incoming calls to voicemail after a specified number of rings. This hides the CLID of the agent. We added the ability to set the Codec Priority in Device Settings for Cisco MPP, ATA, and DECT devices at the individual device Call Park ringing on other devices or applications once the call is declined. Mobility provides an E911 solution for Webex Calling that lets you take advantage of user mobility instead of traditional Every day, we have a number of online . For more information, visit Enable Call Recording for Webex Calling Users . that the callers spent waiting in call queues, total number of incoming calls, and more. Webex Calling now allows you to dial in to Webex Meetings dial in numbers, both toll and toll Webex Calling administrators can use the new flow to set up the first location of Webex Calling. now able to assign toll-free numbers to entry points such as auto attendants, hunt groups, and call queues. For more information, see: Enable Call Recording for an Organization and Enable call recording for Webex Calling users. Private Network Connect (PNC) enables customers to access Webex Calling more securely and reliably than over the top Internet This functionality enables The calling elements such as Numbers, Locations, Call Routing, Features, PSTN Dual identity support (flexible interoperability policies for managing multiple PSTN providers). Oracle SBC support for Webex Calling Local Gateway. For more details, see Overview of Group Call Management. The BroadSoft UC-One based Webex Calling App will End-of-Sale and End-of-Life on October 29th, 2022. message and select Use the internal mailbox option. Webex Calling is now available in the French Overseas Territories, Certify VG420 ATA devices with Webex Calling. This ExclamationIndicates an urgent, important voice message. For more information, set a default PIN for users. You can also view media quality data for all calls made For more information, see: Webex Calling Analytics in Control Hub. For more information, see: Call Pickup in Cisco Webex Control Hub. This improvement affects the following call features: The name of the Workspace also auto-populates the Place Name in Caller ID. Imagicle which provides reliable, secure, and easy to use digital fax solutions is now available. Users can choose to change these settings in the Calling User Portal. Workspace. enabled, the Voice Message Retention policy allows the administrator to choose how long voice messages are stored before they I have configured a calling user which will act as the shared voicemail box. needs. For more information about Webex Calling APIs, click here. Coming soon to Australia. a soft client users' location, the app prompts the user to input their location. Administrators build System would call back to the customer when it's their time in the queue and connect to an available agent. You have the option to "Send to voicemail" when you enable this setting. Webex Calling call queue analytics and reports are now available. would be available in the Control Hub under Webex Calling. Our charts provide Enable ICE on WxC in APAC and Japan KDDI (except for Cisco video phones can assign location administrators to manage all location features, including numbers and services. users. You can assign a schedule for your out of hours routing and also selected "send to voicemail" when enabled. Webex Calling Voice Messaging. For details on the rollout of this change, see MPP Phone LED Pattern and Call History Updates. non-emergency call. Administrators can define up Support for Special Characters in User's First and Last Name. select Email a copy of the message option for the Configure a person's Voicemail settings.The voicemail feature transfers callers to voicemail based on your settings. be extended to other partners. Small business account management (paid user), Updates and This tool also provides an option to Administrators can assign displayed in the People view. For more information, see Analytics for Your Cloud Collaboration For more information, see Implement CUBE High Availability as Local Gateway. Also, Webex Calling licenses are no longer assigned to a location, so administrators can assign licenses across their organization. Personal mode for room or desk devices is now supported for Webex Calling. From your phone, you can: Record a personal greeting and change it at any time. Dubber call recording on Cisco is free for any end user on the Webex Calling or UCM platforms. Webex Calling Support Center. Telephony functions like hold, conference, and transfer are disabled while in meeting. This feature provides the following benefits: Simplified provisioning of gateway services, Simplified gateway maintenance from the Control Hub interface, Webex Meetings Integration on MPP 8800 Series. Select Voicemail Group, then Create Voicemail Group. From the customer view in https://admin.webex.com go to Users and select the user you want to enable voicemail notifications for. For more details, including release, and feature support, see Webex Calling for Chrome | Release Notes and Webex Calling for Chrome (Preview release). Please read our Privacy Statement and Cookie Notice for more information. able to enable all of their users for Call Recording. You can then retrieve voice messages via Voicemail. Voice Messages and Message Waiting Indicators. Adding support for Call Park in the Webex for Developers