Data for the live queue stats section is collected every 30 seconds. You can filter by specific call queues and locations. You can use this chart to see how call queues are handling all the incoming calls to your organization. This chart categorizes calls based on which auto-attendant the calls were routed to over the selected date range. This report breaks down how often devices are used across all activities over the selected date range. There are four KPIs that show at the top of the Messaging Analytics tab. If this number is low, you can follow up with users to find out why they're not using their hosting capabilities. You can use these KPIs as measurable data to see if devices are having audio or video quality issues during meetings in your organization. We recommend that you implement strategies to encourage people to take advantage of the file sharing feature. These charts show a summary and trend of total bandwidth usage across all on-premises clusters, broken down between transmitted and received data, when cascades are established between on-premises and cloud clusters. This chart breaks down audio and video minutes of Webex devices that had packet loss and latency issues. This chart shows the number of calls, made or received, summed up on an hourly basis across the selected date range. The Detailed Call History report shows a list of calls along with the following details: Start Time (UTC)This is the start time of the call, the answer time may be slightly after this. For information about Cisco Webex Cloud-Connected UC (CCUC) Analytics, refer to Analytics for Your Cisco Webex Cloud-Connected UC. Call Leg Audio LatencyShows the average value of latency experienced by each call leg. These charts provide a summary and historical trend of call leg activity based on the clusters that call legs connected to. Local Display WirelessThe number of hours the device was used for a wireless local display. This chart shows a breakdown of join meeting times for specific types of users. Included are summaries and visualizations of phone-related work activity by employee and/or department, time of day and quantity of calls by type, destination, disposition, and duration. For example, if a user is active on their desktop computer and mobile device, then they'll be counted as two active users. Cisco is committed to supporting our customers in their existing systems and expansion into cloud-based capabilities, using the award winning Webex Portfolio http:// cs.co/604838Eoa #Cisco. This chart can help you keep track of how many external users have access to your meetings and if you want to change any security measures. This information helps you decide if a specific location needs more or less on-premises clusters. Call quality improves as latency decreases. This chart shows you a breakdown of VoIP/video participants or minutes by internal or external. It can show you how your organizations usage of Webex Calling is trending over time. Workspace utilization rate trends by workspace type. Overview Custom templates Manage reports This chart categorizes workspaces based on the total number of hours they were occupied for by region through descending order over the selected date range. Delivering consistent call quality across your organization requires a holistic approach that spans the collaboration ecosystem - including apps, devices, the network, cloud, and PSTN - to ensure that users can communicate clearly anywhere, on any device. Drive productivity and smart decisions with Agent status. Seamless integration via the Webex Calling administrator log in activates iCall Suite dashboards, wallboards and reporting, accessible from any web browser. This chart breaks down headset inventory by the type of connection. These charts show a summary and trend of call legs that overflowed to cloud clusters. If you select PNG or PDF, you get a copy of the data shown on the screen only. CallsThe number of hours the device was used for a call. You can rely on your most active users to encourage others in your organization to use the app. With deep Webex Calling integration, Akixi monitors and captures live events for calling services so you can be confident that every call interaction is instantly and accurately logged. VoIP/video quality is counted as good if packet loss was less than or equal to 5% and latency was less than or equal to 400ms. You can only generate registration reports for webinars that you hosted on your site. Webex Calling device and accessory support Analog Telephone Adapters (ATAs) ATAs connect non-IP devices, such as fax machines, analog phones and overhead paging systems, to your network and allow them to act as Webex Calling devices. Call Controls provides information about active and past calls and can be used to perform call actions. People may make better use of their spaces if they're more familiar with the space concept. This information helps you decide if a specific location needs more or less on-premises clusters. Infortel Select gives organizations the visibility, reporting, and analysis of devices utilized by employees to make and receive WXC calls. Every business seeks a competitive edge. Data isn't captured for calls based in Cisco Unified Communications Manager (CUCM), Cisco Dedicated Instance, and Cisco Webex Cloud-Connected UC. The KPIs available are: This table shows details of all the call queues that have been set up in your organization. This chart shows the total distribution of your Cisco Headset inventory by country. Utilization rate is calculated as: The number of workspaces that were booked and partially occupied + the number of workspaces that werent booked but occupied / the total number of workspaces. Internal are users in your organization. Simply register, connect to Webex Calling and invite your teams. This usage includes when devices are used to join calls, for local wired or wireless displays, whiteboarding, in USB passthrough mode, and for digital signage. The KPIs available are: This chart shows a breakdown between good and poor video quality during calls and meetings using Webex for Webex devices in your organization. Overflowed to Cloud Call LegsThe total number of call legs that tried to connect to an on-premises cluster, but none were available. Leading financial service organizations trust ISI. In this edition of Cisco Tech Talk, I'll give a brief overview of how the Cisco 8875 Video Phone integrates with Webex (WxC) and allows you to join a meeting. You can see more information about that device on the Devices page. 1w. The KPIs available are: Total Call LegsShows how many call legs were made and received. This visualization helps you glance quickly at which locations are having VoIP/video quality issues. And we're proud to play a critical role in serving 95% of the Fortune 500 as they navigate this new