These are the fields that can be added: Note: Any field can be filtered to include only information that is desired. CodeYellow but Total CPU Usage is Only 25% - Why? Step 5 - Remove a Swap Space. I have read that before posting, my question is because we have monitoring and an alert gets generated every time this goes over 90% and is logged in the ticketing system, the client has a view of this. There are some other fields that provide useful information (user readable and not PKIDs) that can be added to this query. After using it you won't be able to switch CUCM version to the previous one. Consider these: IOWait is due to heavy memory swapping. Scenario 4: CUCM Hangs. Note:The RIS Troubleshooting PerfMon Log file can be downloaded to examine the process status for longer periods of time. So basically we are stuck with either change control and a reboot or a TAC case which is wasting TAC's time and our time? The SFTP process used by TLC for scheduled collection is in the Uninterruptible disk sleep state. Browse to the directory where you downloaded the PerfMon Log file and choose the perfmon csv file. Add them in between 'run sql select'and'as DN'. To analyze any problem, this is the first command you should probably begin with. For example; You have to take care of CUCM HDD disk spaces, because it will . Last reboot it was showing 100%. I have the same situation. Learn more about how Cisco is using Inclusive Language. Set the graph vertical scale to Maximum 6. Also, if the zip option is used, turn that off. Please let me know if you have any further questions regarding this. First let's create a few Partitions: PT-Internal PT-Local PT-Long-Distance. If, after a while, the, OS sees that this application is not actively using part of this, allocated memory it will swap this part of memory to disk (swap memory), On a CallManager this is happening so the real memory can be used to. The information in this document is based on CUCM Versions 8.X and later, but might work for earlier versions as well. Next, create some DN's and Route patters that will be put in the Partitions: DN 1000 DN 1001 RP [2-9]XXXXXX RP [2-9]XX[2 . All rights reserved. If the filesystem is truly readonly then you've no option but to reboot to recover it. For example, in order to filter on DN, add this at the end of the query: wheren.dnorpattern like '8%' This query lists all entries that have a DN that begins with 8. Note: tkclass = 1is for IP Phones. Cisco Unified Communications Manager (CallManager), View with Adobe Reader on a variety of devices. The log file includes this naming convention: PerfMon______.csv; for example, PerfMon_10.89.35.218_6_20_2005_11_27.csv. Choose Cisco RIS Data Collector PerfMonLog and choose Next. Note:With Hyper-Threading turned on, a server with two physical processors has four virtual processors. Use these resources to familiarize yourself with the community: CUCM and UCCX : Disk partition Swap is nearly full. In RTMT there is not really and process spiking or using the CPU when this happens. Add them in between 'run sql select'and'as DN'. d.tkdeviceprotocol - For SCCP the value is 0 and For SIP the value is 11. d.tkdeviceprotocol - For SCCP, the value is 0 and for SIP, the value is 11. For IP Phone Model 7945, addand d.tkmodel='435' to the end of the query. Here is a query that is designed to find phones that do not have a line-level user association. Or maybe changing the threshold would work. Cookie Notice Monitoring and Troubleshooting Cisco Unified Communications Manager 6.0 High CPU, using Real Time Monitoring Tool (RTMT) The Code Yellow alert is generated when CallManager service goes into the Code Yellow state. I would like to know a fix and not a workaround. High IOWait. Note:For postmortem analysis, the RIS Troubleshooting PerfMon Log tracks the process %CPU usage, and it tracks at the system level. For example, in oder to filter on DN, add this at the end of the query: where n.dnorpattern like '8%'. My subscriber has a usage of 24% of the swap partition so there's a big difference between the two systems although they are absolutely identical equipped. Note: Some other fields that provide useful information (user readable and not Primary Key Identifiers (PKIDs)) can be added to this query. Choose the Source tab in the System Monitor Properties dialog box. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This query lists all entries that have a DN that begins with 8. Consider these: Check the %CPU Time for Swap Partition to see if there is high level of memory swapping activity. For more information on the Code Yellow State, refer to Call Throttling and the Code Yellow State. Thednorpatternis acolumn in the table numplan that has DNs associated with Phones / Hunt Pilots / VM Ports / Route Patterns / CTI RPs. ; Select Advanced system settingsin the pop-up window. 22y. This query only provides information when the DN is in a partition. The query can be modified if you add the tkmodel number in order to list details for specific model IP Phones. It is normal for the Swap Partition Usage to be up to 78%. Here is a query that is designed to list the DNs and their associated IP Phones. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Choose Start > Settings > Control Panel > Administrative Tools > Performance. These are the fields that can be added: d.tkmodel - Use the query described in the previous note in order to obtain the value for each model. So, the fact that you see the swap memory increasing is nothing bad. Prototype II, interestingly enough, I wrote a nice stupid C program:<P>while (1)<BR> malloc (sizeof (int));<P><BR>And that ran right through the memory, and started . The SQL queries are formed with data from these tables: For more information about these tables, refer to the CUCM Data Dictionary for the respective version. Just guessing, I bet there is a service that can be restarted. CSCuc63312 : Not enough disk space in the common partition for upgrade. Counter Percent Available of Partition(Swap) on node WIL-UCVMPUBC2 has value of 0#012 which is under low threshold 10][AppID=Cisco AMC Service][ClusterID=][NodeID=WIL-UCVMPUBC2]: RTMT Alert Jul 13 02:10:39 WIL-UCVMPUBC2 local7 3 : 42042: WIL-UCVMPUBC2.bbtnet.com: Jul 13 2016 06:10:39 AM.559 UTC : %UC_UCEVNT-3 . Currently we resolve the issue by rebooting the affected server. CUCM newbie here. To reduce the partition usage, you can try to: Deactivate Detail . If your network is live, make sure that you understand the potential impact of any command. 04-17-2021 07:16 AM. The format iswhere like '%'. Enable swapping to the . Cisco recommends that you have knowledge of Cisco Unified Communications Manager (CUCM). I wonder where I can find that threshold? Delete processes that are not in Uninterruptible disk sleep. Customers Also Viewed These Support Documents. The format iswhere like '%'. run sql select d.name, d.description, n.dnorpattern as DN from device as d, numplan as n, devicenumplanmap as dnpm where dnpm.fkdevice = d.pkid and. Check for processes in the Uninterruptible disk sleep state. ; In the System Properties window > Advanced tab, click Settingsin Performance. The documentation set for this product strives to use bias-free language. 12-05-2008 01:02 PM. Here are some recommendations for when you may want to have a swap partition and how large to make it. Where I can read about requiement that define these threshold parameters? In order to include the ones in None Partition, enter: There aresome other fields that provide useful information (user readable and not PKIDs) that can be added to this query. Currently, the best way is to check the processes waiting on the disk. d.tkdeviceprotocol - For Skinny Call Control Protocol (SCCP), the value is 0 and for Session Initiation Protocol (SIP), the value is 11. Double click Collect Files and choose Next. Usage is 92%, Customers Also Viewed These Support Documents. In order to specify the time range in the PerfMon Log file that you want to view, drag the bar to the appropriate start and end times. Step 5 Install the updated license file (required when upgrading from 5.x to 6.0). In Windows, please follow steps below: Open File Explorer, right-click This PC, and select Properties. This post says resolved and 30 people found that rebooting the server was helpful? The utilization of RTMT to isolate potential problems with CPU can be a very useful troubleshooting step. I have been reading up since the customer started asking questions on why the restarts from time too time and all I can see is either to . All of the devices used in this document started with a cleared (default) configuration. If %CPU Time for Active Partition is high, likely there is a lot of DB activity. If the value is above the value specified in the "Code Yellow Entry Latency" service parameter, the CodeYellow alarm is generated. Redundant Array of Independent Disks (RAID) controller failure. Find answers to your questions by entering keywords or phrases in the Search bar above. thanks! For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. There is no direct way to find out the %IOWait usage per process. 