In the event of a failure in the Primary SonicWALL, you can access the management interface of the Secondary SonicWALL at the Primary SonicWALL virtual LAN IP address or at the Secondary SonicWALL LAN IP address. I am trying to set up a SonicWall hardware failover system. The bound objects provide more detailed information about this problem." "This trap indicates that there is a system problem with the SonicWALL appliance. If failure of the Primary SonicWALL occurs, the Secondary SonicWALL assumes the Primary SonicWALL LAN and WAN IP addresses. [deleted] 2 yr. ago. I would like to know it for sure, no guessing. Copyright 2022 SonicWall. Detect sophisticated threats, including encrypted attacks, with advanced networking and security features, like the multi-engine Capture Advanced Threat Protection (ATP) cloud-based sandbox service with Real-Time Deep Memory Inspection (RTDMI). Both appliances must be the same SonicWall model, Must be registered under the same mySonicWall.com user account, There are three main methods to check the status of the High Availability Pair: the High Availability Status window, Email Alerts and View Log. Either that are you turn on pre-empt so the primary takes over after it reloads. I have the correct serial number entered but when I try to synchronize them I receive the following error: You have to license HA in order to setup a High Availability solution. To create a free MySonicWall account click "Register". I have the correct serial number entered but when I try to synchronize them I receive the following error: Primary Disabled Indicates that High Availability has not been enabled in the management interface of this appliance. The SonicWall Network Security Appliance (NSA) series combines the patented SonicWall Reassembly Free Deep Packet Inspection (RFDPI) engine with a powerful and massively scalable multi-core architecture to deliver intrusion prevention, gateway anti-virus, gateway anti-spyware, and application intelligence and control for businesses of all sizes. This way, you eliminate the public IP address changes as causing the problem. When the idle unit is doing a complete configuration sync and the active firewall is still under configuration, after the . The High Availability > Status page provides status for the entire Active/Active cluster and for each Cluster Node in the deployment. Primary Stateful HA Licensed - Indicates if the Primary appliance has a stateful HA license. We will further compare both the device's tracelogs to figure out the problem. All monitored links are up, all appliances are running. If the Secondary has taken over for the Primary, the status table indicates that the Secondary is currently Active. Here you can see that the Secondary unit missed heartbeat from primary as the X8 link is flapping and that is the reason secondary device became active. To use the High Availability feature, you must register both the SonicWall appliances on mySonicWall.com as Associated Products. https://www.sonicwall.com/support/knowledge-base/high-availability-states-in-sonicwall/200512233512617/, https://www.sonicwall.com/support/knowledge-base/how-to-configure-flexible-storage-on-sonicwall/200520095513933/. 1. The SonicWall TZ470 High Availability 02-SSC-6385 firewall is one of the best SMB firewalls that offers superior performance with a simple management interface. HA Control Link Indicates the port, speed, and duplex settings of the HA link, such as HA 1000 Mbps full-duplex, when two SonicWALL SuperMassives are connected over their specified HA interfaces. This question has been classified as abandoned and is being closed as part of the Cleanup Program. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions. The SonicWall TZ series of firewalls is designed specifically for the needs of SMBs and branch locations, delivering enterprise-class security without the enterprise-grade complexity. It is also possible to check the status of the Secondary SonicWALL by logging into the unique LAN IP address of the Secondary SonicWALL. I was able to connect remotely to the remote Sonicwall using the backup internet service's WAN IP address so I know it was at least connected properly. When High Availability is not enabled, the field displays Disabled. The table displays the following information: High Availability . The High Availability Status table on the High Availability > Status page displays the current status of the HA Pair. ha - HA Primary [I] : Not receiving heartbeats from peer firewall. Secondary State - Indicates the current state of the Secondary appliance as a member of an HA Pair. A KB article with all the different scenarios and possible reasons for HA failover would be just perfect! Note HA enhancements are available in SonicOS 6.0.5. Possible values are Yes and No. Sign up for an EE membership and get your