era of work. Devices are counted as active when used to join calls, for local wired or wireless displays, whiteboarding, or in USB passthrough mode. Click the More button on the top right of the chart/list, and select the file format for your download (PDF, PNG, or CSV, depending on whether it's a graph or list). You can sort by total number of headsets and by percentage of headset inventory. Check out the helpful SDK documentation to learn more. Total Sharing MeetingsUse this KPI to see if users are sharing their screens during meetings. Kamaljeet (Kim) Kaur. These charts provide a summary and historical trend of endpoint types used to join meetings in your organization. Small business account management (paid user), full administrator, read-only administrator, or support administrator of an organization, deployed the Cisco Webex Video Integration for Microsoft Teams, Deployment Guide for Cisco Webex Video Mesh, Feature Configuration for Cisco Jabber 12.8, organization ID that you can find in Control Hub, Analytics for Your Cisco Webex Cloud-Connected UC, Explore Analytics for Cisco Webex Meetings and Cisco Webex Teams, Analytics for Your Webex Cloud-Connected UC. IP addresses are limited to only the first three segments to preserve the personal identity of users. This is also the case for parent/child reporting in a Webex CCE deployment. Average wait minutesAverage time that callers spend waiting for the next available agent to answer the call. The range of data they measure changes as you select a new date range. Video Data UsageThe amount of video data that was transmitted and received from on-premises clusters. Export Data or Charts: You can export any graph to save a snapshot of the view. You can use these charts to monitor the number of files shared using an integration on the Webex App. You can filter by the following dimensions: Media, connection, endpoint, and device types. This information helps you see if your organization should add more on-premises clusters to a specific location if cascaded data usage is always high there. In this Recon Research Quick Take, the test team registers a Cisco phone on the If a call leg has both audio and video stream, then its categorized once under video. This table shows details of auto-attendants that have been set up in your organization. Devices reports usage data is only available from February 1, 2019 and on. You can then determine if the issue is coming from a certain location or if something else is the root cause. When you click on a name in the Users with Worst Calling Experience table, a new tab opens up to Troubleshooting that shows you all the call legs that the user made within the date range that you selected, up to 21 days. Quality data is only available for Webex devices when used during Webex activities. If desired, managers can also generate additional revenue by marking-up such telecom services. It also shows a breakdown by VoIP/video quality over the selected date range. Update from Peak Amplify Log4j Vulnerability. The available path optimization types are: You can filter the entire page by selecting a category on the chart. Latency is the time that it takes for your voice (or data packet) to reach the recipient plus the time it takes for its acknowledgment to come back. Call Leg Audio Packet LossShows the average value of packet loss experienced by each call leg. We had a complex set of requirements to deliver on a government project. This list includes the following: Attendee history reportA list of webinars an attendee joined on your site. If your organization doesn't have Pro Pack, you have access to 3 months of data for calls based in Webex App. This graph provides a summary of how many unique users have signed in to Jabber over a time period. The integrations that you can use to share files with are: Use this information to determine the level of feature adoption within your organization. Cisco is committed to supporting our customers in their existing systems and expansion into cloud-based capabilities, using the award winning Webex Portfolio. With ISI, its easy to register deals. Three options for Webex Calling PSTN connectivity At Webex, we understand that businesses need a cloud phone system with powerful enterprise-grade calling features and flexible options to deliver these features to users worldwide. Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling, enabling you to replace your on-premises PBX network with a globally trusted cloud calling solution. The devices page shows usage metrics for Cisco Webex devices, including the Cisco Webex Desk Pro, Cisco Webex Room Panorama, DX80, and Cisco Webex room devices. Webex Calling provides advanced telephony services for its users. See the Security and Monitoring chapter in the Feature Configuration for Cisco Jabber 12.8. Overflowed to Cloud Call LegsThe number of call legs that tried to connect to an on-premises cluster, but none were available, so the call legs connected to a cloud cluster. The average is calculated as (number of Active Devices KPI) divided by (number of Total Usage KPI). Video Mesh Analytics show data in the time zone that's set for the local browser. Click on any of these clusters to filter all the associated graphs to show details that are related to the selected cluster. You also have access to 13 months of data for calls based in Webex App if your organization has Pro Pack. View profile. You can use this information to focus on a specific device. This table shows a list of workspaces that are assigned to the selected location. The range of data they measure changes as you select filters and a date range. Enable your organisation to measure and then manage Customer Experience and Productivity whether your team is working from home, mobile or in the office. We're proud to be a trusted unified communications provider for businesses throughout the Middle and Eastern Tennessee area. Infortel Select offers complete CDR reporting and data analytics visibility into Cisco CUCM, UCCX, and CUIC platforms. Smarter business decisions. This data helps you gain an overall perspective of offending clusters or node at the organization level. Total Usage (Hours)Total number of hours that devices were used for. This chart shows the quality of call legs based on the country that users are assigned to in Control Hub over the selected date range. You can generate reports that provide information about each meeting, webinar, event or session that you have hosted on your site. Review the past, and prepare for the future. Transmitted Data UsageThe number of audio and video data that were transmitted from on-premises clusters. The trial is without obligation for one month. Up and running in 15 minutes, with data stored in your local region. You can use this chart to see how long callers had to wait before hanging up