Platform. For more Webex Calling is available in India as a sell-in country. When user enables DND on the phone, the state is integrated with user's Call queues temporarily hold calls in the cloud when an agent assigned to receive calls from the queue are unavailable. This feature supports Call Whisper and Comfort Bypass policies. a Location. Call settings can be configured for each line, for example each Integrated audio allows you to join Webex Meetings using the call-in and call back Enable the Voicemail toggle, and go to in Control Hub should contact their Cisco Account Manager for approval. Change in default settings for Canadian data center. wireless handsets. This feature is available in all more information, see Configure Call Park intercept for a location in Webex features that are supported on MPP in this feature cases. voicemail transcripts, and fax messages. You can also set up your voicemail greetings. Learn more about editing the call forwarding options for a Hunt Group here. For more details, see Supported devices for Webex Calling and Webex Calling feature support matrix. now allows to create Workspaces without devices, which can then be assigned as following: If you select this option, make sure that your voicemail greeting That is, it can store each users last 24 passcodes and prevent no emergency button for inter-network notifications. are designed to provide high-density analog services to large enterprise and campus environments. Calling. You now have the option to select a different PSTN provider when you set up the calling plan for each of your locations in users and places. Control Hub now displays the Call Recording providers Terms of Service. We support Webex Calling on Multiplatform 8832 Conference Phones, MPP 6821 desk phone, and MPP DECT phones. Migration of features in Control Hub: Users and workspaces. For more information, see the Third-Party SBC Support section in Configure Trunks, Route Groups, and Dial Plans for Webex Calling. zone field independent of the time zone set for a location. Location Where this voicemail group service is assigned. regions. For more information, visit Enhanced Emergency Calling for Webex Calling. Click the "". call. Admin portal to set up and configure auto attendants for your locations. You can create a shared voicemail box and inbound fax box to assign to users or call routing features like an auto attendant, call queue, or hunt group. up and configure calling permissions for locations. Phone, Configure Emergency Call Notifications in Control contact(contact service) database. Dual-stream allows Dubber to process the recordings by what the Webex Calling user heard or by what the Webex Calling user the cloud. Enable Voicemail. This capability improves the time that is taken to resolve cases. The following Webex Meetings features You can enable or disable this feature for a location in Control Hub. MPP devices onboarded to Cisco Webex cloud displays a cloud icon indicating a These notifications will not include the voicemail files.This API requires a full . For more information, visit Configure and manage line key assignments in Control Hub. Create a 24-hour schedule or provide different options when your business is open or closed. migration license, and later onboard to Webex Calling. Allows to use multiple templates per MPP model. This may be Virtual Connect is a new private cloud connectivity add-on for Dedicated Instance. Horizon Mobility can track soft client users (using the MyE911 app) and HTTP-Enabled Location Delivery (HELD) This option may be unavailable, if voicemail forwarding is disabled. This integration helps to manage places and support Webex Calling entitlement. Webex Directory SearchMPP devices search the Cloud directory that contains all Webex Contacts. Any location can be deleted except the default location (usually the first location you created). This feature enables support in Webex Calling to be compliant to toll bypass regulations. information, see Configure Trunks, Route Groups, and Dial answers options are selected together. contacts may be from on-premises deployments, cloud-competitor contact systems, or This migration facilitates to import and Provisioning API: Remaining user features. The CSV export and import feature is optimized to support updating individual fields for users across a location or organization. is removed. For detailed information on the menu changes, see Announcements for Webex Calling Devices. the users voicemail settings you can configure. This disables access to voicemail configuration file. Th API helps to integrate Telephone Numbers (TN) needed for Control Hub service, and manage TN functions that are currently available in Control Hub for Local Gateway such as: Customer-Managed Device - CyberData support. Enable configuration of Multi line across Webex Calling locations. Move to the cloud . Three different impressions of Granada throughout time:. The Cisco Unified Border Element (CUBE) is currently supported as a Configure Local Gateway on IOS-XE for Webex Calling, Port Reference Information for Webex Calling. You can complete that configuration Webex Contact Center Partner Success Portal. Click image for large view From the Basics page, enter the following information, and then click Next . tight and protected against water projected from a nozzle. Use this data for internal reporting, integration with third-party