18.2.3 Creating and Using a Swap Partition. These are the fields that can be added: d.tkmodel - Use the query described in the previous note in order to obtain the value for each model. The information in this document is based on the Cisco Unified Communications Manager 6.0. The queries are written to find one association at a time in order to make them easier to understand. Go to RTMT Process page and sort by Status. - edited Oh yeah, RAM. That sounds like it would work. However, it doesn't specify whether the swap is a partition or a file. The information in this document was created from the devices in a specific lab environment. ", Call Throttling and the Code Yellow State, Voice and Unified Communications Product Support, Technical Support & Documentation - Cisco Systems, Unified Communications Manager (CallManager). CUCM question.Is it normal that Swap Partition Usage is 78%? Since CDR is a CPU intensive application when it loads, check if you receive the alerts in the same period as when the CDR is configured to run reports. An, application (like ccm, Tomcat, ) is asking memory from the OS and the, OS will allocate some pages for this application. A Calling Search Space is configured with a list of Partitions it can "look into". If call processing is impacted (that is, CodeYellow), adjust the trace collection schedule. It will clean up a bunch of old files that are no longer needed; I freed up 20GB of disk space on my CUCM with this. alert, you must de-activate the Cisco Messaging Interface service if CUCM is not integrated with a third party Voice Messaging System. Delete the old unused files from the TFTP server (old phone software); Use ciscocm.free_common_space_v1.1.cop.sgn - this file runs a script that deletes all files from an inactive Common partition. This will give important information as the Hostname of your server, server full version, the UP time of the server, etc. High %IOWait indicates high disk I/O activities. Cisco Unified Communications Manager (CallManager), View with Adobe Reader on a variety of devices, View in various apps on iPhone, iPad, Android, Sony Reader, or Windows Phone, View on Kindle device or Kindle app on multiple devices, List All of the DNs Associated with IP Phones, List the DNs and Their Associated IP Phones, List the Device Information and DNs with Associated Partitions, Find Phones that Have a Line-Level User Association, Find Phones that Do Not have a Line-Level User Association, Find Phones that Have a Device-Level User Association, Unified Communications Manager (CallManager), Unified Communications Manager Version 10.0, Unified Communications Manager Version 10.5. d.tkmodel - Use the query mentioned previously in order to obtain the value for each model. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. The free command shows the size of the swap space. View the Performance Log Files with the Microsoft Performance Monitor Tool. No CLI command we can run without root privileges to clear the swap partition? In the Download File Options field, browse to your download path (a location from which you can launch the Windows Performance Monitor to view the log file), choose Zip Files, and choose Finish. This query lists all entries that have a DN that begins with 8. The format is where like '%'. The information in this document was created from the devices in a specific lab environment. Here is a query that is designed to find phones that have a line-level user association. Can one restart tomcat services or something rather than rebooting the server? Note:Process Status 2 = Uninterruptible disk sleep are suspect. Click the Time Range button. How I can decrease this value? Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. For example, in order to filter on DN, add this at the end of the query: wheren.dnorpattern like '8%'. Since Release 5.x, CUCM supports dual partitions, which simplify software updates: 12-01-2008 Thus the question, I know it is not a real big problem, but do we have a different way to release the swap "memory" without rebooting or using TAC to get the value below 90% if it gets stuck there for a long period, I know it comes down after a while but we have had cases where it stays at 98% and won't come down until we reboot the server. In the application window, right click and choose Properties. In this case, you can need to increase the threshold values on RTMT. When you finish the counters choices, click Close. Step 2. Choose Process Status and click All instances. UCCX version 12.5(1) SU1 ES03. Here is a query that is designed to list all of the DNs associated with IP Phones. Is this