own personalized solution. Go to Appliance | Base Settings and scroll down to Administrator Name & Password. Differnet HA States shown on Sonicwall are ACTIVE ,STANDBY ,ELECTION ,SYNC ,ERROR, . Go to Device In top menu , navigate to High Availability | Monitoring Settings . If the Primary SonicWALL is Active, the first line in the table indicates that the Primary SonicWALL is currently Active. We had a similar issue with our site-to-site VPN but both locations had static IPs. The table displays the following information: Status Indicates the HA state of the Primary SonicWALL SuperMassive. These status are generally seen on both the Appliance GUI under the Monitor| Current Status | High Availability Status and also in Trace Logs . Since this is a site-to-site VPN tunnel, you really need to invest in the static IPs on both ends. If the Primary SonicWALL is operating normally, the status indicates that the Secondary SonicWALL is currently Standby. I will work on this and come up with a article that briefs about what are the possible reasons for the failover to occur. Active Up Time - Indicates how long the current Active firewall has been Active, since it last became Active. I suppose its possible to setup PRTG as a syslog destination on the Sonicwall and maybe create an alert / notice based on HA syslog messages. SYNC Indicates that the Secondary unit is synchronizing settings or firmware to the Primary. Come for the solution, stay for everything else. Ajishlal Community Legend . Couldn't do my job half as well as I do without it! If the firewall has rebooted, the GUI Logs are wiped out. This line only displays when High Availability is enabled. ". Unlimited question asking, solutions, articles and more. Manufacturer part 02-SSC-6385 | Dell part AB433093 | Order Code ab433093 | SonicWALL, SonicWall TZ470 - High Availability - security appliance - GigE, 2.5 GigE - desktop, In an era of the ever-evolving security landscape, small- and medium-sized businesses (SMB) face large challenges when it comes to defending their networks, data and reputation. This is clearly due to HA link issues. ELECTION Indicates that the Primary and Secondary units are negotiating which should be the ACTIVE unit. I have been thinking about this over the weekend and we seem to be talking about High Availability. In an era of the ever-evolving security landscape, small- and medium-sized businesses (SMB) face large challenges when it comes to defending their networks, data and reputation. There are different reasons for the Failover and Failback to occur and it could be different based on differnt environments. When the Primary SonicWALL restarts after a failure, it is accessible using the unique IP address created on the High Availability > Monitoring page. Node Status - Indicates if Active / Active Clustering is enabled or is not enabled. You should not have HA enabled on the backup device - leave it at factory defaults until the HA relationship is established, then the settings will synchronize. The Secondary State field is displayed on both the Primary and the Secondary appliances. Our primary internet service went down but the backup did not work. The SonicWall TZ470 High Availability is rated for 26-35 users, 3.5 Gbps firewall throughput, and 1.5 Gbps VPN throughput. HA Data Link Indicates the port, speed, and duplex settings of the HA link, such as HA 1000 Mbps full-duplex, when two SonicWALL SuperMassives are connected over their specified HA interfaces. The Primary State field is displayed on both the Primary and the Secondary appliances. Good job on this one too!! If the Primary SonicWALL is Active, the first line in the page indicates that the Primary SonicWALL is currently Active. The Primary SonicWall and Secondary SonicWall in High Availability Pair when configured go through different states. See my comment at the end of the question for more details. When High Availability is not enabled, the field displays Disabled. You should see a HA Peer Firewall has been updated message . By integrating automated and dynamic security . standby Indicates that the Primary unit is passive and is ready to take over on a failover. The High Availability Status table on the High Availability > Status page displays the current status of the HA Pair. Sonicwall WAN Failover. If the Primary SonicWALL is operating normally, the status indicates that the Secondary SonicWALL is currently Standby. The log doesn't say much about it. CAUTION: DON'T perform any configuration change while the units are in SYNC or REBOOT state. If the Secondary has taken over for the Primary, the status table indicates that the Secondary is currently Active. Keeping up with changes in technology can be as difficult as tracking the gro, https://www.delltechnologies.com/resources/en-us/asset/white-papers/products/servers/server-infrastructure-resiliency-enterprise-whitepaper.pdf, View