the call or getting transferred to an agent. Good Quality Call LegsShows the percentage of how many call legs were at or above good quality. For example, for templates belonging to Webex, the user needs to provide siteUrl. Contact us any time for support. If you deployed the Cisco Webex Video Integration for Microsoft Teams for your organization, then usage metrics for participants who joined Microsoft Teams meeting with Cisco video devices are counted in the key performance indicators and charts. Call Controls provides information about active and past calls and can be used to perform call actions. There are four KPIs that show at the top of the Video Mesh Engagement tab. Peak Amplify will be featured as part of the Webex Hybrid Work booth in the World of Solutions. Webex Calling supports a wide range of Cisco IP Phones and connects them effortlessly to the cloud calling network. This chart shows a summary and trend for how call legs are distributed across the different on-premises clusters in your organization. The graph shows a breakdown of either or both the transmitted (Tx) and received (Rx) bandwidth. You can use this information to evaluate how Webex services and devices are being used in your organization and how often. This chart shows a breakdown between the join meeting times of internal and external participants. You can also determine the number and size of the files being shared and which platforms are most popular (for example, Webex App for Windows or Mac). These charts show a summary and trend for how call legs are distributed across the different on-premises clusters in your organization. ], Cisco Unified Contact Centre Express (UCCX) is an industry-leading, robust, secure solution for mid-sized contact centres with up to four-hundred (400) agents. This chart shows a trend of how often workspaces are being occupied by each type. If your charts don't load, enable third-party cookies in your browser. Peak Amplify was able to integrate with both our internal product set and other off-the-shelf products and provide the glue to enable our service. Services & Products External callsTotal number of external calls, made or received by users. Depending on the date range selected, the top 300 participants who had the poorest quality show up on the list. Hours UsedTotal usage over the selected time period. Country code of the caller ID numberThis is only populated for international calls. The formats available are PDF, PNG, or CSV, depending on whether it's a graph or list. This chart categorizes auto-attendant calls based on the location of where auto attendants were provisioned over the selected date range. Total MeetingsUse this KPI to see if users are reguarly hosting Webex meetings in your organization. In this edition of Cisco Tech Talk, I'll give a brief overview of how the Cisco 8875 Video Phone integrates with Webex (WxC) and allows you to join a meeting This information lets you compare the data about call legs that connect to various clusters in your organization overtime. For example, if your organization has deployed Edge Audio, but the usage for it is low, you can reach out to users and find out why they aren't connecting through Edge Audio. Peak Amplify is an award-winning Cisco Software Development Partner, providing software add-ons, integration and custom development for Collaboration, Contact Centre and Connectivity products. For outgoing calls, it is the telephone number of the user. Reach us here. You can use this chart to review the total number of spaces people participate in each day. Thats it. If you choose CSV, you'll export all of the data for the selected report. Select which date range you want to view the data for with the calendar date selector. If you use Slido for Q&A or polling, hosts can find that information in Slido's report. Webex Meetings Instantly meet face-to-face with the most engaging, interactive video conferencing solution. You can use this information to see if the desktop or mobile app is more popular in your organization. Be a part of the leader in unified communications data intelligence. Microcall CDR Reporting | Webex App Hub Microcall CDR Reporting Microcall integrates with Webex and any number of Voice or Hosted platforms / Session Border Controllers (SBC) / CUBE's / Gateway's, analyzes this data, and provides interactive, meaningful dashboards to managers at all levels. Participants or Minutes Avg VoIP/Video JitterShows the average VoIP/video jitter of participants or minutes over the selected date range. This chart shows a breakdown between good and poor VoIP/video quality for participants or minutes in your organization. You can use this table to view the meetings that the devices were in with troubleshooting and see if other participants also experienced poor media quality issues. The range of data they measure changes as you select a new date range. If third-party cookies are already enabled, try clearing your browser cache. The range of data they measure changes as you select a new date range. Average Call MinutesThe average number of minutes that Cisco Headsets were used in calls and meetings with the Webex app over the selected date range. This chart shows the daily average headset use over the selected date range by headset model. Received Data UsageThe number of audio and video data that were received from on-premises clusters. The KPIs available are: This chart shows a breakdown of call queue statistics by incoming calls. Organizations can calculate call cost when desired based on outgoing trunk facility, call type, destination and duration, and the ability to associate costed call activity to users and their associated department or cost center. Peak Wallboard for Webex Calling is a cloud-based add-on for Webex Calling that enables real-time and historical visibility for your contact centre. You can use this chart to see if there are enough agents to handle calls and adjust as needed. Depending on which clusters call legs connected to, meetings are classified as either: On-PremisesAll call legs in the meeting connected to an on-premises cluster. Update from Peak Amplify Log4j Vulnerability. These reports include information about recording and attendance. This table shows the top 10 hosts who scheduled and started the most meetings. This system must also reliably connect users across borders, while being compliant with local regulations. Explore our rich library of resources written by ISI team members and industry experts. Total MeetingsUse this KPI to see if users are regularly hosting Webex meetings in your organization. Webinar summary reportA list of webinars that you hosted in a specified date range. For example, if Alice calls Bob, that counts as a single call for KPI calculations. In this page, you can monitor data for call legs that used Video Mesh within the last 4 