a normal value? Here is a query that is designed to list the DNs and their associated IP Phones. Unified OS version - This is the Guest OS version used. New here? I heard increasing system RAM will also help if you're frequently running into high swap usage. Note: Some other fields that provide useful information (user readable and not PKIDs) can be added to this query. In this part, I will show you how add the swap space in Windows and Linux. The format iswhere like '%'. As far as I researched there is no service to restart but Cisco TAC can run some Linux internal commands to clear swap cache. In order to open the Add Counters dialog box, click the Data tab and click Add. From the Performance Object drop-down box, add Process. We are on CUCM 12.5 and CCX 12.5, from time too time we get the swap disk partition going over 90% and gets stuck there. Step 4 CUCM upgrades can be done without affecting call processing, and the server can be rebooted later during a service window after the upgrade. Other status possibilities are 0running, 1sleeping, 2Uninterruptible disk sleep, 3Zombie, 4Traced or stopped, 5Paging, 6Unknown. This looks very. Next, edit the /etc/fstab file and remove the following line: nano /etc/fstab. Some time ago I opened ticket with TAC about swap memory usaged on CUCM 6.1. Let's look at an example. Common (or Log) Partition is the location in which trace and log files are stored. DB is primarily the only one that accesses Active Partition. These are the fields that can be added: Note: Any field can be filtered to include only information that is desired. If you are upgrading your CUCM from 9.x version to a higher version, you may encounter an issue stating "there is not enough disk space in the common partition to perform the upgrade" which is caused by the bug CSCuc63312. The CodeYellow alert can be configured to download Trace files for troubleshooting purposes. Disk/active - holds the current version and its configuration Remove the following line: /swapfile swap swap defaults 0 0. To check the kind of swap space that's in use, we can run the swapon command: $ sudo swapon -show NAME TYPE SIZE USED PRIO /swapfile file 4096M 2150.4M -1. As more tables are added in the query, it is easier to use joins. If your network is live, make sure that you understand the potential impact of any command. Contributor. 2022 Cisco and/or its affiliates. If high %IOWait and/or CCM is in the CodeYellow state and the CallManager service trace setting is at Detailed, try to change it to "Error.". If this is a fairly old installation or one that has been upgraded a few times, you should grab the ciscocm.free_common_space_v1.4.k3.cop.sgn and install it. It is normal for the Swap Partition Usage to be up to 78%. 02:49 PM. There are two ways suggested to clear this issue : Partition (Disk) Usage monitoring There are 4 partitions in CUCM hard drive: Common partition, also referred as Log partition, where trace/log files are stored Active partition contains files (binaries, libraries and config files) of active OS and CUCM version Inactive partition contains files for alternative CUCM version (e.g., older version . Add them in between 'run sql select'and'as DN'. Jun 17, 2000. Refer to Alerts for more information about RTMT alerts. The documentation set for this product strives to use bias-free language. I see in RTMT that Swap Partition Usage is 78%? 03-15-2019 This counter can be one key indicator of call processing performance. show status command will list you all the partitions and its usage (See the image below) These are the three partitions created in an UC application like CUCM during installation. Learn more about how Cisco is using Inclusive Language. Linux Swap Recommendations. High %IOWait indicates high disk I/O activities. The query can be modified if you add thetkmodelnumber in order to list details for specific model IP Phones. Privacy Policy. What should I do to reduce the swap partition usage? 