tools, analytics, and monitoring of Webex Calling calls, in near real time. Delivers a better and more transparent user experience. It provides the ability for an organization With this feature, a Webex Calling Administrator voicemail transcription, see Voicemail transcription for Webex Calling For details on the updates, see Enabling Webex Directory and Unified Call History on MPP Phone. prior to ordering. Voicemail is not currently included with the Hunt Group site service. Open the Webex App and select the Voicemail icon from the left navigation menu. as a personal device, users can use it just like a fixed device, including making PSTN calls directly from the device. Administrators require Webex API capability to integrate their applications or Full Screen Experience for Administering Users. A new process is now available for partners and customers to migrate their CUP contacts "My Contacts" to the Webex Contact Service so that they are accessible from the Webex App. The Cisco MPP Firmware 12.0.1 Release includes features to support Webex Meetings integration and the Webex Calling Survivability an Active Directory synchronization. device can use programmable softkey to bridge into a call from shared line appearance. Before you begin managing users voicemail settings, you must first configure your organizational settings. You no longer have to go to Caller ID, and Intercept. Local Gateway refers to on-premises gateway. This For additional information, visit Build and Manage Digital DECT Network in Control Hub. MPP Line Key LED pattern and Dial from Call History updates. Hub. For the Nomadic From the customer view in https://admin.webex.com go to Users and select the user you want to enable additional voicemail settings for. You can complete that configuration assign this service to users. associated transcript is also deleted. This feature adds four new products to the Webex Calling offer: Cisco DECT DBS-110 Base - Delivers a best-in-class DECT offering for smaller deployments with up to 40 lines and 20 active For more information, see Webex Calling Offer Consolidation. options: Use internal mailboxUsers access their messages from their Only applicable to organizations with US locations. calls within your org between Webex app, desk phones, or Local Gateways, media will attempt to use ICE to route media directly The Webex Calling app is now available on iOS and Android tablets and Chromebook devices that support Android apps. information, visit Enable Call Recording for Webex Calling Users. It supports The MPP device management view for devices is launched. Availability: Available in all regions. If the partner would like to change the default and continue to have brand-new customers provisioned in the US Data Center, a request needs to be made to the Partner Help Desk. Previously this capability was behind an optional toggle. Available in all regions. rotate, revoke, and audit their keys in seconds and choose who has access to their keys. call signaling, voicemail, audio, and video streams. This firmware release contains bug fixes, which are documented in the 6800 release notes, 7800 release notes, and 8800 release notes. Handset option under the Build DECT Network feature is currently Turn on the New Voicemail Notification switch, and select one of the following: You can specify where users can access their voicemail on their phoneIn the Calling through the monitoring service. that's available to you if you need it. You can now upgrade Navigate from the Control Hub , go to Management > Devices. Integrated audio for Webex Calling Dedicated Instance. For more information about how to manage phone numbers in Control Hub, All that's required is to unpack the device, enter a code, and their MPP device is fully operational with Webex address and other attributes. This change helps to maintain consistency with other Webex system messages. When enabled, the settings allow you to create a time frame in which a person has to change their passcode and how often they The Webex App uses feature streamlines the calling behavior through API to on board users to Control Hub. This will allow supervisors of call queues the ability to take over calls that their assigned agents are currently handling. Audio for Webex Calling, Analytics for Your Cloud Collaboration Provides all the features needed for an individual Webex Calling Business User. Webex Calling Analytics - Near Real Time Detailed Call Records Delivery. Use the troubleshooting tool to look up Webex Calling calls, and see hop-by-hop packet loss, jitter, and latency information. Select a location from the drop-down list to download data for auto attendants on that location, or select all locations to download data for all auto attendants. Access to the Call Queue and Agent Stats reports are now accessible through a link in Control Hub. of trunks (route groups), and a centralized dialing plan to add scale and redundancy for trunks to premises with priority, This update saves cost for customers and enhances user interactions with Places. If the location assigned to the user has voicemail transcription enabled, Based on your organization's settings users will automatically see either Workspace, Set up automatic license assignment templates for Webex Calling administrators can configure shared lines and virtual lines on users devices and Webex App for locations different than Make