or 24 hours. Total Video MeetingsUse this KPI to see if users are turning on their video during meetings. Call segments are linked in chronological order based on the WXC Client. The bandwidth value appears in Mbps. When you choose a cluster on the graph, you see a breakdown of the cascade bandwidth usage (received and transmitted bandwidth) and the streams bandwidth usage (audio, video, and content share). Call legs are categorized as good if both video and audio stream had jitter below 150ms, latency below 400ms, and packet loss below 5%. Search results will open in new tab This content is password protected. Total Audio MinutesUse this KPI to see the total number of VoIP and telephony minutes used during meetings in your organization. Packet loss is the time distortion that you experience when you record or playback an audio signal. If your clusters are always full, you can use this information to help make decisions about adding more Webex Video Mesh nodes to a cluster or creating new clusters. Unlock the value of healthcare CDR reporting. With the historical data in the metrics view, you can more effectively manage your Webex Video Mesh resources by monitoring the capacity, utilization, and availability of your on-premises resources. User reports indicate no current problems at Webex Webex is an online service for collaboration, online meetings, web conferencing and video conferencing. Included are summaries and visualizations of phone-related work activity by employee and/or department, time of day and quantity of calls by type, destination, disposition, and duration. Cross launch into Troubleshooting from Analytics. Webex Call Reporting & Analytics - ISI Infortel Select Webex Calling Support Schedule a Demo Talk to an Expert Webex Calling: Move your CDR Needs to the Cloud Infortel Select's Webex Calling support allows organizations to take their call accounting and analytics needs to the cloud as they move away from an on-premises PBX. This chart shows a breakdown between good and poor audio quality during calls and meetings using Webex for Webex devices in your organization. USB PassthroughDevice is connected to a computer via a USB cable and used as a webcam. It is not possible to investigate telephony . These charts show you the quality of call legs based on the type of path optimization used over the selected date range. You can also click on a category in the charts to filter the data. This chart will categorize "Call on Webex" data separately as those call legs aren't tied to a specific location. Read the report. We respect the privacy of your data. What devices and accessories does Webex Calling support? Were here to help. Digital SignageThe number of hours the device was used for digital signage. On-Premises Call LegsThe number of call legs that connected to on-premises clusters. For example, on the first day, 350 participants with the poorest quality are captured for that day. This is all part of our continuing global expansion effort to bring secure, quality, cloud communications to every region of the world. This chart shows a breakdown of incoming calls to agents based on the call status. This information helps you pinpoint potential reasons for when call legs overflow to a cloud cluster. This chart shows a trend of how many booked meetings were occupied and how many booked meetings were ghost meetings. This chart shows the top 10 workspaces with the most occupied hours. These charts show you a trend of what the average VoIP/video packet loss, latency, and jitter were like over the selected date range. This is synonymous with legacy Cisco Device types. Subscribe to receive them by email. KPIs are available at the top of the page to show you what the media quality was like for call legs within the date range that you selected. Enable your organisation to measure and then manage Customer Experience and . I have a problem with Webex This chart shows you a breakdown of VoIP/video participants or minutes by platforms. CloudAll call legs in the meeting connected to a cloud cluster. Use the Analytics page in Control Hub to see up to 13 months of historical Webex Calling data. This chart provides details about the redirected call legs and a trend of the number of call legs that didn't connect to a specific on-premises clustertypically because of high CPU usage or network capacity being full. If this number is high, you can determine if there was a problem with any clusters during that date range, or if your organization needs more on-premises clusters to handle hosting more call legs. Data is captured every 10 minutes, and the number of workspaces that were occupied during those times are then aggregated in an hourly pivot. We jump in and out of files. The Total Outbound Calls by Type graph shows the types of outbound calls happening within your organization that match the selected filters and are within the date range. For outgoing calls, it is the telephone number of the called party. A space is considered active when someone: You can use this chart to compare the usage of Webex in desktop or mobile. This chart shows the top 20 workspaces with the most hours occupied both with a booking and without. Total Telephony MinutesUse this KPI to see the total number of telephony minutes used during meetings in your organization. The Video Call Screen Resolution report shows the ratio of video calls by screen resolution. The percentage at the bottom indicates the increase or decrease in the number of messages that are sent by comparing the number of messages sent yesterday, to the number of messages sent the week before. This chart shows you a breakdown of call legs by the connections used. Participants or Minutes Avg VoIP/Video LatencyShows the average VoIP/video latency of participants or minutes over the selected date range. Video Mesh Analytics can be found in Control Hub under Analytics > Video Mesh. Shows a recent view of the total bandwidth used across all Webex Video Mesh clusters when cascades are established between on-premises and the cloud. Fully customizable and ready to scale Our out-the-box readyyet fully customizableplatform allows extensive scale and performance. This chart shows the total usage (hours) of cloud-registered devices, including Cisco Webex Room Devices, Webex Boards, and Webex Shares. Be up and running in five minutes. Network and voice engineering teams gain visibility into PSTN trunk utilization, peak call activity, and call routing patterns. These charts provide a summary and trend for the average resource utilization of media services used in on-premises clusters compared to other clusters. Infortel Select provides analysis, reporting, and graphical representation of call activity by user, department, and time of day with call counts, durations, ring time, and abandonment metrics to understand staffing