02:33 AM It goes down a little bit ~92% then jump back to 96%+. This lists all entries that have a DN that begins with 8. Is there no other fix for this issue yet? If RTMT sends the Service status is DOWN. Note: For postmortem analysis, the RIS Troubleshooting PerfMon Log tracks the process %CPU usage, and it tracks at the system level. I can see also from the 'show status' command that you sent that the, memory usage of your CallManager is fine : you have 2Gb installed, more, or less 1.2Gb is in use and around 800Mb is available. Some of the common causes are: Hard Disk failure. Since Muster has at least 2G RAM, high memory swapping is likely due to a memory leak. Cisco Messaging Interface. my publisher has a swap-partition-usage of 91%. I have been reading up since the customer started asking questions on why the restarts from time too time and all I can see is either to open a TAC case to on/off the swap via root account or by rebooting the server. Here is a query for IP Phone Model 7945: Here is a query to obtain the tkmodel value for all IP Phone Models: Note: Any field can be filtered to include only information that is desired. Does this look normal ? All of the devices used in this document started with a cleared (default) configuration. Currently we resolve the issue by rebooting the affected server. Total Free Used, Disk/active 14154228K 1006744K 13002356K (93%), Disk/inactive 14154228K 1475028K 12534072K (90%), Disk/logging 49573612K 4666936K 42381748K (91%). I also have this problem on one of my IM&P servers, is there a way to resolve this without rebooting the server? In order to remove the swap space, you will need to deactivate the swap space first. So i think at the moment i do not have to worry about that. Subject: Re: [cisco-voip] CUCM Pub HWM Disk usage. It's true from the graphs you, showed that the swap memory usage is increasing but this is perfectly, normal on a linux system. #3. Scenario 5: CUCM is in Read-Only Mode. This document provides Structured Query Language (SQL) queries that can be run on the CLI in order to obtain the Directory Numbers (DNs) and partitions associated with IP Phones along with any End User association. Scenario 1: High CPU Utilization Due to I/O Wait Issue. Note:Similarly, on a two-processor server, CodeYellow is possible at around 50 percent total CPU usage. Use the command "show status". It is possible for CallManager to go into the CodeYellow state due to a lack of processor resources when the total CPU usage is only around 25-35 percent in a 4-virtual-processor box. For IP Phone Model 7945, add and d.tkmodel='435' to the end of the query. Cisco recommends that you have knowledge of this topic: The information in this document is based on these agenda items: System Time, User Time, IOWait, Soft IRQ, and IRQ, Identification of Process that Uses the Most CPU, Identification of Process Responsible for Disk I/O. On same cases, CUCM HDD Disk/logging partition will increase unexpectely high. Refer to Cisco Technical Tips Conventions for more information on document conventions. Description (partial) Symptom: High Virtual Memory and Low Swap Partition alert Conditions: None Example ------------ Tomcat consuming 1.9 GB Rest of the process consuming 1.5 GB memory The above condition is normal as per development. Anyone able to find a solution ? 3. Or is it too high? Trace settingAt the Detailed level, CallManager generates quite a bit of trace. Also check your TFTP directory for old firmware versions that you no . Add them in between 'run sql select'and'as DN'. This document provides steps to assist in monitoring and troubleshooting issues related to high processor utilization on Cisco Unified Communications Manager 6.0 with RTMT. Code Yellow but Total CPU Usage is Only 25% - Why? Best part of the way it's done now is if there are any problems, you just swap back to the original version and run one command at the CLI prompt. In the Collection Time field, configure the time required to view log files for the period in question. dnpm.fknumplan = n.pkid and d.tkclass = 1. name description dn. The AverageExpectedDelay counter represents the current average expected delay to handle any inbound message. Initialize the partition (for example, /dev/sda2) as a swap partition: # mkswap /dev/sda2. If you would like to be able to hibernate your computer, then you should have a swap partition.The size of this partition should be the size of your installed memory, plus an additional 10-25% to leave room for any items that were already moved over into the swap . Alert : "Service Status is DOWN. In the Real Time Monitoring Tool, go to System > Tools > Trace > Trace & Log Central. No errors should be reported here. ; Skip to Advanced tab in the pop-up window, and click Changein Virtual memory. To create and use a swap partition: Use fdisk to create a disk partition of type 82 ( Linux swap ) or parted to create a disk partition of type linux-swap of the size that you require. If you disable the Cisco Messaging Interface service, it stops further alerts from RTMT. store the configuration (which is normally on disk) for faster usage. If %IOWait is high enough to cause a CpuPegging alert, check the alert message to