Run the Sophos Anti-Virus.msi from the share and complete the wizard that appears. 1 - Disable tamper protection: Sophos Home Windows -How to disable Tamper protection 2 - Download SophosZap by clicking here 3 - Open an Administrative command prompt (Right-click on command prompt and select "Run as administrator") and navigate to the file location of SophosZap.exe by typing cd followed by the location where the file was downloaded. if exist "%PROGRAMFILES%\Sophos\PureMessage\bin\puremessage.msc" (GOTO ERR) ELSE (GOTO PASS) ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Eventlog\System\SAVOnAccess Control] >> %TEMP%\SOTMP.REG RD /S /Q "%WINDIR%\Installer\{C12953C2-4F15-4A6C-91BC-511B96AE2775}" 2> NUL Windows - "System Restore did not complete successfully" message appears when Sophos Home installed. ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\E932B7952303A1943A2218777329E5A8] >> %TEMP%\SOTMP.REG To know if your computer or server has a specific Microsoft update installed, perform the below steps: Open a Command Prompt with admin privilege. This error can sometimes show if SAV version is too old for our servers. regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\sophtaineradapter.dll" Serhad Makbuloglu over 5 years ago Hello All, MD %WINDIR%\Temp 2> NUL ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SOPHOS_MESSAGE_ROUTER] >> %TEMP%\SOTMP.REG Sometimes your computers may get more than one update during any given month dependent on the components being updated, the staging, and the operating system running on the computer.Sophos reserves the right to update subscriptions at short or no notice where major issues or vulnerabilities have been identified. Click on the Sophos Anti-Virus icon and select Open Sophos Endpoint. :2K3 MSIEXEC /X {09C6BF52-6DBA-4A97-9939-B6C24E4738BF} REBOOT=SUPPRESS /qn /l*v c:\sav_unist.txt 2> NUL ah, %ProgramData% is a hidden folder. ECHO -===- END OF SAV -===- >> C:\sop_msiclnup.txt ECHO Press any key to continue, or press Ctrl-C to Cancel. Application signatures are always available. The sections below explain why updating may fail, and how you can change Start Sophos Update Cache service. After a few minutes, perform a manual update on an endpoint to check if it is now updating from the update cache server. regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\fsdecomposer.dll" updating policy applies.Make Hope you can help me and tell me what to do? GOTO SERXP ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_SAVADMINSERVICE] >> %TEMP%\SOTMP.REG ECHO NOTE: Dont blame me if you cant read the directions. Sophos Home won't uninstall "Uninstallation failed. REM === Checks to ensure EM Lib, Console or PM are not installed === your customers - on July 29, 2021. This should take you to the desired location. ECHO. The sections below explain why updating may fail, and how you can change the settings to correct the problem. RD /s /Q %WINDIR%\TEMP\ 2> NUL After installation I did not change anything on the license credentials. if errorlevel 1 goto 2k3 ECHO. if errorlevel 1 goto SER2K REGEDIT /S %TEMP%\SOTMP.REG "If if exist "%PROGRAMFILES%\Sophos\PureMessage\bin\puremessage.msc" (GOTO ERR) ELSE (GOTO PASS) Click on the Start button . ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\Application\SophosAntiVirus] >> %TEMP%\SOTMP.REG regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\icmanagement.dll" ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\SAVService] >> %TEMP%\SOTMP.REG I don't seem to be able to find the msi file. Click Refresh in ESH to update the Status. regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\driveprocessor.dll" ECHO. ECHO [-HKEY_CLASSES_ROOT\Installer\Features\D50011FF8CBC5D542A88527CBB031412] >> %TEMP%\SOTMP.REG (in computer dummy language please), C:\Users\Pieter\AppData\Local\Sophos\Sophos Anti-Virus\logs. sc delete "Sophos AutoUpdate Service" > NUL Could not get the text pasted in this box, so see attachment for the text in the ALUpdate logs. sc start "SopReg" > NUL Failed to update from primary update source. ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Sophos AutoUpdate Agent] >> %TEMP%\SOTMP.REG ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SAVONACCESS_FILTER] >> %TEMP%\SOTMP.REG ECHO [-HKEY_CLASSES_ROOT\Installer\Products\D50011FF8CBC5D542A88527CBB031412] >> %TEMP%\SOTMP.REG again, the details of the failure are in the updating (ALUpdate) log, not the AV (SAV.txt) or another log under Sophos Anti-Virus. the anti-virus installed on the exchange server is managed by sec console, the Locate the Sophos Update Cache service. I have a Win2016 server with multiple instances of Apache running for reverse proxy. regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\filterprocessors.dll" Under the General tab select: Action: Allow From: Any zone with Sophos clients To: WAN Source Port: Any Service: Any Source: Any Destination: The address objects that was created for Sophos Under the Advanced tab check Disable DPI. Before of that all of the PC were unable to get the updates but changing the credentials all PC are up to date but the spam filter no, It used to be updated before that change. ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{09C6BF52-6DBA-4A97-9939-B6C24E4738BF}] >> %TEMP%\SOTMP.REG Sophos Intercept X is a two-for-one win for Sophos Firewall users Learn how to cut day-to-day IT admin by 90% while increasing your protection by running Intercept X with EDR alongside a next-generation firewall. regsvr32 /u /s "%PROGRAMFILES%\Sophos\AutoUpdate\ispsheet.dll" regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\savshellext.dll" macOS - Unable to connect to public Wi-Fi. Right-click the subscription that is using the fixed package. Click About followed by the Update Now button. puremessage spam rules.". Select "Add" 5. How can I find the ALUpdate logs (and/or the info you need to solve this? Please familiarize yourself with the updates listed below, so you're prepared if customers respond back to you with questions. ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SOPHOS_AUTOUPDATE_AGENT] >> %TEMP%\SOTMP.REG ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\2C35921C51F4C6A419CB15B169EA7257] >> %TEMP%\SOTMP.REG this, see View the updating log file. Failed to replicate from all update sources. sc delete "Sophos Agent" > NUL This all started roughly 2 weeks ago. Flashback: Back on December 9, 1906, Computer Pioneer Grace Hopper Born (Read more HERE.) ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Eventlog\System\SAVOnAccess Filter] >> %TEMP%\SOTMP.REG Octopus Deploy Tentacle - Sophos Click Start|Settings|Control Panel. they are not used during install (you don't have to enter them) but when AutoUpdate checks for updates - that the check never succeeded suggests the credentials are incorrect). By default, patterns are updated automatically. Thanks Bob but no, I ready try that article but still with the issue, It's the credential for PM the sames for the SEC updating policy? Bonus Flashback: Back on December 9, 2006, the first-ever Swedish astronaut launched to We have some documents stored on our SharePoint site and we have 1 user that when she clicks on an Excel file, it automatically downloads to her Downloads folder. RD /S /Q "%WINDIR%\Installer\{09C6BF52-6DBA-4A97-9939-B6C24E4738BF}" 2> NUL It works great thanks. This is probably because you did not enter your username in the format domain\user when finding computers. REM === Sophos Legacy Services Set01 === Fixing failed removal on old versions of Sophos Home Expand ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Sophos AutoUpdate Service] >> %TEMP%\SOTMP.REG EXIT To find out more about an update failure, look at the update log: for information on how to do ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\UpgradeCodes\0D6888B32A8929940ACA98A3DEBB94B4] >> %TEMP%\SOTMP.REG regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\threatmanagement.dll" Christian, Thanks for the prompt feedback. :END Are you using PM for Exchange? Net localgroup SophosOnAccess /DELETE 2> NUL Select VENDOR DASHBOARDfrom the drop-down. Your deployment target is configured, next you need to preform a health check and update Calamari. Getting started Legal http://technet.microsoft.com/en-us/sysinternals/bb897556.aspx Opens a new window. Module: CIDUpdate Windows 8 and later: C:\ProgramData\Sophos\AutoUpdate\logs; This issue occurs when the file downloaded by Sophos AutoUpdate does not match the expected checksum. ECHO Removing the Sophos Registry Keys Failed to replicate from sdds:SOPHOS. the anti-virus installed on the exchange server is managed by sec console, the ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\2C35921C51F4C6A419CB15B169EA7257] >> %TEMP%\SOTMP.REG REM === Checks to ensure EM Lib, Console or PM are not installed === ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\25FB6C90ABD679A499936B2CE47483FB] >> %TEMP%\SOTMP.REG ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\System\SAVOnAccess Filter] >> %TEMP%\SOTMP.REG RD /S /Q "%USERPROFILE%\Application Data\Sophos" 2> NUL Ports 8129 AND 8194 are not enough, 8193 is needed so use the range as specified above. REM === Sophos AutoUpdate DLLs === ECHO Removing the Sophos Registry Keys regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\virusdetection.dll" if exist "%PROGRAMFILES%\Sophos\PureMessage\bin\puremessage.msc" (GOTO ERR) ELSE (GOTO PASS) Process ID: 5276 if errorlevel 1 goto ERR Was there a Microsoft update that caused the issue? Sophos Endpoint Update Failed. ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Sophos Message Router] >> %TEMP%\SOTMP.REG :ERR sc delete SAVService > NUL Sophos Firewall updates patterns automatically by default. regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\legacyconsumers.dll" On the ribbon menu, select "Manage" then "Advanced Settings" 3. Bonus Flashback: Back on December 9, 2006, the first-ever Swedish astronaut launched to We have some documents stored on our SharePoint site and we have 1 user that when she clicks on an Excel file, it automatically downloads to her Downloads folder. ver|find "Version 5.2" >NUL ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\BE814C515767eb242B3B829125AD10D4] >> %TEMP%\SOTMP.REG Reboot the system when requested and the updates should go through. Yes, We need to validate as well if Extended support is active on your Central dashboard for Win 7 machines. ECHO Completed. ECHO. To continue this discussion, please ask a new question. regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\icadapter.dll" when was st dominic canonized; comments for tiktok videos; busted knuckle truck show 2022 . regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\scaneditfacade.dll" RD /S /Q "C:\SAVXPSA" 2> NUL ver|find "Windows 2000" >NUL Credentials were supplied via my employer. Resolution Open the Sophos Enterprise Console. Another note: If the users are not logging off regularly then the update[s] may fail. Open your Application Control configuration 2. ECHO. On the Status tab, click the Up to date column heading to sort computers by how up to date they are. Could not get the text pasted in this box, so see attachment for the text in the ALUpdate logs. ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_SOPHOS_MESSAGE_ROUTER] >> %TEMP%\SOTMP.REG ECHO Performing regular MSI based removal You should now be back at the main command prompt. sc delete SAVAdminService > NUL REM === MSI Installer GUIDs === RD /s /Q %TEMP% 2> NUL Create the following access rule by navigating to Firewall | Access Rules. Open an explorer window and just type the path %ProgramData%\Sophos\AutoUpdate in the address bar and press enter. ECHO [-HKEY_CLASSES_ROOT\Installer\Products\BE814C515767eb242B3B829125AD10D4] >> %TEMP%\SOTMP.REG ECHO. You can only update patterns for modules if you have the module subscriptions. ECHO [-HKEY_CLASSES_ROOT\Installer\UpgradeCodes\A2ECF5789F971654CBB5476964870E94] >> %TEMP%\SOTMP.REG Right-click the Sophos Anti-Virus icon and select About. Installed Sophos last week, but since the start it is not able to update. Centralized security management and operations from the world's most trusted and scalable cloud security platform. GOTO END Pause. You must update patterns for access points and RED appliances manually. Click Install to manually install these updates. What is the Source? if exist "%PROGRAMFILES%\sophos\enterprise console\cac.pem" GOTO ERR ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_SAVONACCESS_CONTROL] >> %TEMP%\SOTMP.REG Open an explorer window and just type the path%ProgramData%\Sophos\AutoUpdate in the address bar and press enter. Welcome to the Snap! ECHO Unregistering DLLs ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sophos Message Router] >> %TEMP%\SOTMP.REG ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\25FB6C90ABD679A499936B2CE47483FB] >> %TEMP%\SOTMP.REG Yes We're using PM for Exchange, the error in the update log tell us that "Could not find a source for updated packages". sc delete "SopReg" RD /S /Q "%PROGRAMFILES%\SOPHOS\AutoUpdate" 2> NUL SC create SopReg binpath= "cmd /K START /WAIT REGEDIT /S %TEMP%\SOTMP.REG" type= own type= interact Christian pieter over 9 years ago Hello Christian, Thanks for the explanation, that helped. ECHO. ECHO Completed. ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Sophos Agent] >> %TEMP%\SOTMP.REG I think my favorite is #5, blocking the mouse sensor - I also like the idea of adding a little picture or note, and it's short and sweet. ECHO Completed. wmic qfe | find "4474419" wmic qfe | find "4490628" Example result of an existing and non-existing Microsoft patch: Related information. Ensure Windows is up-to-date. I think my favorite is #5, blocking the mouse sensor - I also like the idea of adding a little picture or note, and it's short and sweet. Pause On my computer it is not updating. regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\SAVMSCM.DLL" REM === Remove the typical Sophos account/groups for Sophos AutoUpdate === REM ====** Registry Keys marked for Removal **===================================================================== Issue the antivirusupdate command. if the above does not resolve your issue please contact sophos support http://www.sophos.com/support/queries Opens a new window. ver|find "Windows XP" > NUL document.write(new Date().getFullYear());Sophos Limited. net stop "Sophos AutoUpdate Service" 2> NUL RD /S /Q "%PROGRAMFILES%\SOPHOS\Sophos Anti-Virus" 2> NUL RD /S /Q "%WINDIR%\Installer\{15C418EB-7675-42be-B2B3-281952DA014D}" 2> NUL REM === Sophos Services Set01 === Redirecting to secondary update source. sc delete "Sophos Message Router" > NUL I'm wondering if someone will be able to help. if exist "%PROGRAMFILES%\sophos\enterprise manager\library\cac.pem" GOTO ERR ECHO Removing the Sophos Registry Keys Sophos Update Cache reports a Stale Status The Sophos Update Cache will report this status if it has failed to update for 12 consecutive attempts (1 hour): If the Update page also displays an error, go to step 3 to continue troubleshooting. Once the install is complete update it using the "Update Now". Computers can ping it but cannot connect to it. puremessage spam rules. Select sophos or mcafee as the update source. ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{C12953C2-4F15-4A6C-91BC-511B96AE2775}] >> %TEMP%\SOTMP.REG Active Network Protection subscription or trial license. And here the full info regarding the SAV interface error: 20131123 085511Scan 'Scan my computer' started.20131123 100159Scanning "C:\Users\Pieter\Documents\Maartje\Voor laterdocx" returned SAV Interface error 0xa0040212: The file is encrypted.20131123 100619Scan 'Scan my computer' paused.20131123 100621Scan 'Scan my computer' aborted.20131123 100621Summary of results for scan 'Scan my computer':Items scanned: 109919Errors: 1Items quarantined: 0Items dealt with: 0. the 0xa0040212 is normal - an encrypted file's contents can't be scanned. ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_SOPHOS_AUTOUPDATE_SERVICE] >> %TEMP%\SOTMP.REG We have a Windows XP computer (don't ask) with network shares that, as of yesterday, are no longer reachable by other computers on the LAN. What's happening: "Removal failed" message may appear when uninstalling older versions of Sophos Home from macOS Monterey. Updates status Manual pattern update To update pattern definitions automatically, do as follows: To set the time to check the availability of pattern updates, select the Interval from the options. During the install process the old versions of the software are uninstalled, then when the install is starting they error out. ECHO Windows XP Detected. The reason for the failure should be in the ALUpdate log (in %ProgramData%\Sophos\AutoUpdate\Logs\ - or %ProgramFiles% for XP). Help us improve this page by, How Air Gap and manual pattern updates features works, To manually update all pattern definitions, click. Select the folder in which to save the file. regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\systeminformation.dll" Thread ID: 5712, hey if there is no msi, then run the main setup.exe. ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_SAVONACCESS_FILTER] >> %TEMP%\SOTMP.REG REM -===- Remove Sophos Only -===- Welcome to the Snap! Net user SophosSAU%COMPUTERNAME%3 /DELETE 2> NUL Did you download the installer from the Sophos website and how did you obtain the license credentials? When using a custom install, if you select the "Use an existing user" option to connect to the database, the username is erroneously saved in the registry as SophosUpdateMgr. net stop "Sophos Message Router" 2> NUL - Sophos Endpoint Software - On-Premise Endpoint - Sophos Community This discussion has been locked. ECHO (XP) Deleting Sophos Services regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\localisation.dll" You can use the pendmove to find out what files are pending to be moved or deleted then you can use the movefile with "" to delete those files on reboot. The anti-virus log will give information about the most recent attempt and the reveal the cause of the failed update. regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\logging.dll" You can update pattern definitions for components, such as signatures, engines, clients, and devices. Feel free to share the relevant updates via email, newsletter or social media. You will also need to allow Tentacle to access the HTTP Octopus Web Portal (typically port . While Apple continues to provide security updates for more recent versions of macOS, these updates are no longer provided for macOS 10.13. That was the error code I sent you in the previous message. REM === Sophos Services Current === ECHO Performing MSI Cleanup (if available) Part of this is to ensure the permissions of several paths are the correct OS default, to . sc delete "Sophos AutoUpdate Service" > NUL Net user SophosSAU%COMPUTERNAME%1 /DELETE 2> NUL ECHO [-HKEY_CLASSES_ROOT\Installer\Features\2C35921C51F4C6A419CB15B169EA7257] >> %TEMP%\SOTMP.REG sophos protection updating failed yeowkm over 9 years ago I am getting this updating failed status on my sophos anti-virus client. The page also provides options to update patterns or set an auto-update time interval. The information stated under "view updating log" is as follows: Time: 29-11-2013 8:57:03 Message: AutoUpdate finished Module: ALUpdate Process ID: 5336 Thread ID: 4640, Time: 29-11-2013 8:57:02 Message: Downloading phase completed Module: ALUpdate Process ID: 5336 Thread ID: 4640, Time: 29-11-2013 8:57:02 Message: ERROR: Could not find a source for updated packages Module: ALUpdate Process ID: 5336 Thread ID: 4640, Time: 29-11-2013 8:57:01 Message: ERROR: Download of Sophos AutoUpdate failed from server Sophos Module: SDDSUpdate Process ID: 5336 Thread ID: 4640, Time: 29-11-2013 8:57:00 Message: Downloading product Sophos AutoUpdate from server Sophos Module: SDDSUpdate Process ID: 5336 Thread ID: 4640, Time: 29-11-2013 8:56:59 Message: ERROR: Download of SAVXP failed from server Sophos Module: SDDSUpdate Process ID: 5336 Thread ID: 4640, Time: 29-11-2013 8:56:59 Message: Downloading product SAVXP from server Sophos Module: SDDSUpdate Process ID: 5336 Thread ID: 4640, Time: 29-11-2013 8:56:58 Message: *************** Sophos AutoUpdate started *************** Module: ALUpdate Process ID: 5336 Thread ID: 4640. did you configure updating with the correct (license) credentials? Double click the following two settings to add them to the list . ECHO ==================================================================== thank you for all your help! This knowledge base article contains the steps on how to determine the checksum of a file and how to perform a successful manual Sophos update, ECHO. from the update logs, it says cannot contact server. EDIT #2 Core Agent: 2.0.0 :SERXP ECHO -===- END OF RMS -===- >> C:\sop_msiclnup.txt REM === Sophos Event Log Registration Current === Failed to stop the service: Sophos AutoUpdate Service" : r/sophos If the first step works, then skip the second step and run Sophos ZAP If the first step works, skip both the second step and Sophos ZAP I have this problem in one device thers is one service stopped in sophos services when I try run this service I face this message I followed instructor here community.sophos.com/./133606 but nothing happened also, the update of Sophos is always a failure any help please This thread was automatically locked due to age. ECHO OR Puremessage/Enterprise Console/EM Library was found. ECHO [-HKEY_CLASSES_ROOT\Installer\UpgradeCodes\E932B7952303A1943A2218777329E5A8] >> %TEMP%\SOTMP.REG "If Installing a Tentacle on each node will not work as Octopus Deploy will see multiple Tentacles and attempt to deploy to multiple nodes. ECHO Please reboot the computer and run this script again ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SAVService] >> %TEMP%\SOTMP.REG ECHO [-HKEY_CURRENT_USER\Software\Sophos] >> %TEMP%\SOTMP.REG ECHO. Click view and choose Update Managers. @ECHO OFF ECHO ============================================================== Installation failed on Sophos Home Mac; . ECHO. ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\25FB6C90ABD679A499936B2CE47483FB] >> %TEMP%\SOTMP.REG ECHO Sophos Anti-Virus Removal Script As for ALUpdate - quoting from aone of the previous posts: The reason for the failure should be in the ALUpdate log (in %ProgramData%\Sophos\AutoUpdate\Logs\ - or %ProgramFiles%\Sophos\AutoUpdate\Logs\ for XP). Pause ECHO Completed. Read the Article . But before doing so you need to be sure Sophos is. ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sophos AutoUpdate Agent] >> %TEMP%\SOTMP.REG ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\D50011FF8CBC5D542A88527CBB031412] >> %TEMP%\SOTMP.REG Individually run the below commands then click Enter. REM === Sophos Uninstall Keys === ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\A2ECF5789F971654CBB5476964870E94] >> %TEMP%\SOTMP.REG if errorlevel 1 goto END the settings to correct the problem. ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\BE814C515767eb242B3B829125AD10D4] >> %TEMP%\SOTMP.REG ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SAVOnAccess Control] >> %TEMP%\SOTMP.REG GOTO RESUME "%PROGRAMFILES%\Windows Installer Clean Up\MSIZAP.EXE" tw {09C6BF52-6DBA-4A97-9939-B6C24E4738BF} >> C:\sop_msiclnup.txt what is it called? ECHO Completed. REM === Sophos Anti-Virus DLLs === ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sophos Agent] >> %TEMP%\SOTMP.REG Upload the file for the pattern definition you want to update. Rename Catalogue to Catalogue.old Type the SUM credentials to connect to SOPHOS. ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\UpgradeCodes\E932B7952303A1943A2218777329E5A8] >> %TEMP%\SOTMP.REG Confirmation for Repo You can find the Sophos dashboards under DASHBOARDS. The available version shows the later version when it's available. MSIEXEC /X {C12953C2-4F15-4A6C-91BC-511B96AE2775} /qn /l*v c:\sau_unist.txt 2> NUL All Powered by Sophos Central. ECHO. :2K ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SAVONACCESS_CONTROL] >> %TEMP%\SOTMP.REG MSIEXEC /X {15C418EB-7675-42be-B2B3-281952DA014D} /qn /l*v c:\sau2_unist.txt 2> NUL It is recommended to stay up-to-date on all operating system and security updates to keep your devices protected. The actual issue seems to be Sophos blocking all internet connections rather than simply stopping login due to the user profile service not running correctly for domain users. ECHO Completed. ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SOPHOS_AUTOUPDATE_SERVICE] >> %TEMP%\SOTMP.REG ECHO. if exist "%PROGRAMFILES%\sophos\enterprise manager\library\cac.pem" GOTO ERR You must update patterns for these devices manually. ECHO. RD /S /Q "%WINDIR%\Installer\{FF11005D-CBC8-45D5-A288-25C7BB304121}" 2> NUL This is due to sophos using the pendmove script. regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\desktopmessaging.dll" thanks for your advice. Click Yes if prompted to allow the application to make changes to the computer. The failed installation seems to be because of a Permission issue on C:\ProgramData\Microsoft\Windows\Start Menu.. Not the first time I've seen this, it's an annoying and recurring problem I'm facing with Windows 8 ever since TrustedInstaller took over permissions of my C drive, and I'm getting 'Access Denied' errors when I attempt to take ownership. sc delete "SopReg" To manually update the pattern definition for a specific component, do as follows: To download the patterns, click pattern file. sc start "SopReg" > NUL SC create SopReg binpath= "cmd /K START /WAIT REGEDIT /S %TEMP%\SOTMP.REG" type= own type= interact Net user SophosSAU%COMPUTERNAME%0 /DELETE 2> NUL REM === Sophos Event Log Registration Set01 === :SER2K Does this help to find what is going wrong? :PASS You must update patterns for these devices manually. if exist "%PROGRAMFILES%\sophos\enterprise console\cac.pem" GOTO ERR For air gap installations, Sophos Firewall always updates both IPS and application signatures even if IPS protection is turned off. We're sharing the news below via email with Sophos users - i.e. REM ============================================================================================================== RD /S /Q "%PROGRAMFILES%\SOPHOS\Remote Management System" 2> NUL This page displays the status of patterns used by the various modules of your device, like Sophos AV, IPS and application signatures, and WAF. regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\eeconsumer.dll" The last security update from Apple for macOS 10.13 High Sierra was in November 20, 2020. The symptoms are that a Connection Failure message is displayed when starting the console. ver|find "Version 5.2" >NUL Get our latest updates straight to your computer. DEL /Q "%ALLUSERSPROFILE%\Start Menu\Programs\Startup\AutoUpdate Monitor.lnk" 2> NUL Safe Online Banking - Keylogger protection feature compatibility. If that fails you may have to do a clean install of Sophos. Echo Completed. We're a school using sophos enterprise v3. One of the commenters on our March 2015 Update Tuesday article issued a warning, telling of a "reboot loop" on 25% of the computers at one site: A reboot loop, of course, is where an update . Some organizations, such as defense, finance, and research, isolate their networking devices from the internet to create a highly secure environment. Selecting a Repo Click Ok. regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\scanmanagement.dll" Sophos Central Endpoint fails to update on server with multiple web server instances running This is a weird one and I'm not sure the cause. We're pleased to provide you with your July 2021 Sophos Solution Update. Notes: Same troubleshooting steps can be applied to an update cache server that is not updating from the Internet. ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sophos AutoUpdate Service] >> %TEMP%\SOTMP.REG Net localgroup SophosPowerUser /DELETE 2> NUL Sophos Update Installation Problems, Failing on AutoUpdate Hello, After receiving the new update (10.3.7 3.51) I have 100+ endpoints that are failing to uninstall the new software. Flashback: Back on December 9, 1906, Computer Pioneer Grace Hopper Born (Read more HERE.) ECHO Completed. This thread was automatically locked due to age. Sophos can send a wide range of information straight to your computer: security and company news, alerts on malware, PUAs and hoaxes, product advisories, and podcast and blog updates. ECHO Removing the Sophos Installation Files The Sophos info window will show the time and date of the last successful update. After being given a list of the update packages that have successfully downloaded, this pops up in the Up2Date Messages logs: Up2Date failed: Not enough free space for '/var/up2date . that worked! Access points and RED appliances restart after a pattern update because it updates the firmware. if exist "%PROGRAMFILES%\sophos\enterprise manager\library\cac.pem" GOTO ERR ECHO ============================================================== Sophos Endpoint Defense updated to version 3.1.2.905 Sophos File Scanner updated to version 1.10.7 Sophos Network Threat Protection updated to version 1.17.710 Resolved issues Restart required This release requires a restart to complete the updates. ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_SOPHOS_AUTOUPDATE_AGENT] >> %TEMP%\SOTMP.REG Guess that is my problem, I can't find the ALUpdate logs, tried to search on my computer for %ProgramData%\Sophos\AutoUpdate\Logs\ (and also searched in the sophos maps on my computer), Any suggestions how else I can find this? Is there anything else I can check or do? "%PROGRAMFILES%\Windows Installer Clean Up\MSIZAP.EXE" tw {FF11005D-CBC8-45D5-A288-25C7BB304121} >> C:\sop_msiclnup.txt SophosLabs Uncut Threat Research 2022-01 Patch Tuesday Update (2022-01-18): Microsoft has released an out-of-band (OOB) patch one week later that fixes some issues caused by the cumulative updates that were published on Patch Tuesday. The IT Security Team: 2021 and Beyond ECHO [-HKEY_CLASSES_ROOT\Installer\Products\2C35921C51F4C6A419CB15B169EA7257] >> %TEMP%\SOTMP.REG Ran this script on a few systems, but still not updating per Sophos This was the step that fixed it: On the server, make sure to enable Incoming TCP ports 8192-8194 for the domain (firewall profile) Sophos mention it but only BRIEFLY and in passing. This is due to sophos using the pendmove script. To diagnose the problem and update the computers: In the Endpoints view, select the group that contains out-of-date computers. sc delete "Sophos Message Router" > NUL regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\threatdetection.dll" skid steer training test 101005 codeplug version not supported gaeta interior demolition newtis registration ECHO [-HKEY_CLASSES_ROOT\Installer\Products\25FB6C90ABD679A499936B2CE47483FB] >> %TEMP%\SOTMP.REG Net localgroup SophosAdministrator /DELETE 2> NUL Select Recommended from the drop-down options in the Version column. :SER2K3 ECHO Deleting Sophos Accounts and Sophos Groups Nothing else ch Z showed me this article today and I thought it was good. ECHO Constructing Registry Keys for removal Right-click the SUM server, then select Update Now. REM === Remove Sophos created folders and files === during the installation the credentials were accepted. Windows 10 1903 and above - Keylogger protection can sometimes incorrectly encrypt keystrokes in applications. A ROUNDUP OF THE LATEST SOPHOS CYBERSECURITY UPDATES. Click Addfrom Actionscolumn. regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\security.dll" ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{FF11005D-CBC8-45D5-A288-25C7BB304121}] >> %TEMP%\SOTMP.REG This should take you to the desired location. The server itself does not have the latest Sophos software. If the Protect Computers Wizard fails to install Sophos Endpoint Security and Control on computers, it could be because: Sophos Enterprise Console does not know which operating system the computers are running. Installation failed on Sophos Home Mac; The installation cannot proceed OR The removal failed message appears when installing/uninstalling Sophos Home on macOS; Unable to install/uninstall Sophos Home on Mac computers - Advanced users; Sophos Home installer can't be opened; Notifications to allow Sophos Home kernel extensions (KEXT) did not appear :RESUME Create DPI-SSL exclusions. You may check it under your central dashboard and go to licensing, If the subscription does not have extended support then updating to Sophos central may fail. Computers can ping it but cannot connect to it. Browse to the following: 32-bit: HKEY_LOCAL_MACHINE\Software\Sophos\AutoUpdate\UpdateStatus\VolatileFlags. ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\2C35921C51F4C6A419CB15B169EA7257] >> %TEMP%\SOTMP.REG ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\SAVOnAccess Control] >> %TEMP%\SOTMP.REG The connections reestablish after the update is complete. "%PROGRAMFILES%\Windows Installer Clean Up\MSIZAP.EXE" tw {15C418EB-7675-42be-B2B3-281952DA014D} > C:\sop_msiclnup.txt Ran this script on a few systems, but still not updating per Sophos This was the step that fixed it: On the server, make sure to enable Incoming TCP ports 8192-8194 for the domain (firewall profile) Sophos mention it but only BRIEFLY and in passing. Select View Update Manager Details. In the log file Iget the following error: Time: 02/09/2009 08:41:12 REM === Sophos Application Settings === So, Sophos Firewall only downloads the firmware for these devices but doesn't update the firmware automatically. Could you please upgrade to 5.4.1 Opens a new window and see if that fixes it? REM === Sophos Legacy Services Current=== ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_SOPHOS_AGENT] >> %TEMP%\SOTMP.REG ECHO If you have not already done so. That computer has failed to fetch an update from the server. So that you know - we have one internet facing console (SEC 5.5.2 running on a Server 2016 VM) this server pulls in all the virus definitions (into the 'warehouse' folder) and includes the Extended Support for Server 2012R2 and Windows 7.. "/> GOTO RESUME regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\backgroundscanning.dll" Adding the Sophos Dashboards Go to Settings>>KnowledgeBase>>Dashboards. ECHO [-HKEY_CLASSES_ROOT\Installer\UpgradeCodes\0D6888B32A8929940ACA98A3DEBB94B4] >> %TEMP%\SOTMP.REG You may refer to this documentation about the extended support for win7 machines. Thank you for your feedback. You may check it under your central dashboard and go to licensing, If the subscription does not have extended support then updating to Sophos central may fail. TASKKILL /F /IM "Almon.exe" >NUL 2>NUL Make macOS Locate the Sophos Anti-Virus icon in the macOS menubar. Please perform the following steps; 1. if errorlevel 1 goto 2K @Jimmy8889Did you make this? ", Sophos Agent keeps reinstalling it's self, RADIUS requests coming from wrong interface IP. ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_SAVSERVICE] >> %TEMP%\SOTMP.REG ECHO Completed. (and during the installation the credentials were accepted, and again accepted when I registered for this forum). Pick from the list below and provide them with tips, tricks and the latest news on the products they are using. That would involve uninstalling Sophos (both the firewall and the anti-virus), downloading the installer from the MLS site, and then installing that. ECHO ==================================================================== You can see the status of current pattern versions for the elements listed, the last successful update, and the status of updates. 1997 - 2022 Sophos Ltd. All rights reserved. ECHO Windows 2000 Detected. CLS When Sophos Firewall is isolated from the internet, it's in an air gap environment. When you click the link, a .tar file starts downloading. regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\componentmanager.dll" ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SOPHOS_AGENT] >> %TEMP%\SOTMP.REG Additional steps Turn off Tamper protection. To continue this discussion, please ask a new question. ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\D50011FF8CBC5D542A88527CBB031412] >> %TEMP%\SOTMP.REG On eternal Hold with Sophos support, anyone have any thoughts or insight . The root partition of the UTM is only 5GB, and the base install is about 3GB itself, so the updater craps out saying there's not enough space to unpack the updates. Thank you. ECHO. Why don't you uninstall Sophos , then immediately install (or upgrade if that's what you are doing) to Windows 10 and then reinstall Sophos ? ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\0D6888B32A8929940ACA98A3DEBB94B4] >> %TEMP%\SOTMP.REG Your daily dose of tech news, in brief. Click Update Now to trigger an immediate update. ver|find "Windows 2000" >NUL what should I do ?? You must have an air gap license before installing these Sophos Firewall devices. GOTO RESUME IPS signatures are available through automatic and manual pattern updates only when you have the following: If either condition isn't met, Sophos Firewall only updates application signatures. This issue yesterday was affecting about 30 of our 300 machines but would have affected more if not for the policy we pushed out early. sc delete SAVService > NUL What version of SAV are you running? regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\icprocessors.dll" sc delete "Sophos Agent" > NUL ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SAVADMINSERVICE] >> %TEMP%\SOTMP.REG TASKKILL /F /IM "Almon.exe" >NUL 2>NUL ECHO (2K3) Deleting Sophos Services This topic has been locked by an administrator and is no longer open for commenting. We send the breaking news, latest virus alerts, reports of the most prevalent viruses and hoaxes, and . Yes, We need to validate as well if Extended support is active on your Central dashboard for Win 7 machines. ECHO Completed. Thank you. regsvr32 /u /s "%PROGRAMFILES%\Sophos\AutoUpdate\InstlMgr.dll" "%PROGRAMFILES%\Windows Installer Clean Up\MSIZAP.EXE" tw {C12953C2-4F15-4A6C-91BC-511B96AE2775} >> C:\sop_msiclnup.txt ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SAVSERVICE] >> %TEMP%\SOTMP.REG Instant Demo Start a Trial DEL /Q "%WINDIR%\System32\Drivers\savonaccessfilter.sys" 2> NUL Does this article Opens a new window help? sure that SOPHOS is set as secondary update location to be able to download Restart the service. >> %TEMP%\SOTMP.REG ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\D50011FF8CBC5D542A88527CBB031412] >> %TEMP%\SOTMP.REG regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\scaneditexports.dll" Another note: If the users are not logging off regularly then the update [s] may fail. Net user SophosSAU%COMPUTERNAME%2 /DELETE 2> NUL With open APIs, extensive third-party integrations, and consolidated dashboards and alerts, Sophos Central makes cybersecurity easier and more effective. Echo. sc delete "Sophos AutoUpdate Agent" > NUL You can use the pendmove to find out what files are pending to be moved or deleted then you can use the movefile with "" to delete those files on reboot. ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\BE814C515767eb242B3B829125AD10D4] >> %TEMP%\SOTMP.REG Issue the tail command and select the anti-virus log from the list. ECHO ==================================================== regsvr32 /u /s "%PROGRAMFILES%\Sophos\AutoUpdate\cidsync.dll" sc delete SAVAdminService > NUL This prevents the management service from connecting to the database. MD %TEMP% 2> NUL . ECHO [-HKEY_CLASSES_ROOT\Installer\Features\25FB6C90ABD679A499936B2CE47483FB] >> %TEMP%\SOTMP.REG Adding the Sophos Dashboard Click Choose Repos. I will check on that. Your devices remain protected in the meantime. Net localgroup SophosUser /DELETE 2> NUL ECHO [-HKEY_CLASSES_ROOT\Installer\Features\BE814C515767eb242B3B829125AD10D4] >> %TEMP%\SOTMP.REG ECHO Script has terminated because either your O.S is Windows 9x/NT regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\SAVI0.dll" ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SAVOnAccess Filter] >> %TEMP%\SOTMP.REG You can no longer post new replies to this discussion. regsvr32 /u /s "%PROGRAMFILES%\Sophos\AutoUpdate\inetconn.dll" ECHO [-HKEY_LOCAL_MACHINE\Software\Sophos] >> %TEMP%\SOTMP.REG ver|find "Windows XP" > NUL Your daily dose of tech news, in brief. Sophos Anti-Virus for Mac: Risk of privilege escalation when using the Sophos endpoint installer In the latest installer of Sophos Home, we have implemented security changes to mitigate this vulnerability. The restart interrupts live connections. RD /S /Q "%PROGRAMFILES%\SOPHOS\" 2> NUL ECHO. Selecting Repos Select the repo and click Done. Failed to replicate from \\SEC\SophosUpdate\CIDs\S003. Note: These steps will trigger a pending reboot alert for Sophos once completed. Firmware updates for these devices are available as pattern updates. Type regedit then press Enter. ECHO Windows 2003 Detected. regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\persistance.dll" regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\configuration.dll" If you have a question you can start a new discussion Sophos Endpoint Update Failed. The endpoint client fails to update, unless I stop a few of the Apache services first. ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\System\SAVOnAccess Control] >> %TEMP%\SOTMP.REG What is the specific error message you get? net stop "Sophos Agent" 2> NUL ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\SAVOnAccess Filter] >> %TEMP%\SOTMP.REG DEL /Q "%WINDIR%\System32\Drivers\savonaccesscontrol.sys" 2> NUL Was there a Microsoft update that caused the issue? The file contains pattern definitions of all the modules. REM === Emtpies the temporary files folders, folders are recreated if they are empty === ECHO Completed. regsvr32 /u /s "%PROGRAMFILES%\Sophos\AutoUpdate\config.dll" Automatic updating is not correctly scheduled, The source for updates is not being maintained, Adware or PUA disappeared from quarantine, Allow access to drives with infected boot sectors, Recovering from adware and PUA side-effects, Sophos Endpoint Security and Control contacts the wrong source for updates, Sophos Endpoint Security and Control cannot use your proxy server. Learn About Sophos Next Generation Solutions. ECHO -===- END OF SAU2 -===- >> C:\sop_msiclnup.txt ECHO. if errorlevel 1 goto SER2K3 regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\translators.dll" You must have an air gap license before installing these Sophos Firewall devices. YOUR ENDPOINT PROTECTION: SOPHOS ENDPOINT - INTERCEPT X. Sophos XDR: Detections and Investigations Early Access Program Now Open ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\SAVAdminService] >> %TEMP%\SOTMP.REG ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SAVAdminService] >> %TEMP%\SOTMP.REG ECHO Stopping Sophos Anti-Virus Services Once the update is completed, confirm the Last update time has changed and that it shows a green checkmark. Saludos,I been having some struggle trying to know why I can have the spam filter of sophos to update after I changed the credentials of the secondary server for updates on the SEC. updating policy applies. Start Sophos AutoUpdate Service. ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\UpgradeCodes\A2ECF5789F971654CBB5476964870E94] >> %TEMP%\SOTMP.REG Nothing else ch Z showed me this article today and I thought it was good. This topic has been locked by an administrator and is no longer open for commenting. This seems to be a different issue, it is related to scanning (probably Scan my computer) but hard to say what the problem is as some digits from the error code as well as the location are missing. Open the Sophos Endpoint Agent user interface. Locate the error in Update Manager Details Right-click the SUM server that is failing to update. The reason is that SophosInstaller (installer.app) wasn't given permissions in Full Disk Access, under System Preferences > Security & Privacy > Privacy. I'm new to using sophos. ECHO ==================================================== net stop "Sophos Anti-Virus" 2> NUL ECHO REGEDIT4 > %TEMP%\SOTMP.REG REM === Checks to ensure EM Lib, Console or PM are not installed === For this please post the lines between Scan started and Scan aborted. if exist "%PROGRAMFILES%\sophos\enterprise console\cac.pem" GOTO ERR Sep 9th, 2009 at 7:15 AM. Get Free Downloads, Use Cases, Analyst Reports and More About Securing Your Organization from the Next Cyber Attack. EXIT. Updates status You can see the status of current pattern versions for the elements listed, the last successful update, and the status of updates. Select the "Custom settings tab" 4. Possible corruption of the install on local machine or install did not go through correctly. The available version shows the later version when it's available. sure that SOPHOS is set as secondary update location to be able to download ECHO. ECHO Completed. Go to C:\ProgramData\Sophos\Update Manager\Update Manager\Warehouse. Copy the information below and save it as a bat file. There are several ways. MSIEXEC /X {FF11005D-CBC8-45D5-A288-25C7BB304121} /qn /l*v c:\rms_unist.txt 2> NUL Echo. ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Eventlog\Application\SophosAntiVirus] >> %TEMP%\SOTMP.REG RD /s /Q "%ALLUSERSPROFILE%\Start Menu\Programs\Sophos" 2> NUL An event happened on the computer 10-99-8-41-SSVM. Message: ERROR: Download of SAVXP failed from server \\SERVER\InterChk\ESXP\ RD /S /Q "%ALLUSERSPROFILE%\Application Data\Sophos" 2> NUL ECHO -===- END OF SAU -===- >> C:\sop_msiclnup.txt Sophos Endpoint Security and Control contacts the wrong source for updates Sophos Endpoint Security and Control cannot use your proxy server Automatic updating is not correctly scheduled The source for updates is not being maintained "If the anti-virus installed on the exchange server is managed by sec console, the updating policy applies.Make sure that SOPHOS is set as secondary update location to be able to download puremessage spam rules." View Best Answer in replies below 8 Replies Robert@SOPHOS Brand Representative for Sophos serrano Feb 6th, 2017 at 10:17 AM Hello, sc delete "Sophos AutoUpdate Agent" > NUL ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{15C418EB-7675-42be-B2B3-281952DA014D}] >> %TEMP%\SOTMP.REG Click OK. Right-click on the update manager server and click Update Now. regsvr32 /u /s "%PROGRAMFILES%\Sophos\AutoUpdate\logger.dll" net stop "Sophos Anti-Virus status reporter" 2> NUL We have a Windows XP computer (don't ask) with network shares that, as of yesterday, are no longer reachable by other computers on the LAN. 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