needs, peak hours, and employee performance. Cisco Webex Calling is the cloud PBX alternative to an on-premises PBX, from the market leader, Cisco. Devices must be on version CE 9.15.9.3 and RoomOS 10.9.0.29 or higher for data to show. This chart can help you see if there are more bounced calls than usual. To see the meetings that you scheduled for another host, select, Small business account management (paid user), Q&A, chat, and polling report for webinars. Local Sharing WirelessDevice is shared and connected locally by the user via WiFi without joining any meetings or calls. This data helps you see which nodes are having problems in your organization so you can troubleshoot the issue. You can also search for specific call queues, locations, phone numbers, and extensions by using the search bar in the table. How would you like to connect with us? The KPIs available for individual workspace locations are: Distribution of occupied workspace by hour. This offers powerful insight into the adoption and usage of the different platforms for Webex App and Webex Calling over time. The Remote Access report shows the ratio of how many users signed into Jabber either inside or outside your organization's network. Reports help you track and analyze the performance of Webex services in your organization. Once completed, you will start seeing Jabber metrics in Control Hub within two days. Webex Calling provides advanced telephony services for its users. Historical charts are standard in Control Hub. A space is considered active when someone: You can use this information to determine how well your organization is adopting the practice of using spaces to meet and collaborate. The owner of the device shows in the Assigned To column. Be up and running in five minutes. 230 W. Monroe St, Suite 1850, Chicago, IL 60606, All rights reserved 2022 ISI Telemanagement Solutions, LLC. These charts show a summary and trend of total bandwidth usage across all on-premises clusters, broken down between audio, video, and share data, when cascades are established between on-premises and cloud clusters. IP AddressLast known IP address of when the device was online. This information helps you pinpoint potential reasons for when call legs overflow to a cloud cluster. Use these charts to see a breakdown of locations that participants joined meetings from. Reports now have its own section under Monitoring in the left navigation of Control Hub, along with a separate article for it. It also breaks down the average daily headset utilization over the selected time span. Conflicting stakeholder views on the future of work point to gaps in detail, tools and enablement. Select the option you are having issues with, and help provide feedback to the service. Seeing a list of top occupied workspaces can help identify areas where more workspaces may be beneficial. Peak Amplify is an award-winning Cisco Software Development Partner, providing software add-ons, integration and custom development for Collaboration, Contact Centre and Connectivity products. You can see call quality data within 15 minutes of when a call ends. https://lnkd.in/eE9Ym-s4 #webexcalling David Leach on LinkedIn: Cisco Extends Webex Go, its Native Mobile Calling Capability, to the UK This chart shows a trend of the average, 75th percentile, or 95th percentile join meeting times of all participants in your organization. Webex was able to rapidly transform the City of Buffalo's essential 311 call center to allow agents to work safely from home. These charts show you a trend of what the audio packet loss, latency, and jitter of call legs were like. Request a free trial Active Usage per DeviceThe average number of hours that devices were used for any active or digital signage activities. If you're a Pro Pack customer, you have access to 13 months of data. The KPIs available are: Good Participants or Minutes VoIP/Video QualityShows the percentage of participants or minutes that were above the good VoIP/video quality threshold. Cisco Webex Calling is a cloud-based communications technological solution, which serves to upgrade a business's existing Private . You can take action if your organization has a preferred type of audio that users should be adopting. Real-time visibility of Call Queues and Agent availability. Select the type of report you wantRecording, Registration (if registration was required), Attendance, or Activity. These charts provide a summary and historical trend of call leg connections within a meeting. Cloud and On-PremisesA mix of call legs in the meeting that connected to either an on-premises or cloud cluster. Calls that are answered by voicemail are also considered answered. If this number is low, you can follow up with users to find out why they're not using their hosting capabilities. Total VoIP MinutesUse this KPI to see the total number of VoIP minutes used during meetings in your organization. Kevin Donahue's Post. There are four KPIs that show at the top of the Jabber Analytics page. This chart shows a breakdown between good and poor media quality for call legs in your organization. This information helps you find out if users are engaged in meetings. The ISI Channel Partner Program provides a straightforward, profitable, and scalable partnering environment. Choose a term, pre-payment or monthly billing and the number of users assigned to Call Queues. Download your FREE TRIAL! You can use this chart to help determine if join meeting time issues are affecting participants inside your organization, or if it's a problem coming from outside your organization. Jabber data doesnt backfill. You can use this information to see if a certain model has more usage than the others to help with future headset purchases. Local Sharing CableDevice is shared and connected locally by the user via a HDMI cable without joining any meetings or calls. A Correlation ID field is provided in each Call Detail Record. Most charts are available in daily, weekly, and monthly format. What are the benefits of a Cisco UCCX Wallboard. These validation rules can be retrieved via the Report Templates API. There are three KPIs that show at the top of the Meetings Audio tab. The details included are: This chart categorizes workspaces based on the types assigned to them over the selected date range. Reporting data is retained for the duration of your subscription. Create a Report. You can use these charts to determine if the media quality of call legs is affected during a specific time of the day. It shows the total usage of the device over the selected time period. Change the date range for the chart: Daily, Weekly, or Monthly. Yes! The source ID details are available for webinars only. We also allow you to match the end date (co-term) with your Webex Calling subscription. We respect the privacy of your data. Webex Calling Report APIs