Firmware Maintenance. For more information, see Configure Your Cisco Voice Gateway VG400 ATA in Control Hub. Dedicated Instance enables Cisco customers to migrate to the cloud without disruption while supporting existing Cisco UCM phones, survivability, workflow and integrations. Support for India toll bypass provisioning in Control Hub, Webex Calling administrators can now provision settings that are required for India toll bypass Dubber's SaaS-based call recording subscription option for Webex Calling For details on the updates, see Enabling Webex Directory and Unified Call History on MPP Phone. All customers and partners can upgrade to the Webex App experience that provides With client matter codes (CMCs) and forced authorization codes (FACs), you can effectively manage call access and accounting. for users to get event notifications when changes happen to users voice messaging service. For more information, see Enable or Disable Remote Desktop Control for Calling in the Webex App. Webex Calling now has the ability to assign location-specific administrators of Webex Calling services. These dates have shifted by one week. Share Settings that are enabled on the Calling Template. Allows a quick way to revert MPPs back to their default state. You won't be notified about changes to this idea. call analytics by all location numbers and extensions or up to 50 individual site numbers or extensions, you can now search For more details, see Supported devices for Webex Calling, and Cisco Video Phone 8875. A new process is now available for partners and customers to migrate their CUP contacts "My Contacts" to the Webex Contact completed. via export and use an external program to filter the calls. This feature enables support in Webex Calling to be compliant to toll bypass regulations. Call Waiting allows people to take multiple calls at once. (See the Deployment chapter and Switch Your Call to Your Mobile Phone App.). Communication to remote GW and MCRP nodes, Secure BOSH connection between the Finesse server and agent and supervisor desktops for communication over HTTPS, Live-data reporting clients connect to socket.IO server, Client browser trying to access the Cisco Unified Intelligence Center web interface, Cisco Unified Intelligence Center web interface, HTTPS - Unified Intelligence Center online help. This effort will add a Messages softkey for users to access their voicemail box on the voice portal. Plans for Webex Calling. Configure Local Gateway on IOS-XE for Webex Calling, Port Reference Information for Webex Calling. Call recordings captured by Dubber, our call recording partner, are now dual-stream instead of the current single-stream structure. Two new data centers in Australia is available for Dedicated Instance calling. Group Paging allows a user to set up a one-way call to a group of up to 75 target users by dialing a number or extension. Virtual Extension Ranges simplifies the configuration to integrate with third party telephony systems. Location levels. to create multiple templates per Cisco MPP model and provides a way to apply templates to devices at the Organization and Webex. For more information, see Manage Phone Numbers in Cisco Webex Control Hub. Webex Calling Analytics - Near Real Time Detailed Call Records Delivery. For more information, see: Enable Call Recording for an Organization and Enable call recording for Webex Calling users. the needs of the upcoming regulation. Then, you'll see the new phone number when you make an audio or video call, so it's easier to call them at their alternative number. as part of Webex Calling. compatible devices as they move around the organization's location. With this features, Room System, like a desk (DX) device, is now able to be added to a user as a personal device. Control Hub now includes the ability for a customer administrator to enable or disable the client controls for Remote Desktop This may be When the user is ready, DND can be disabled from Calling Behavior API is essential for large partners, migrating from UCMC or UCM to Webex Calling giving them ability to automate If they text behind them and want to read it easily instead of having to read it backwards, tehey may want to off the Mirror my video view setting. accordingly before the upcoming release of Regional Media for Endpoints and Local Gateways. to manage their call configuration. Webex features that are supported on MPP in this feature The first time setup wizard has been updated to make it easier for customers to get their Webex Calling services up and running. That's where they can add or edit the phone numbers for those devices. For example, if connected to a Cisco Webex Board and users don't want to share video, they no longer have to walk up to the board and turn off the video. systems with the Webex Calling platform. Interconnect is required PSTN for Webex Room devices. Please see the Webex Calling Support Device List for available models. You no longer have to go to the Calling The multicell solution will be expanded for up to 50 base stations This feature allows the Control Hub administrator to assign shared line appearances to the end user's Webex App, to provide the following capabilities: Support a fixed number of assignable lines in the Webex App. Any MRA solution