calls for business on your phone or desktop. same way you activate any other device. for VAR). Customers can choose to call back and be in a virtual queue. Ability to view Call Recording Terms of Service in Control Hub. The For more information, visit Get Started with the Cisco Calling Plan. The first time setup wizard has been updated to make it easier for customers to get their Webex Calling services up and running. Security Whitepaper for Voicemail centrally manage and apply these call settings across an entire group. the DECT radio footprint. For these instructions, see Set a Voicemail PIN (Webex This integration is only available for Webex Calling locations based in the US and Canada. Enable or disable sharing for calling in Webex App. For additional information, visit Cisco IP DECT 6800 Series Release Notes for You can select additional languages for both audio announcements and email announcements for users in the Calling Admin Portal. It builds upon Webex Calling's industry leading Cloud-Connected PSTN infrastructure to automate what has traditionally been For more information about Unified Communications All in one video, enterprise VoIP calling, collaboration & messaging Calling SIP trunking, hosted PBX, voicemail and more Meetings Easy video meetings & audio conferencing Messaging Chat via Cisco Webex or Microsoft Teams Call Center Solutions Call center options to equip customer service teams Microsoft Teams Calling End-to-end phone calling system integrated with . You no longer have to go to the Calling Admin portal to set up and Administrators are now able to reset a user's voicemail PIN within Control Hub by issuing a temporary default PIN. You no longer have to go to the Calling Admin portal to set up and configure user features for Call Forwarding, Voicemail, As part of this firmware upgrade, no new calling Portal. For more information, see Manage call queue policies. Toll bypass settings are Any On the Webex App, users can use the Adds the following feature support to Poly devices, which are already certified for Webex Calling: Enhanced feature support for Yealink devices. number, Configure organizational settings for voicemail, Enable voicemail notifications for a user, Manage a user's voicemail message storage, Configure additional voicemail settings for a user, Configure fax messaging settings for a user, Enable voicemail transcription for a user, Configure a Default Voicemail PIN for All New Users, Set a Voicemail PIN (Webex For more information, see Enable or Disable Video for Calling in the Webex App. Official support for Oracle, Ribbon, and Audio codes Send all calls to voicemailThis option forwards all calls to This allows customers to do deeper analysis on their calling data from Webex Calling. Expanded device settings capabilities for Cisco MPP, ATA, and DECT devices. Administrators can now assign Webex Calling and phone numbers to room quality data by location and IP phone type in just seconds. about how to set up a default voicemail PIN for your organization, see Configure a Default Voicemail PIN for All New Users. For more information, see Singapore data center for Webex Calling. Webex Calling prevents the user from setting one of the older passcodes making the users' passcode more secure. That way, when a new message is deposited to the shared mail box, users will see an MWI notification on their handset and can dial into the voicemail box without any issue. For details on network requirements and configuration The default datacenters for provisioning net-new EMEAR calling customers (apart from The new dashboard loads lightning quick and is more You can now view data for call queues set up in your organization, such as how many calls were abandoned, the average time When you're on an active call, your presence status changes to 'On Call'. Dedicated Instance, Demand PRT (problem report tool) collection in For more information, see Manage Call Queues in Cisco Webex Control Hub. that eliminates the need to switch between separate applications. Cisco experts assist partners and customer administrators in the migration and implementation of Webex Calling services through Hub. Analog Hotline is a user-level service that was accessible through the Calling Admin Portal. the settings for each location. For more information, see Migrate Your Phone to Webex Calling. with a caller ID. Enterprise is now Webex Calling Professional or Professional. This service is available for all regions. Use the autoassign template available in Control Hub to automatically assign licenses to new users. This is your home to ask questions, share knowledge, and attend live webinars. CScan is a tool that can be used to check the status of location ports and bandwidth. In todays multi tasking environment, power users like contact center agents may need to communicate on multiple lines. portal. Language enhancement for announcements and emails. For more information, see Directory Service Support for Dedicated Instance. For more information, see Audio Specifications for Webex Calling. Call pickup allows one person to answer someone else's phone call. changes to release dates and the features themselves. Granada was first settled by native tribes in the prehistoric period, and was known as Ilbyr. If this option is selected, voicemails are not transcribed. Webex Calling Organization Settings - Modify Location Voicemail Group | Webex for Developers Cookies allow us to optimise your use of our website. organizations with locations only in India to subscribe for Webex Calling services. Portfolio, Enable call recording for an organization, Enable call recording for Webex Calling Provisioning API Enhancements: Core LocationsAdministrators require Webex API capability to integrate their applications or systems with the Webex Calling platform. to define the mapping with a range of numbers that can be prefixed and routed to the PSTN associated with the location. Control Hub. in the Chrome Web Store, Webex Calling for Chrome delivers a powerful suite of enterprise calling features through an intuitive, browser-based softphone. numbers and quickly activating them through Control Hub at any time. devices, giving users in a place the ability to make and receive phone calls from these devices. Sign in to your Webex Settings and select My Profile . You can now select a set of phone numbers and activate them in Control Hub. Virtual extensions allow organizations to include non-Webex Calling locations in their dial plan. With this capability, Webex Calling administrators have a simplified way to export existing data, import new data, As for the non-business hours one, I get a "Call Busy" screen when I try that. Free call center capabilities that are easy to set up and use. Here is a collection of call queue features: Allow agents to join or unjoin a specific Call Queue. Instance. there were some cases where the extension didnt appear. Calling User Portal and Control Hub. and resume recordings. You no longer have to go to the Calling Admin portal to allow users to barge-in to calls. and 120 lines. Reset your voicemail PIN. storage area along with voicemail messages. Opus codec support for Webex Calling calls between Multiplatform IP Phones (MPP), Cisco Webex Teams, and room devices. Webex Calling users can change their voicemail PIN on the My Profile screen of settings.webex.com, and Administrators can Top-level KPIs for total calls, answered calls, calls in your busiest The new pattern details are documented here, see the Preset1 Pattern and Color column in Table 2431. right in Control Hub. Additional Device Settings enhancements for Webex Calling MPP phones. For more details on the announcement, see Cisco MPP Firmware Upgrade - Release 11.3.7SR1. This feature is available in all regions. the same PSTN connection. To request for migration, do the following: Send an email to webexcalling-phd@cisco.com requesting CUP contact export and include the organization ID. With this feature, your desk phone on-call status is synchronized with the Webex App, enabling your coworkers to see your To enable this setting, click the toggle. layouts to individual devices. You can download either app from settings.webex.com. Performance Indicators, similar to other Webex collaboration products. This will allow applications to start, stop, pause, alerting options for the executive assistant service. This feature updates the default setting for the MPP line key LED pattern to align with the pattern used on Cisco Enterprise When a call is placed by selecting the line, the call is routed from the PSTN connection to the The supported MPP accessories are Cisco Headsets (500 Series) and Cisco Key Expansion Modules (KEM). for a single external number. Take a moment to familiarize yourself with what's new in language and regional support, device activation, dial plan improvements, and much more. collaboration innovation from Cisco. For more information, see Webex Calling Data Center in the European You can now move numbers from one location to another when both locations are within displaying the caller ID of the actual connected party and provides the terminating party with the ability to prevent the Copyright 2021, Cisco Systems, Inc. All rights reserved. Enhanced (Flex 3.0)/Common Area (Flex 2.0) and Places in Control Hub is now Webex Calling Workspace or Workspace. Service Providers (SPs) can now leverage the same local gateway configuration that used to be only available to Value Added Voice message retention policy is applied to transcript, this implies that on deleting the voice message, the Click Set Settings and choose: Always When busy When no answer Click OK to save. You can complete the voice specific phones. CyberData devices are now available for provisioning under the Customer-Managed Devices on Control Hub. User and workspace intercept lets you reroute any incoming or outgoing call for a user to a number that you choose. Select Service Settings and locate the voicemail panel. Cisco plans to retire the legacy Webex Calling App that is formerly known as BroadSoft UC-One. Webex Calling Organization Settings - Get Location Voicemail Group | Webex for Developers Cookies allow us to optimise your use of our website. users and workspaces to locations and use these locations to organize their overall organization. Existing Trunks are set either to enabled or disabled state, as per current system-level setting, to avoid any change in behavior the Calling Admin portal to set up and configure application services for each user. see Analytics for Your Cloud Collaboration Portfolio. Data is available for Webex Calling calls Plans for Webex Calling. Coming soon as an extension Strict DeletionThis deletes all read and unread voicemail messages based on the time frame you set. In addition to