The Calling report shows the ratio of audio calls and video calls. The range of data they measure changes as you select a new date range. Total Messages SentThe number of messages that were sent over the selected date range. Peak Amplify is an award-winning Cisco Software Development Partner, providing software add-ons, integration and custom development for Cisco Collaboration, Contact Centre and Connectivity products. Analytics for Webex Assistant for Devices are supported for: This chart shows you the trend for the number of voice commands that users are saying to the Webex Assistant for Devices in your organization. Read the latest blog posts from ISI and industry experts. Webex Contact Center Let customers connect their way with a digital-first, next-generation platform. A Video Calling Tool Among Many. TagsShows tags assigned to the device on the Control Hub Devices page. You can use this table to see which call queue gets the most calls and adjust the number of agents as needed. You can use this chart to help determine if VoIP/video quality issues are affecting all participants in your organization, or if it's limited to specific connection types. Analytics in Control Hub give administrators access to interactive data visualizations that show important information, such as usage and adoption trends. You have various messaging-related charts at your fingertips that can help you determine just how engaged your users are with Webex App. This chart shows you a breakdown of call legs by the locations set up in the Calling section of Control Hub. Click on the Filters bar to select which data you want to see. The KPIs available are: This chart shows the percentage of node availability for each on-premises cluster that can host calls. The KPIs available are: This chart shows on average how long each call lasts by their call status. Be part of ISIs growing Channel and Technology Partner ecosystem. However, the default Cisco CDR reporting capability and features are limited, especially data retention, with IT-only portals, and lack the single-pane-of-glass view in a multi-platform environment. If adoption of one of these platforms isnt what you expected, then consider providing more training so users know the benefits of using desktop or mobile. Benchmark, trend, and exception reports provide more effective and fair analysis of employee performance, identification of training needs, staffing requirements around expected traffic patterns, poor performer coaching opportunities, and high performer recognition. The table then captures the worst 300 participants between all those days and lists them on the table. Were here to help. Export your data, without row limitations. You can click on any of the columns to sort them. Unfortunately, for some organisations, Cisco UCCX provides limited at-a-glance visibility of required contact[]. Infortel Select makes raw unified communications data more accessible, usable, and valuable. Avg. For each templateId, there are a set of validation rules that need to be followed. The location for users who join meetings with the Webex app and video devices will show up as unknown. Choose a term, pre-payment or monthly billing and the number of users assigned to Call Queues. Mac AddressMedia Access Control address of the device. Total CallsThe total number of calls and meetings joined in the Webex app with Cisco Headsets over the selected date range. You can use this information to help see headset engagement between different countries. You can click on Wifi to quickly apply the filter to all the charts so you can determine what the problem could be. You can use this chart to see how auto attendants are handling all the incoming calls to your organization over the selected date range. This includes sharing through RDP and BFCP. Analytics for Your Cloud Collaboration Portfolio. Collect details about meetings and webinars you hosted or scheduled for someone else in Webex Meetings and Webex Webinars from your site. You can use this table to see the number of incoming calls to auto-attendants and the status of those calls. Use these charts to determine the types of audio that users are connecting to meetings with. Average minutes are calculated as: This table shows details of call queues that have been set up in your organization. Some of the requirements were not achievable out of the box with Cisco. This visualization helps you glance quickly at which locations have the most headset inventory and usage. You can use this table to see the number of incoming calls to call queues and the status of those calls. Off-the-shelf reports are tailored to specific business needs and even specific vertical markets such as healthcare, financial services, retail, and the public sector. Audio Data UsageThe amount of audio data that was transmitted and received from on-premises clusters. This can happen for a number of reasonsfor example, a node exceeds its capacity, is being upgraded, has network connectivity issue, or the Webex site isn't properly enabled for Video Mesh. See the many ways here. Total workspaces, utilization rate, and occupied workspaces KPIs. On-premises Jabber with Instant Messaging-only. An external call is a call made to or received from outside of the organization. To help with analyzing the data in your organization, you can select one of the metrics on the chart to filter the data that you want to see. We also allow you to match the end date (co-term) with your Webex Calling subscription. Escalate your calls to a. Explore data as it automatically adapts to parameters that you specify in real-time. On the second day, an independent set of 350 participants with the poorest quality are captured for that day. Our charts provide detailed views of this data by location, IP address, media type, connection type, codec, endpoint type, and IP phone model. Click on one of the filters on the left-side chart to change the data for the trending chart on the right side and both Meeting Minutes by Activity charts. Infortel Select enables showback or allocation of telecom expenses to internal cost centers based on actual usage and the ability to charge back clients or outside parties for consumed telecom expenses. Call type and trunk route specific plan definition can also be identified. The details included are: Video Mesh Analytics provide information about how you use your on-premises Webex Video Mesh nodes and clusters in your Cisco Webex organization. Automatic Call Distributor and Webex Contact Center Enterprise Reports Data collected and presented in Webex CCE reports to measure customer experience and agent performance differs from data collected and presented in ACD reports. iCall Suite call analytics integrates seamlessly with Webex Calling to monitor customer interactions and staff performance, delivering actionable insight