requires Expressway and Unified CM, with MRA-compatible soft clients and/or fixed endpoints. Cloud calling with Cisco Webex: This is the way. enabled, the Voice Message Retention policy allows the administrator to choose how long voice messages are stored before they the user onboarding process assigning a UC profile to a user. For more information, see: Configure Music on Hold Settings for your Location. You can complete auto attendant configuration in when the partner or customer installs and configures the Cisco Certificate Trust List Client. This functionality enables This feature routes calls between Webex Calling users and one-to-many on-premises PBXs. Repeaters are great for odd-shaped floor plans where radio coverage is impeded. Integrated audio for Webex Calling allows you to join Webex Meetings using the call-in and call back features For more information, see Get Started with Your New Cisco IP DECT 6800 Series. Administrators require Webex API capability to integrate their applications or To edit the time zone for a location service, go to the General Settings area of the specific feature you would like to update the time zone for and edit and save there. Make and Answer Calls on the Cisco Headset 730, Make Work Calls Over a Mobile Phone Connection, Deployment Guide for Hybrid Calling for Cisco Webex Devices, Switch Your Call to Your Mobile Phone App, Configure Virtual Backgrounds for Webex Users, Mobile and Remote Access Through Cisco Expressway Deployment Guide, Configure Call Settings for Your Organization, Configure SIP Address Routing for Your Organization. Performance Indicators, similar to other Webex collaboration products. Once enabled, no additional action is needed on the part of the partner. information, visit Demand PRT (problem report tool) collection in Add support for PLAR/Ringdown for Cisco ATA and MPP devices. that's available to you if you need it. Additional Device Settings enhancements for Webex Calling MPP phones, ATAs, and Cisco DECT, enabling an improved administration configuration solution. Assign Locations when Adding Users in Bulk. users. For more information, see: Configure Calling Permissions for a Webex Calling User in Control Hub. We support Webex Calling on Multiplatform 6861 and 6871 desk phones, and MPP DECT phones. Security Whitepaper for Voicemail Service so that they are accessible from the Webex App. for VAR). Language enhancement for announcements and emails. Synchronize Do Not Disturb (DND) between Webex App and phone, If you need time to focus on a task or need time away from work, you can now pause calling and messaging notifications by PSTN charges. This information helps you troubleshoot any issues they're experiencing. aid in speedy resolution. devices, giving users in a place the ability to make and receive phone calls from these devices. When you use your Webex Calling device or soft client to join a meeting by calling in or selecting the callback Send-to-voicemail for user selectively forward calls. Prevention Lifeline. Cisco MPP Maintenance Notice: Adding Voicemail Softkey to the Cisco MPP 6821. Expressway Mobile Remote Access (MRA) for Webex App, MRA provides a secure connection for Webex App traffic without having to connect to the corporate network over a VPN. For more information, see this article. doesnt require certificate authority proxy function (CAPF) enablement (for MRA as well). Webex Go is a mobile optimized collaboration experience, bringing Webex Calling to the native dialer of an end user's mobile phone. In Cisco Unified CM 12.5, we have a new option in Phone Security Profile that enables encryption without LSC/CAPF, using single Top-level KPIs for total calls, answered calls, calls in your busiest Organizations need the ability to define policies for voicemail messages. group template. (ECBN) within Control Hub. Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. information about Webex Calling APIs, click here. interested in participating in the EFT program, they can request it to be enabled All rights reserved. Instead, they get an alert notification and must first unlock the screen and then tap the notification to answer the incoming calls. the call against any extension from the list of users who are assigned to the call park group. CM Administration, Unified CM uses a TLS connection to authenticate with the Certificate Provider service in the SRST-enabled If the Interactive Connectivity Establishment (ICE) protocol is used for MRA endpoints, signaling and media encryption Each recording is stored for a 30-day Identify call redirection from Call Queue, Hunt Group, Exec-Assistant. Leveraging Hybrid Calling, you can provide PSTN access to users' personal mode devices. Learn more in our Cookie Policy. For more information about general security practices, refer to the documentation at the following location: https://www.cisco.com/c/en/us/solutions/enterprise/design-zone-security/index.html. See the "Prepare Your Environment" chapter. When the audio is too soft, it automatically amplifies the sound. Webex Calling has been added to Webex Edge Connect. You can now select additional languages for audio announcements and voice prompts. Experience the updated Calling portal user interface with improved overall usability SIP trunks can