No effect. You'll even be able to Accept or Decline meeting invites directly from a Webex space. Combining a personal access token to create the webhook and Webex Bot token to send the messages (WebEx Bot is part of the organization with a permanent token). event: created -> When a new event (i.e. Upon doing so, an error is returned that states "The site you have selected is not authorized. Log in to add app + The Outlook Alerts for Microsoft Office 365 bot for Webex lets you closely monitor when a new email is received, meeting is added to your calendar, or a folder is created in your inbox so that you never miss out on important updates. It would be great to auto-forward ONLY the customer Webex message as a text message (i.e., SMS). The integration within the Office products are great for displaying the availability of the user, e.g. 01-31-2022 08:38 AM If you have Webex integrated with a calendar system, that will affect your status and put the Out of Office icon on your profile if you have that as an event on your calendar. Lines #43 and #44 are required if using the Bot or Integration tokens. This token is valid for 14 days, and the refresh token is valid for 90 days. However, it is limited to 12 hours.x. Have you checked your calendar to see what your status is? Customers Also Viewed These Support Documents, https://help.webex.com/en-us/mwka5l/Cisco-Webex-Hybrid-Calendar-Service-with-Microsoft-Exchange-Integration-Reference. Check out the code to design and build a Webex IM automatic out-of-office reply feature. The Twilio python library can be downloaded from twilio.com/docs/libraries/python. At the top of your page, you will see Settings with a cog icon. for more information. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. When they see your name in a space's People list. Optionally, set a date range for your automatic replies. Soon as I put my cursor on the search, Outlook . using outlook out of office changes and controls your status in webex. I am having same issue on Outlook for Mac version 15.40 on Office 365. In August 2021, Gartner placed Zoom in the leaders section of the analyst firm's Magic Quadrant for Unified Communications as a Service, which includes telephony, video meetings and messaging. Then continue. BUT, I cannot share important information as to who is filling in for me while Im out, or my contact for urgent matters. It notifies the sender that you are away and may not respond until you return. Forward Webex messages from a specific person (i.e., the customer) to my mobile phone using Twilio integration. Turn on 'Automatic Replies (Out of Office)' or the 'Out of Office Assistant' in Outlook. CONS: Challenging, A bit complex to configure (two tokens are needed, Integration token is up to 104 days). 3) Online repair of Outlook. 2. In the Automatic Replies box, select Send automatic replies. [A-Z|a-z]{2,}\b', "** Webex OutOfOffice Auto Reply **\n\nThank you for your message. The python code of the three options is very similar. # 'Authorization': 'Bearer ' + webex_bot_token, # For option #2 If you're using a Microsoft Exchange account, go to Send automatic out of office replies from Outlook and follow the steps under "Set up an automatic reply." You are probably thinking, Yossi, Webex DOES show your status as out of office! To resolve the Out of Office status issue: Log in to the Outlook Web App: https://outlook.office365.com/owa/ LinkedIn | Twitter @CiscoDevNet | Facebook | Developer Video Channel, Do More With Webex Out-Of-Office Auto Reply, # webex_bot_token = "xxx2" # For option #1 and #2, # webex_integration_token = "xxx3" # For option #1 and #3, "https://webexapis.com/v1/messages/direct?personEmail=", # For option #1, #2 and #3 Webex App automatically updates within 20 minutes, and your profile picture displays like this: Line #20 To create the webhook, we can use ONLY the webex_personal_token (and not the Bot or Integration tokens). Option #2 resource: messages -> Capture ONLY Webex messages. You can only see your out of office status in . Download Webex; Schedule from Microsoft Outlook; See people's availability; Install your Room or Desk device; Get started with Webex App; Record a meeting; Share files with others; Get started with . No useful results. This isn't the same as choosing Out of Office when you schedule an appointment or meeting. Webex integration to Microsoft Outlook is part of Webex Productivity Tools. These are required if using the Bot or Integration tokens). Yes, there are other ways to write the Python code (w/o using the log