that improves business productivity and maximises customer experience. or started a recording. A call answered by the voicemail service is listed as answered. You can use this report to see a trend of active unique users per device on Jabber. External are users who join meetings hosted in your organization as guests. Cloud Call LegsThe total number of call legs that connected to a cloud cluster. Choose your local region from our global cloud platform, and keep your data on-shore. Total Call MinutesThe total number of minutes that Cisco Headsets were used in calls and meetings with the Webex app over the selected date range. Akixi has several account types provided on a subscription basis: administrator (FOC), reporting supervisors and reporting users. The KPIs available are: Active DevicesTotal number of active devices. KPIs are generated on a per call basis. The percentage change is this number compared against the number from the previous selected time period. You can filter the entire page by selecting a category on the chart. KPIs are available at the top of the page to show you what the audio and video quality minutes were like for Webex Room and Desk series devices within the date range that you selected. NEW Quick Take: Cisco Webex Calling - New Phone Activation in 10 Minutes! Meetings Analytics provides you with details and descriptions about who's using Webex meetings, regardless of whether it's a Personal Room Meeting or a standard Webex meeting. Click on any of these clusters to filter all the associated graphs to show details that are related to the selected cluster. The details available for auto-attendant stats summary are: The details available for auto-attendant business hour key details and after hour key details are: You can use the reports here to determine which devices are more popular with your users and which ones aren't. This map shows the overall geographic distribution of your Cisco Headset inventory. Highest Daily Active Users on Webex AppThe highest number of users who had activity on the Webex App during a day within the selected date range. Learn how we can help Sam Deckert on LinkedIn: #ciscoliveapjc #webexcalling #cisco #webex #ciscoliveapjc Headset utilization is sorted into three categories: Headset usage averages less than an hour per day. These charts show you a breakdown of call legs by the types of audio and video codecs used. Make calls for business on your phone or desktop. You can use this chart to see which options users are calling about the most. The KPIs available are: Avg Join Meeting TimeShows the average join meeting times of participants over the selected date range. Whether to drive growth or for some industries in the face of COVID-19, for survival. In this case, we recommend that you monitor usage. This data can help you see if any issues with joining meetings are affecting your whole organization, or if it's limited to specific platforms. Search for people in your company. For example, if a call arrives on a hunt group, and it not answered by the first 9 agents, but is answered by the 10th, the call is considered to have been answered. A single call may have several legs. CDR reporting and analytics designed for retailers. You can use this chart to compare which users have shared the most files in your organization. The KPIs available are: This chart shows a trend of occupied workspaces by their assigned types. Cloud UC Analytics for Building Supply Retailers, From Start to Finish: A Simple Way to Improve Customer Call Experiences, Gauge Call Agent Productivity with Cisco UCM Hunt Groups and Native Call Queuing, Contact Center Analytics Without the Contact Center. Call type reports can be used for the following purposes: Calls answered by agents Calls abandoned at the VRU Calls that abandon while en-route to an agent or while being offered to an agent's phone Short calls #Hiring Enabling new ways of working, improving customer and employee experience . Set thresholds to alert your team when service levels are not being met. The dashboard contains powerful filtering tools. You can use this chart to help determine if VoIP/video quality issues are affecting participants inside your organization, or if it's a problem coming from outside your organization. You can use this table to see which agent gets the most calls and information about their calling stats. Headset usage averages more than an hour per day. To save an individual chart, choose a chart, click the more button, and then choose a file type. Peak Analytics for Webex Calling is a cloud-based reporting add-on for Webex Calling that enables historical visibility for your contact centre. You can track how often Cisco Headsets are used in your organization during meetings in the Webex app. Total Messages SentTotal number of messages sent from the Jabber client over the selected time period. Total CallsThe total number of Webex Calling calls for the selected filters and date range. If you manage your Webex site in Control Hub, then you also have access to Site Admin Classic Reports. You can use this chart to narrow down what devices are being affected by media quality issues. Unmatched organization, department, and agency CDR visibility. Improve Customer Experience and Drive Business Performance. Read More "We had a complex set of requirements to deliver on a government project. Reporting-OLD-HIDDEN - Webex Calling Help Home Administrator End User Webex Contact Center Setup Assist Welcome! Our pricing is simple, and matches Webex Calling. Activities Overview and Device Utilization charts update accordingly, with the exception of Inventory Details. Devices may be associated with workspaces. TelemetryEnabledOverCellularData to true. Technical consulting engineer: determined to provide best Customer support. SignageDevice is used as a multimedia display under Digital Signage mode. You can use this table to help you quickly see which users to focus on and find out why they might be having poor quality call legs as opposed to other users. (mentioned in the "Environment Sustainability" section of the CSR Report) are provided in the following table: Sustainability topic. Early 2023 Webex Calling Reporting and Analytics Variphy's Call Analytics for Webex Calling will allow you to search, analyze, and report on your team's calling data. The range of data they measure changes as you select a new date range. Dubber Unified Conversational Recording and Voice Intelligence. This chart shows how many workspaces were occupied during an hour. [.] Outbound PSTN calls (if present) would be an example of such an event. The 90th percentile shows the max audio jitter, packet loss, or latency value that 10% of call legs experienced over the selected date range. You can use these charts to determine if a specific codec is affecting the media quality of call