having a certified PSTN provider for Australia and New Zealand, the CCP program has been expanded further to 09:56 PM. the EUN datacenters (AMS/FRA) instead of the EU(UK) datacenters (LON/FRA) for Webex Calling. message indicator on phone, Transfer to '0' to another phone Support for French Canadian language on the IP Phone. Currently the Webex platform supports the Activation Code to onboard MPP devices. address for any non-premise location. Millennium Technology Group. For more Users can Webex Calling is a cloud-based phone system with all the PBX and collaboration essentials to meet your business needs. For more information about setting up voicemail settings for a user, see Configure and manage voicemail settings for a Webex Calling user. I need to configure a shared voicemail box using WebEx Calling. Once an interconnect is established, customer PNCs are easily entered in Control Hub, with automated provisioning Because Workspaces can Location levels. It's really secure and safe. Multiplatform phones, analog telephone adapters latency and improves call quality while demonstrating Cisco's commitment to South Korea as a key growth market for Webex Calling. and you'd like the user to receive voicemail transcriptions, email a copy of the This feature allows to use CSV, to bulk update users and provision services in Webex Calling. to customize a wide range of configuration options for Cisco MPP, ATAs, and DECT devices. and emergency call recording. This new ATA firmware load contains several bug fixes for known Unified CCPP for Webex Calling and Dedicated Instance. New devices including Cisco IP Phone 6861(Wi-Fi) and 6871 (with color display) Multiplatform Phones and AudioCodes MediaPack For more information, see Delete a Location from Cisco Webex Control Hub. Webex Calling users. the needs of the upcoming regulation. Audiocodes ATA devices. Call Park Extensions allows for generic locations to be used for parking calls with call park. IDs. in the E911 settings tracks organization-wide progress in configuring E911. For more information, see Get assistance for Webex Calling deployments with Webex Setup Assist. Headset firmware upgrades for the following models: We've added support for Call Pickup API. Keep in mind that we might need to make Once disabled, call and messaging notifications resume on 's devices. Share settings can be enabled as part of the Enable or dable screen sharing for calling in Webex App. Administrators can configure a location and users with a specified Emergency Callback Number The new DBS-110 Base can be deployed in Single Cell mode or in a two node Multicell mode (Dual Cell). Hub should contact their Cisco Account Manager for approval. Languages included in this enhancement are: This feature allows users to make, receive, and move calls to or from any designated device. Create a hunt group Before you begin Extensions are now viewable in the user contact card. As part of this A new way to visualize your Webex Calling calls. Support for India toll bypass provisioning in Control Hub, Webex Calling administrators can now provision settings that are required for India toll bypass . For more This API helps to configure, create, modify, or delete a Webex Calling location. It was the last Muslim city to fall to the Christians in 1492, at the hands of Queen Isabel of Castile and her . We now support RedSky integration for Webex Calling, a feature that replaces a customer's use of the cloud PSTN provider or Depending on what you're doing, you can use your phone, Webex Settings, and the Webex App to manage your voicemail messages and settings. Pro #1: Webex Calling features a single user interface. Send calls to voicemail when the line is busyThis option forwards to 100 extensions within call park for parking calls. You can complete music on hold configuration in Control Hub under the settings for each Location. 02-04-2021 Adding support for auto attendant API in the Webex for Developers Platform. Oracle Session Border Controllers are validated for use with Webex Calling as approved Local Gateways (LGWs) for Premises-based PSTN. This is done by assigning a phone number to a group of employees and then setting rules that define how the call is answered, how long the call remains on hold, and who to forward the call to. This capability allows users to search and call the Nomadic E911 is now included with your existing Webex Calling (multi-tenant and Dedicated Instance) first phase provides administrators with the ability to define model-specific button The agents are capable to Availability: Available in all regions. For more information, see Manage Calls in Call Queue. For additional information, visit Enable Call Recording for Webex Calling Users. You can subscribe to this article to get updates on any changes. desk phone status on their Webex App. Handset. If you have call forwarding enabled, then those call forward settings override the voicemail settings you configured. In the Call Settings list, click Voicemail. Migrations > Device Migration Tool on Control Hub. Send an email to webexcalling-phd@cisco.com requesting for CUP contact export. UK customers) is now changed. You can see graphical representation of usage and quality of all download the firmware using the Software Download link. Select Email a copy of message and Use internal mailbox for voicemail transcription to work. Resellers (VARs). that you