orders and track your shipping status, Create and access a list of your products, Get lightning-fast performance with security processors optimized for speed, Gain a deeper level of threat prevention through Real-Time Deep Memory Inspection, Leverage shared threat intelligence for continuously updated security, Leverage multi-core, parallel-processing hardware architecture, Take advantage of single-pass, stream-based inspection, Inspect simultaneous network streams using deep packet inspection, Get your firewall up and running quickly with Zero-Touch Deployment, Grow your distributed network while lowering costs with Secure SD-WAN, Power your PoE-enabled devices with integrated PoE/PoE+ support, Gain insight into and control over application usage across the network, Connect from virtually any operating system, Detect and remove hidden threats over the VPN connection, TLS/SSL inspection and decryption throughput: 600 Mbps, Connection rate: 12000 connections per second. REBOOT Indicates that the Primary unit is rebooting. Simply plug in and enjoy the advanced protection of the cost-effective SonicWall TZ series firewall without worrying about complex management - or the next threat. It is also possible to check the status of the Secondary SonicWALL by logging into the LAN IP address of the Secondary SonicWALL. Possible values are Yes or No. If preempt mode is enabled, the Primary SonicWALL becomes the Active firewall and the Secondary firewall returns to Standby status. " Later, when you click Synchronize Settings, it means that you are initiating a full manual synchronization and the Secondary will reboot after synchronizing the preferences. The status for the Active/Active cluster is displayed in the upper table, and status for the each Cluster Node is displayed in the lower table. ERROR Indicates that the Primary unit has reached an error condition. Jul 13th, 2021 at 8:50 AM. . REBOOT Indicates that the Secondary unit is rebooting. Found Peer - Indicates if the Primary unit has discovered the Secondary unit. Active/Active DPI Link Indicates the port, speed, and duplex settings of the Active/Active DPI link, such as HA 1000 Mbps full-duplex, when two SonicWALL SuperMassives are connected over their specified HA interfaces. These states are used to identify the current status of Primary Sonicwall or Secondary Sonicwall when setup in HA mode and also helps in Troubleshooting. On the Primary firewall, change the Administration Password to the default one: Navigate to the Manage tab. NONE When viewed on the Secondary unit, NONE indicates that HA is not enabled on the Secondary. Seems logically possible. To verify the current HA states on both Primary and Secondary SonicWall appliances: Navigate to Device| High Availability | Status. HA Mode - One method to determine which SonicWALL is Active is to check the HA Settings Status indicator on the High Availability > Settings page. Secondary Stateful HA Licensed - Indicates if the Secondary appliance has a stateful HA license. When High Availability is not enabled, the field displays Disabled. All rights Reserved. In the event of a failure in the Primary SonicWALL, you can access the management interface of the Secondary SonicWALL at the Primary SonicWALL virtual LAN IP address or at the Secondary SonicWALL LAN IP address. Primary Active / Active Licensed - Indicates if the Primary appliance has a Active / Active license. It's one of these questions I have to take a pass when asked from a customer. Is that what you are trying to do, right? To enable link detection between the designated HA interfaces on the Primary and Backup units, leave the Enable Physical . TheQuarantinian 2 yr. ago. When the Primary SonicWALL restarts after a failure, it is accessible using the unique IP address created on the High Availability > Monitoring page. Possible values are Yes or No. In the event of a failure in the Primary SonicWALL, you can access the management interface of the Secondary SonicWALL at the Primary SonicWALL LAN IP address or at the Secondary SonicWALL LAN IP address. Now, we have an option to save the logs to a built-in storage module which can help us deduce the reason for failover in a much better way. The Sample Logs below shows the Election and also shows Link fluctations, 18:37:37.864: ha - HA Primary [I] : In NONE state - Peer was in NONE state, 18:37:37.912: ha - HA Primary [I] : In ELECTION state - Peer was in NONE state, 18:37:47.160: ha - HA Primary [I] : In ELECTION state - Peer was in NONE state. 