legs. Database Tables That Hold Reporting Data Real Time Data Collection Every 15 seconds (by default), both the Webex CCE Peripheral Gateway and the Call Router produce data that is forwarded and stored in the databases. Use these charts to see a breakdown of clients that participants used to join meetings. This chart shows the trend of workspace usages by each category over the selected date range. The chart gives an overall perspective of the number of call legs that connected to cloud clusters compared to the number of call legs that connected to on-premises clusters in an organization. Avg. If you want to see data for call queues and call queue agents in a CSV file format, you can download the Call Queue Stats and Call Queue Agent Stats reports in the Reports section. KPIs are available at the top of the page to show you a quick high-level status of incoming calls in call queues within the date range that you selected. The chart also breaks down your inventory by active and inactive headsets. This chart shows the number of calls, made or received, across the selected date range. View Infortel Select software release notes here. Look at the Hours Used column to quickly pinpoint underutilized devices. If your organization isn't using spaces as much as you expected, we recommend that you provide more training. Learn more The filters list corresponds with the devices you have setup throughout your organization. Avg Join Meeting Time of Updated/New UsersShows the average join meeting time of participants who joined a meeting for the first time after updating the Webex App and participants who joined a meeting for the first time with the Webex App. The range of data they measure changes as you select a new date range. Total CallsTotal number of calls made and received over the selected time period. Webex Calling is a cloud solution delivered through the Webex cloud, a highly secure service-delivery platform with industry-leading performance, integration, flexibility, scalability, and availability. Total Unique HostsUse this KPI to see how many users are utilizing host licenses. Active SpacesThe number of spaces that had activity over the selected date range. Cisco Unified Communications Manager (UCM) and Webex calling, both CDR-based reporting tools, offer built-in reporting. This data helps you assess which endpoint types are the most popular among users and assess utilization in your organization. When carrier choices are being made, the ability to evaluate trunk utilization by carrier/route, right-size trunks, and evaluate least cost routing can potentially provide significant cost savings. Avg Cluster AvailabilityThe average percentage of on-premises clusters that were available for call legs to connect to. If you see Low as the largest piece of the pie chart, try training users in your organization about the benefits of joining by video, or how whiteboarding can help illustrate ideas. If there's a sudden spike of call legs with poor quality, you can view the metrics for that specific date range and compare the metrics between all the other charts available to you and see if there are any common anomalies. There are five KPIs that show at the top of the Video Mesh Bandwidth Usage tab. . Enhanced reporting for Webex Calling, without the cost and complexity of adding Webex Contact Centre. By seeing how long each type of users takes to join a meeting, you can take proactive steps on how to mitigate these issues, like sending out information on what changed before a new update rolls out, or sending out instructions to new users on how to join a Webex meeting. Post messages in a Webex space. View the performance of each Agent to manage your teams, including every call placed and received. Use these charts to see a breakdown of host and attendee accounts used to join meetings. You can filter the entire page by selecting a category on the chart. This chart shows the nodes that are available for the on-premises cluster that you selected. Reference . By narrowing down which IP addresses are having media quality issues, you can determine if those issues are happening to call legs in a specific area, or to all call legs. Visibility from any place, on any device your home, mobile or office. Webex is owned by Cisco. You can find out how many people in your organization are using the app to communicate and share ideas, which of those users are most active, and which spaces are most commonly used. The filters that you select will automatically apply to all of the charts. We keep historical data for calls involving Webex Calling desk phones, Webex App apps (desktop and mobile), and the Webex Calling App (desktop and mobile). iCall Suite for Webex Calling from Tollring delivers comprehensive analytics to Webex Calling customers. For example, an internal call between two users will have two call legs, but be counted as a single call for the purposes of this dashboard. You can use these reports to see details for each meeting, how often users are messaging each other, details for Webex Calling calls and call queues, how often Webex devices are used, onboarding information, and more. This support includes call activity tracking against defined alarm parameters for near real-time notification and exception reporting to flag undesirable, inappropriate, or expensive call events and associate them to the responsible party. This chart provides a trend for the average resource utilization of media services used in on-premises clusters compared to other clusters. The Webex APIs provide your applications with direct access to the Cisco Webex Platform, giving you the ability to: Create a Webex space and invite people. Media Quality Engagement and Quality Call Queues You can use these charts to see if any of the media quality metrics are trending upward to help narrow down where the issues could be coming from. Provide your business stakeholders with the data to make informed business decisions. Infortel Select has been chosen by thousands of Cisco, Microsoft Teams, and Avaya customers to support their daily enterprise CDR reporting and data analytics needs. Cisco Webex Share and other cloud-registered devices are not included in the usage metrics, but they are included in the inventory details list. For example, if 10 days are selected, the number is compared to the previous 10 days. Contact us any time for support. This table shows the top 10 locations that had the most participant minutes. Screen SharingTotal number of times a screen was shared over the selected time period. Seeing a list of top occupied workspaces can help identify which workspaces are being underutilized. Data isn't captured for calls based in Cisco Unified Communications Manager (CUCM), Cisco Dedicated Instance, and Cisco Webex Cloud-Connected UC. 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