determine the processes waiting for disk I/O. https://community.cisco.com/t5/ip-telephony-and-phones/cucm-question-is-it-normal-that-swap-partition-usage-is-78/td-p/1061535. New here? Choose Log files: as the data source, and click the Add button. Focus on each process and look at the Maximum value of 2 or greater. Find answers to your questions by entering keywords or phrases in the Search bar above. Rebooted server just 19 days ago to clear swap, now it is back up at 96%. CPUPegging/CallProcessNodeCPUPegging alerts monitor CPU usage based on configured thresholds: Note:%CPU is calculated as %system + %user + %nice + %iowait + %softirq + %irq, %system, %user, %nice, %iowait, %softirq, and %irq, The processes that wait on Uninterruptible disk sleep. d.tkdeviceprotocol - For SCCP, the value is 0 and for SIP, the value is 11. 4,948. CPU Pegging alerts can come up in RTMT due to higher CPU usage than what is defined as the watermark level. and our Note the Collect Files progress and download path. We are on CUCM 12.5 and CCX 12.5, from time too time we get the swap disk partition going over 90% and gets stuck there. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I have this problem too. It is something coming from CUCM 6.0 when CUCM moved from windows to linux and we still have no other way of clearing the swap partition? All rights reserved. Since the patch/upgrade is installed on the inactive partition, it can be done during the day and then reboot to swap the inactive/active partitions can be done after hours in about 15 minutes. In order to obtain the tkmodel value for all IP Phone Models, enter: Note: Any field can be filtered to include only information that is desired. Scenario 2: CUCM Reboots Periodically. Scenario 3: CUCM Crashes. There is a distinction between the disk being full and being marked readonly by the OS however so make sure you know which one you are hitting. Swap partitionUsed for swap space. Note:Go to the RTMT Process page and sort by %CPU to identify the high CPU processes. Note: All DNs that do not have a partition are not listed here. If %system and/or %user is high enough to generate CpuPegging alert, check the alert message to see which processes use the most CPU. CUCM won't start an automated cleanup process until the High WaterMark value will be reached. Did you find any good solutions, or alternates to rebooting? Reddit and its partners use cookies and similar technologies to provide you with a better experience. it's just normal operation of the linux memory management. These terms represent the usage of RTMT CPU and Memory page reports: %System: the percentage of CPU utilization that occurred in execution at the system level (kernel), %User: the percentage of CPU utilization that occurred in execution at the user level (application), %IOWait: the percentage of time that the CPU was idle as it waited for an outstanding disk I/O request, %SoftIRQ: the percentage of time that the processor executes deferred IRQ processing (for example, processing of network packets), %IRQ the percentage of time that the processor executes the interrupt request, which is assigned to devices for interrupt, or sends a signal to the computer when it is finished processing. Cisco Messaging Interface. You can do it with the following command: swapoff -v /swapfile. Here is a query that is designed to find phones that have a device-level user association. So what does all of this mean? 2022 Cisco and/or its affiliates. Trace & Log CentralIs there any trace collection activity? For example, in order to filter on DN, add this at the end of the query: wheren.dnorpattern like '8%'. My question would be : do you see any issues, with the callmanager or is it just a question of why the swap memory is, If it's the latter, that's the way linux memory management works. Swap Partition vs File. Check the %CPU Time for Swap Partition to see if there is high level of memory swapping activity. Is it normal? Here is a query that is designed to list the device information and DNs with associated partitions. Monitoring and Troubleshooting Cisco Unified Communications Manager 6.0 High CPU, using Real Time Monitoring Tool (RTMT), http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00808ef0f4.shtml. Dual Partitions. Use these resources to familiarize yourself with the community: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The previous query can also be written: The query can be modified if you add thetkmodelnumber in order to list details for specific model IP Phones. 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