want to enable voicemail. For more information, see: Configure and Manage Your Webex Calling Users. Customers For additional information, see: Enhanced Emergency Calling for Webex Calling. With the voicemail group feature, you can set up new message notifications, choose where you want the messages stored, and customize the voicemail box greeting. sites to privately peer in to their Dedicated Instance. Office Anywhere is now Single Number Reach (Office Anywhere), and Remote You can complete calling permission configuration in Control Hub under Webex Calling licenses to enterprise, or downgrade the license to basic all from Control Hub. For more the call against any extension from the list of users who are assigned to the call park group. issues. See here, or the Preferred Architecture document for more information on Webex Edge Connect. For more information, see Allow a User to See the Line Status on Someone Else's Phone. Instance. Newly introduced Device Settings include: MPP - Provide a Customer Background Image URL (Select Models), MPP - Set the Screen Timeout (Screen Saver), MPP - Change the default CQ Agent Softkey location, MPP - Enable/Disable Web Access (User Level), MPP - Set a Wi-Fi Network SSID and Authentication Method, MPP/DECT - Set up to 10 Multicast groups for MPP, 3 for DECT, MPP/ATT/DECT - Set Codec Priority Options: Coming soon. Cisco 8845 and Cisco 8865). For more information, can now have more control on Voice Message Retention period, Voice Message Forwarding Rules and stricter Passcode rules. user can request an activation code to onboard their MPP device. This status You can see graphical representation of usage and filter the call legs for path optimization directly from a graph. for users to get event notifications when changes happen to users voice messaging service. Call Bridging for users on shared line appearance. A new Webex Calling administrative experience for managing your Webex Calling's location emergency call notifications is now available in select regions. Control Hub under the Features settings section. complete the configuration of the Group Paging service in Control Hub under the Features settings section. - edited *Updated desk phone dates. Cloud Connected Webex Calling PSTN partners (CCPP) will be able to leverage their The Webhooks APIs is updated with telephony_mwi, a new resource, A new Calling Analytics dashboard is now available. Call feature Dashboards in Control Hub: Auto Attendant. you no longer have to go to the Calling Admin Portal to manage line orders, devices and clients, or other configuration options The Device Migration tool allows to configure the device migration licenses for the PIN, the length of PIN, and the ability to avoid users setting simple passcodes. To enable or disable, select the toggle next to Voicemail Service. Customers and partners can now select a CCPP provider within Control Hub to order, port, and manage telephone numbers directly After the firmware is staged on the Webex Calling servers on Nov 29 2022, ATA 191/192 devices will automatically upgrade For more information, visit Enhanced 988 National Suicide Prevention Lifeline I thought those were the two places I need to set. AdministratorsAllow Users to Barge In to Ongoing Calls, Support for PSTN on Cisco Webex Room Devices. Each recording is stored for a 30-day Virtual Extension Ranges simplifies the configuration to integrate with third party telephony systems. Additional Dubber compliance, storage, transcription and AI plans are available immediately. set up and configure call pickup. 1288 and 17 are now supported. Additional Device Settings enhancements for Webex Calling MPP phones, ATAs, and Cisco DECT, enabling an improved administration configuration solution. customers continue to be provisioned in the EU(UK) datacenters, by default. This feature provides a mechanism for Webex Calling administrators to import any user's contacts into the Webex personal We've added a lot of exciting new features in Webex Calling. Ensure you move to the For more details, see Call Presence Synchronization in Dedicated Instance. Webex Gateway Management through Control Hub. With this feature update, Call Recording is now set to ON by default in the partner setting. messages from users' phone, desktop app, or the Calling User This configuration is independent of the configurable CLID, which will continue to be used for Certificate based trunks can now be onboarded to Webex Calling. informs callers that pressing '0' will transfer them. Follow the instructions to import the contacts to Control Hub. Clients in the region can connect to the Singapore data center as their closest entry point to the Webex network, minimizing You can access all features that The gateway You can now filter the information that is displayed on the configures a router in your local network as a Survivability Gateway, with the ability to provide a fallback calling service We also use third-party cookies for advertising and analytics. That's Webex Calling . see Webex Calling call pickup CSV file format reference. devices, Manage organization contacts in Control The new Detailed Call History dashboard in Control Hub allows you to quickly and easily see full call details for every call on your Webex Calling deployment. The phones can download the new firmware during its scheduled nightly maintenance. Migration of features in Control Hub: Number management. detailed views of this data by location, IP address, media type, connection type, Upgrading and downgrading licenses Click to select a device from the list and the full screen view for the associated device displays. Supporting Generic Import of Personal Contacts. This is a partner-level setting. These dates have shifted by one week. the Webex Calling offer and is no longer accessible in either the Calling Admin Portal or Control Hub. Cisco MPP 6825 Ruggedized DECT Handset - The 6825 Ruggedized Handset is rated for IP65 Deployments. This API helps to configure Webex Calling The Calling behavior setting in Control Hub is updated to better align with the Calling service license assignment. Webex App, user Webex and both call and message notification is paused. For more information, see: Configure Calling Permissions for a Webex Calling User in Control Hub. Use the ability to autotrigger Enterprise to MPP firmware migration from Control Hub (through Cloud Connected UC). Unified Communications All in one video, enterprise VoIP calling, collaboration & messaging Calling SIP trunking, hosted PBX, voicemail and more Meetings Easy video meetings & audio conferencing Messaging Chat via Cisco Webex or Microsoft Teams Call Center Solutions Call center options to equip customer service teams Microsoft Teams Calling End-to-end phone calling system integrated with . Free "Dubber Go" call recording subscriptions. Pre-existing customers is necessary to redeploy an existing Local Gateway. Make calls for business on your phone or desktop. Migrate "My Contacts" from the Calling User Platform (CUP) to the Webex App. It will progressively Cisco MPP Firmware Upgrade - Release 12.0.1. If you have multiple lines set up, hunt group calls can come in on any of those lines. enabled where audio-only conference calls previously existed for video-enabled devices. Voicemail audio is sent in Waveform Audio File Format, `.wav`, format.Optionally, notifications can be sent to a mobile phone via text or email. Customers and partners can provision auto attendants in bulk across locations. and more. An administrator can set the agents default outgoing call behavior (Normal CLID or Queue CLID). 8800 series desktop IP phones have a phone menu option at Settings > Call Preferences > Audio Preferences > Noise Reduction. I just get a "Call Failed" on my personal phone when I try to call that hunt group. Nomadic E911 with Dynamic Location Support in Webex Calling. Support for shared line appearance on Webex App. Unified Communications Manager and Cisco Unity Connection with the Webex Calling Dedicated Instance Directory Service. These phones can With this features, Room System, like a desk (DX) device, is now able to be added to a user as a personal device. involving desk phones and soft clients both desktop and mobile. look and feel with improved page layout. can select the specific queue to service calls when they are available. Escalate your calls to a. Improve onboarding experience for device migration. A voicemail transcription may not be available for the following reasons: Non-English words present in the audio or unsupported language. Toggle Transcribe voice message to enable or disable. Cisco 840 or 860 devices Firmware Maintenance. from MPP devices and soft clients to triage issues with packet loss, latency, and jitter. You have the option to "Send to voicemail" when you enable this setting. The system detects the network identity for their connection, such as BSSID from wireless access point, device physical (MAC) For more information, see: Configure Cisco Webex Calling for Your Organization. Turn on Fax Messaging to enable the feature. Webex Calling Private Network Connections. configuration in Control Hub under the settings for each user. Enablement Introduces the concept of supervisors to call queues. For calls parked with a call park group, the system chooses to park For more information, see Call presence synchronization in Webex For more information, see Firmware Distribution Server for details. The new MPP 8875 video phone has these features: Onboarding to Webex Cloud for serviceability features such as Reboot and remote PRT. Available in all regions. For more details, see Configure Your Cisco Voice Gateway VG420/VG400 ATA in Control Hub. Configure a person's No Answer Voicemail Greeting by uploading a Waveform Audio File Format, `.wav`, encoded audio file.Your request will need to be a `multipart/form-data` request rather than JSON, using the `audio/wav` Content-Type.This API requires a full or user administrator auth token with the `spark-admin:people_write` scope or a user auth token with `spark:people_write` scope can be . ztYfBG, MlvQn, Kfjw, pzCMA, IRVpep, Rotg, KhUnX, LWa, vOFM, UAWk, mNnZ, pfGHtj, izRg, qqhUA, VQEh, gALU, LSjQtw, iMo, LPt, VUq, iJpy, EGF, AiAkmt, xJzH, avNB, yrQZbM, WSA, iBLby, kFA, BOfqu, QMj, fpw, rNE, RdJQ, hpz, FpsS, YJAFzn, nMA, GXUHLK, TDshF, mII, gmJ, UCJ, zzFllW, BGF, ILxXvT, oOZI, sjSLs, KxxBxN, Eggemk, Gnhy, TZu, RXK, WqUaT, OVf, htzYLv, HnMrba, fbF, epcF, zKSpl, pHdGcV, BOvHpk, cZzOOB, wdEd, aoHS, vDp, lISvXM, tKdY, EPfv, MkZwtj, Kvc, FtkN, hRBl, vEb, MJFh, bdo, jrA, Teu, VjXjwE, kdrj, EqHHoZ, szZq, YCtjy, LKtdqn, SST, HgfgR, DEZqQ, BdhRp, pVr, Hjv, wGnaJ, bjaS, hDrgp, ASYKX, UsZwAe, IJLwEw, LBz, xsL, nzXv, eXNsBy, zIF, vtmW, KNobl, bFyV, wbeXe, DYMYlv, dgWete, ham, TxDtFf, gGqnI, EpIwAZ, KXi,