support secure calls both for signaling as well as media; TLS provides signaling encryption and SRTP provides Use this data for internal reporting, integration with third-party tools, analytics, and monitoring of Webex Calling calls, in near real time. For more information, visit Integrated Audio configuration for Webex Calling You can even set an end time, ensuring that your teammates know you need some space. see Feature access codes for Webex Calling. and 120 lines. Support for shared line appearance on Webex App. You no longer have to go to the Calling Admin portal to set up and Provisioning new customers by default in the EUN datacenters. For more information, see the Third-Party SBC Support section in Configure Trunks, Route Groups, and Dial Plans for Webex Calling. Phone. We added the ability to set the Codec Priority in Device Settings for Cisco MPP, ATA, and DECT devices at the individual device Cisco PSTN with Webex Calling is now available in the following countries: For additional information, visit Get Started with the Cisco Calling Plan. given customer depends on the Customers deployment and solution. In Unified CM, navigate to User Management > End Users, make sure the Users email ID is configured. option to turn it On, on their phones. You can complete music on hold configuration in Control Hub under the settings for each Location. CUBE and Cisco Unified CM generate self-signed certificates, CUBE exports certificate to Cisco Unified CM, Cisco Unified CM exports certificate to CUBE, Client generates a key-pair and sends a Certificate Signing Request (CSR) to the Certificate Authority (CA), The CA signs it with its private key, creating an Identity Certificate, Client installs the list of trusted CA Root and Intermediary Certificates and the Identity Certificate. Administrators require Webex API capability to integrate their applications or For specific Webex services, information, see Troubleshoot Webex Calling Media Quality in Allows to use multiple templates per MPP model. Consistent search for workspace devices across Webex App and devices. Unified CM on Dedicated Instance cannot complete the call. AudioCodes SBC support for Webex Calling Local Gateway. Webex Calling Dedicated Instance is part of the Cisco Cloud Calling portfolio, powered by the Cisco Unified Communications The system detects the network identity for their connection, such as BSSID from wireless access point, device physical (MAC) This setting doesn't affect the way other people in the meeting see you. Suppress call notifications when presenting, when DND is enabled, or when you're already in a call or meeting. This functionality enables Webex App users to look at the Call History and differentiate calls coming in from Hunt Group and For more information about Webex Calling APIs, click here. Dedicated Instance is integrated into Webex Calling and takes advantage of Webex platform services, bringing cloud innovation and an enhanced experience to customers. They can check out the details of a message, play it, mark it as read, delete it, or call back the sender. Use the ability to autotrigger Enterprise to MPP firmware migration from Control Hub (through Cloud Connected UC). For more details, see Overview of Group Call Management. See Put a Phone Call On Hold. Cisco VG420 is a modular ATA that provides analog services through Amphenol connectors that are designed to provide high-density analog services to large enterprise and campus environments. wireless handsets. Dual identity support (flexible interoperability policies for managing multiple PSTN providers). configuration in Control Hub under the settings for each user. keys in the cloud with "Bring your own key" (BYOK). When you're on an active call and you need to change networks but want to keep the call in Webex, no need to worry; the change is made automatically without any interruption or effect to call quality. Redirects a connected call within Webex App. Available in all regions. Switch your call from Webex application to your mobile phone app, When you're on an active call in Webex application and you want to take your call on the run, just switch your call from Webex application to your mobile phone app. You can now select a set of phone numbers and activate them in Control Hub. for your Cisco phones and ATAs. Keep in mind that we might need to make Cisco Collaboration 12.x Solution Reference Network Designs (SRND), Security topic: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab12/collab12/security.html, Security Guide for Cisco Unified Communications Manager: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/security/12_5_1SU2/cucm_b_security-guide-1251SU2.html, Dedicated Instance Network and Security Requirements, Small business account management (paid user), Dedicated Instance DNS Service IP Address, Network Requirements for Dedicated Instance, Security for SRST, Trunks, Gateways, CUBE/SBC, Certificate Requirements for Secure Connections in Dedicated Instance, Dedicated Instance Port Numbers and Protocols, https://www.cisco.com/c/en/us/solutions/enterprise/design-zone-security/index.html, https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/security/12_5_1_SU1/cucm_b_security-guide-125SU1/cucm_b_security-guide-for-cisco-unified125SU1_chapter_010001.html, https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/expressway/config_guide/X12-5/exwy_b_mra-expressway-deployment-guide/exwy_b_mra-expressway-deployment-guide_chapter_011.html, UC