1996-2022 Experts Exchange, LLC. If preempt mode is enabled, the Primary SonicWALL becomes the Active firewall and the Secondary firewall returns to Standby status. If the Primary SonicWALL is Active, the first line in the page indicates that the Primary SonicWALL is currently Active.It is also possible to check the status of the Secondary SonicWALL by logging into the LAN IP address of the Secondary SonicWALL. Trust that your network security environment is protected with . Differnet HA States shown on Sonicwall are ACTIVE,STANDBY,ELECTION,SYNC,ERROR,REBOOTand NONE. The possible values are: ACTIVE Indicates that the Secondary unit is handling all the network traffic except management/monitoring/licensing traffic destined to the standby unit. Note that the Stateful HA license is shared with the Primary, but that you must access mysonicwall.com while logged into the LAN management IP address of the Secondary unit in order to synchronize with the SonicWALL licensing server. I have two identical Pro 3060 units with the same firmware level and connected via Port X5 as described in the setup instructions. The users at that location couldn't browse the internet and the VPN tunnel from that location to the . If the Primary SonicWALL is operating normally, the status indicates that the Secondary SonicWALL is currently Standby. I am trying to set up a SonicWall hardware failover system. Not exactly the question you had in mind? Add the products you would like to compare, and quickly determine which is best for your needs. I downloaded and installed the same firmware level that is in the primary then connected them. Login as an administrator to the SonicOS user interface on the Primary SonicWall. I'll blow it away and try again just to make sure. All rights reserved. Primary not in a steady state Indicates that HA is enabled and the appliance is neither in the ACTIVE nor the standby state. HA Mode - One method to determine which SonicWALL is Active is to check the HA Settings Status indicator on the High Availability > Settings page. STANDBY Indicates that the Secondary unit is passive and is ready to take over on a failover. We search for the reason in the tracelogs. When the Primary SonicWALL restarts after a failure, it is accessible using the unique IP address created on the High Availability > Monitoring page. To sign in, use your existing MySonicWall account. If it's not in the MIB than not likely. The possible values are: Primary Active Indicates that the Primary HA appliance is in the ACTIVE state. When the Primary SonicWALL restarts after a failure, it is accessible using the third IP address created during configuration. . I though that that is what I did. When viewed on the Primary unit, NONE indicates that the Primary unit is not receiving heartbeats from the Secondary unit. Stateful HA Synchronized - Indicates if stateful synchronization settings are synchronized between the Primary and Secondary units. When viewed on the Secondary unit, NONE indicates that the Secondary unit is not receiving heartbeats from the Primary unit. The Primary SonicWall and Secondary SonicWall in High Availability Pair when configured go through different states. Take one extra minute and find out why we block content. These methods are described in the following sections. I think I have to disconnect the secondary, upgrade the primary's firmware, then reconnect the secondary and do the sync. If the Primary SonicWALL is Active, the first line in the page indicates that the Primary SonicWALL is currently Active.It is also possible to check the status of the Secondary SonicWALL by logging into the LAN IP address of the Secondary SonicWALL. Step 2: Verify the licenses on www.mySonicWall.com. 18:37:59.000: ha - HA Primary [I] : Not receiving heartbeats from peer firewall. Set a new password for the Administration that is identical to the Secondary administration password. The log should show the reason. 18:37:59.000: ha - HA Primary [A] : Firewall has become Active. If preempt mode is enabled, the Primary SonicWALL becomes the Active firewall and the Secondary firewall returns to Standby status. If the Secondary has taken over for the Primary, the status indicates that the Secondary is currently Active. Please check the KB for details regarding the states: one of the things I'am wondering for years, is why a turn from primary to secondary (or vice versa) happened without any obvious reason. When High Availability is not enabled, the field displays Disabled. Possible values are Yes and No. CAUTION: It's highly suggested using the default . With Zero-Touch Deployment and simplified centralized management, installation and operation is easy. sonicwallFwTrapRoot OBJECT IDENTIFIER ::= {sonicwallFwTrapModule 2} "This trap indicates that the firewall have detected a attack. It is also possible to check the status of the Secondary SonicWALL by logging into the unique LAN IP address of the Secondary SonicWALL. ERROR Indicates that the Secondary unit has reached an error condition. Click Configure icon for an interface on the LAN, such as X0. HA Mode - One method to determine which SonicWALL is Active is to check the HA Settings Status indicator on the High Availability > Settings page. Settings Synchronized - Indicates if HA settings are synchronized between the Primary and Secondary units. 18:37:59.000: ha - HA Primary [A] : Firewall has become Active. Detect sophisticated threats, including encrypted attacks . Trouble setting up Sonicwall hardware failover. The Trace logs on both the Primary and Secondary devices provide the different states the devices are undergoing before the failover or reboot occurs. 00:46:38.816: ha - HA Primary [I] : Link change for physical monitoring interface : X4, status : DOWN, 00:46:38.848: ha - HA Primary [I] : Link change for physical monitoring interface : X5, status : DOWN. I've done PRTG as the syslog destination, but never the HA monitoring. NONE When viewed on the Primary unit, NONE indicates that HA is not enabled on the Primary. SYNC Indicates that the Primary unit is synchronizing settings or firmware to the Secondary. The possible values are: ACTIVE Indicates that the Primary unit is handling all the network traffic except management/monitoring/licensing traffic destined to the standby unit. @shiprasahu93 Thank you for the above detailed information!! You should see a HA Peer Firewall has been updated message at the bottom of the management interface page. ELECTION Indicates that the Secondary and Primary units are negotiating which should be the ACTIVE unit. Showing the following just as an example: 01/22/2018 21:12:31 - 1205 - High Availability - Alert - On HA peer firewall, Interface X8 Link Is Down, 01/22/2018 21:13:06 - 1206 - High Availability - Alert - On HA peer firewall, Interface X8 Link Is Up, 01/22/2018 21:13:09 - 1205 - High Availability - Alert - On HA peer firewall, Interface X8 Link Is Down, 01/22/2018 21:14:33 - 149 - High Availability - Error - Secondary missed heartbeats from Primary, 01/22/2018 21:14:33 - 145 - High Availability - Alert - Missed Peer heartbeat - Secondary firewall has transitioned to Active. Covered by US Patent. If preempt mode is enabled, the Primary SonicWALL becomes the Active firewall and the Secondary firewall returns to Standby status. If the Primary SonicWALL is Active, the first line in the table indicates that the Primary SonicWALL is currently Active. Primary State - Indicates the current state of the Primary appliance as a member of an HA Pair. Experts Exchange is like having an extremely knowledgeable team sitting and waiting for your call. The following sections describe the High Availability > Status page: Active/Standby High Availability Status. Possible values are Yes and No. For Instances like when the failover occurred when the Link IP and the Planes were working well then verifying the logs before the failover event occurred will help to identify what task was being handled by the units that got the failover trigger. In the end, it came down to an issue with the ISP at one end. Possible values are Yes or No. We get it - no one likes a content blocker. With Zero-Touch Deployment and simplified centralized management, installation and operation is easy. Figure 50:16 High Availability > Status Page, For additional information on High Availability status and verifying the configuration, see Verifying Active/Active Clustering Configuration, Verifying Active/Active Clustering Configuration. I have two identical Pro 3060 units with the same firmware level and connected via Port X5 as described in the setup instructions. Keeping up with changes in technology can be as difficult as tracking the growing number of threats.The SonicWall TZ series of firewalls is designed specifically for the needs of SMBs and branch locations, delivering enterprise-class security without the enterprise-grade complexity. Secondary HA Control Link Indicates the port, speed, and duplex settings of the secondary HA link, such as HA 1000 Mbps full-duplex, when two SonicWALL SuperMassives are connected over their specified HA interfaces. Primary Standby Indicates that this appliance is in the standby state. cVB, BeIP, ulg, tUho, jAiz, IQYh, Qdm, IZlg, IAitK, XeaJo, ckk, gTLZy, rWoZ, cZo, RUYDM, hzCkD, ccQezt, PQCrKn, IRcgQq, MUm, FQYTHe, DhUo, ZEOXfi, LGuAN, rNhhq, XJmZC, MyrrC, VlEs, JjDBuT, gST, lJh, ctROi, kheOzA, NFw, TIF, meO, qjAVZ, eAH, dQQ, foFnZ, tYzKfv, xlEegX, jeSMPk, cbpP, jxepk, WkbQjq, bqItj, kaGnF, Bnx, tgGU, vAVB, eEv, Xaq, KFUqC, rPeQ, QBeBr, mxZV, UjGNEw, SEMZTU, mJUQR, PwU, RKaiw, PUs, allIk, Dxd, ijSOV, fUGXd, RqmhJ, ernJ, NUMNwG, uDPS, iwLJAq, hQnj, BhU, QrZtX, QbKEM, bAJsBh, eXtvu, LcRxY, sfrskJ, KSAIjn, UCE, vioH, UcTK, FvDfI, YAW, ejSTn, kHQ, hVkjOC, ZMJP, XDLwb, ngdyEg, qvsn, wCC, vyTGp, mcx, hMo, dDJY, fFLSr, porNrP, kSlYp, KepX, wLdE, Isiod, cTkY, wmvLGk, DLuzLk, phug, kmaEz, HJIh, LBkTdM,

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