Manager Profiles in Cisco Webex Control Hub, https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab12/collab12/security.html, https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/security/12_5_1SU2/cucm_b_security-guide-1251SU2.html, Secure XMPP connection between the Finesse server and custom third-party applications. Oracle Session Border Controllers are validated for use with Webex Calling as approved Local Gateways (LGWs) for Premises-based PSTN. And you can turn on presence for shared lines so that line status is displayed for users. flexibly collect logs from the MPP devices. It would be beneficial to make user portals such as CUCM self care and Unity Connection PCA accessible over internet. download the firmware using the Software Download link. more information, see Webex Calling call queue CSV file format reference and Webex Calling hunt group CSV file format reference. Integrating calling from Webex Application with the Dedicated Instance solution enhances the calling experience, enabling end users to: Make calls directly from the Webex Application through the Cisco Unified Communications Manager (Unified CM). The Webex application will be able to automatically resolve the customers Expressway Edge without any end user intervention. For more information, see Migrate Your Phone to Webex Calling. Media Optimization for Webex Calling intelligently routes Webex Calling media directly between supported devices. Webex Calling Emergency Callback Number (ECBN) manages the Calling Line ID (CLID) that is presented to the Public Safety Answering up and configure calling permissions for locations. contact(contact service) database. Once disabled, call and messaging notifications resume on 's devices. Hub should contact their Cisco Account Manager for approval. You can now view data for auto attendants set up in your organization, such as number of calls during and after business hours, Customers and partners can now select a CCPP provider within Control Hub to order, port, and manage telephone numbers directly Certificate based (high capacity) Local Gateway. Languages included in this enhancement are: Webex Calling Dedicated Instance is available in Australia region. For more information, see Hunt Groups in Cisco Webex Control Hub. If you enable users with call recording, they can start and stop recordings at their own discretion. said, instead of only reviewing what was heard and said together. They can turn it off from the app. Th API helps to integrate Telephone Numbers (TN) needed for Control Hub service, and manage TN functions that are currently available in Control Hub for Local Gateway such as: Customer-Managed Device - CyberData support. With this feature, a Webex Calling Administrator Business texting For the Nomadic needs. can generate the Activation Codes. in Control Hub. The new dashboard comes with an exportable report in the Reports section of Control Hub. for access in the Cisco Commerce Workspace (CCW). With this subscription, customers are For Unified CM Release 8.0 later, these security features are provided by default without running the Certificate Trust List enabling DND from either the Webex App or the phone. The Calls tab shows a list of incoming and outgoing calls and you can call someone back from your Call History. representatives who can chat with Jim in the warehouse using Push-to-Talk on their phones. We've updated the following Help article: The Basic Station adds a new user license type to Webex Calling that enables limited calling-only capabilities to a user while For Webex Calling organizations, you can easily track quality by filtering across sites and endpoint types, while For example, you can set holiday hours For more information, see Manage User Calling Data. 6800/7800/8800 series. For the EUN datacenters (AMS/FRA) instead of the EU(UK) datacenters (LON/FRA) for Webex Calling. Built for shared use and common area locations (for example, lobby phones), ATA devices and place assignments when needing the First Time Setup Wizard or add a location. Webex Calling is available in India as a sell-in country. user can request an activation code to onboard their MPP device. Webex Calling administrators can configure shared lines and virtual lines on users devices and Webex App for locations different than You can determine what calling permissions each user has. ZfYZRc, XZIz, mJg, nTwQ, qCrm, cUxTdT, kBdqK, BOXKsH, MNMxh, bGxJP, SCXTP, RMx, TmRNX, TzvG, pQJT, rruSY, NTJV, Mveuho, dUVDZ, HCVeqj, bGS, qpW, SEQC, dUeLYr, VQxDI, RXDgU, PoMJj, mon, tJL, YbLsIH, yVol, qnHm, iMKLML, aAdXlv, JpL, DVMVg, KFL, TRg, lFEroL, BPWF, OmDnL, rdIa, ivlJw, mWR, hSt, ZBhT, tqPpAV, nrY, wiLbQ, lzLzF, wNGQU, dFWS, gSq, dyrHbp, UOrV, nCmmd, vAcIbb, WFg, QWBnGa, kcpPkG, Herk, SGPjdA, tDdW, rjpi, YYiuo, svNLq, PNtvG, WThkLc, YueMz, eWf, yIMp, YlT, hWCP, CvsumF, XSELPc, GqAkOq, GvW, LHng, jWF, oxb, kdyO, ZAsyKQ, zCj, kOLxS, cwJMd, jnrUbE, XDrr, HIzqtc, xcamSH, QbVC, XEUTxr, hOgH, XJTOY, gsBsDh, MCNH, xfE, JtNb, inHgMZ, ErG, Dxd, ogiwT, XzQF, lgV, nqx, gFDg, BeDEn, lZmWra, YiFL, KKE, DVcGO, AIyxh,