files). The Webex app shows the 'Out of Office' status even though the Automatic Replies (Out of Office) setting in Microsoft Outlook has been changed to reflect 'Do send automatic replies'. I created a very efficient set of outlook folders and rules - Both work perfectly! Set up an automatic reply Select File > Automatic Replies. PROS: Simple to use (two tokens are needed, Bot token is permanent). . You can only see your out of office status in If not, you should activate it by following the steps below; Step 3: Open the Microsoft Outlook and Tap on the File Tab. . Define the required Webex and Twilio tokens (Note lines 10 and 11. When your calendar is integrated with Webex App. Users are complaining that for in person calendared meetings, Zoom or MS Teams meetings, and just time blocks calendared as Busy that Webex is show a presence status of Active (Available). This isn't the same as choosing Out of Office when you schedule an appointment or meeting. Combining a personal access token to create the webhook and Webex Integration token. This isn't the same as choosing Out of Office when you schedule an appointment or meeting. The WebEx add-in for Outlook isn't included with the WebEx Meetings Desktop app, you have to download the 'Cisco Webex Productivity Tools' app to enable WebEx add-in in Outlook. That way, I wouldnt need to open the WebEx client! It works across devices and platforms and it is suitable for home office schemes. # 'Authorization': 'Bearer ' + webex_integration token, # For option #3, 'https://images.contentstack.io/v3/assets/bltd14fd2a03236233f/bltab28bd9a758b3f81/60d617644763af56bad5a0d5/download', "http://localhost:4040/api/requests/http?limit=1", r'\b[A-Za-z0-9._%+-]+@[A-Za-z0-9.-]+\. Welcome to the Webex Community. webex automatically changes your status as airplane not available and you cannot override . You can only see your out of office status in Webex App: When you set your automatic replies for out of office in Microsoft Outlook or your out of office or vacation reply in Google Calendar, see Out of office or vacation reply for Gmail for more information. The Webex app shows the 'Out of Office' status even though the Automatic Replies (Out of Office) setting in Microsoft Outlook has been changed to reflect 'Do send automatic replies'. Note: The Webex Out of Office status is set by the Calendar Connector, which observes the auto-response status on the user's Exchange/Office 365/Google mailbox and may take up to 15-20 minutes to update. Webex App automatically updates within 20 minutes, and your profile picture displays like this: The only difference is the Webex tokens usage and some pre-conf needed for options #2 (How to configure Webex Bot? Split from this thread. NO Use the Webex API to send (POST) the OutOfOffice message, then add the sender email to the log file. We checked the registry and everything, but no idea where this comes from. This will turn off automatic replies at the date and time you enter for the end time. It would be nice if WebEx could send an auto out-of-office reply with my backup persons contact. 03-23-2022 11:47 PM Hello there, in Webex App -> Settings should be the possibility to connect Webex client with Outlook. I want to. Optionally, set a date range for your automatic replies. Go to Mail section. Lines #13 to #17 describe the Webex webhook configuration. Im out of the office and will be back at (Date of Return). People in your organization will see your status: When they see your name in the space list. You can only see your out of office status in Webex App: When you set your automatic replies for out of office in Microsoft Outlook or your out of office or vacation reply in Google Calendar, see Out of office or vacation reply for Gmail for more information. To handle the large volume of emails, especially when Im away, I created a very efficient set of outlook folders and rules Both work perfectly! 2) Turning off all COM plugins save for Webex. When they see your name in a space's People list. To see which type of Outlook email account you have, open Outlook, select File > Account Settings > Account Settings, and then look in the Type column. # 'Authorization': 'Bearer ' + webex_integration token, # For option #3, Understanding the OAuth Flow of a Webex Integration, develop rich integrations and powerful automation with Webex cloud-collaboration platform APIs and SDKs, Webex Meetings API Options for Developers. Click this, then click View all Outlook settings. Actually nothing left from WebEx, BUT when we go to Outlook > New items > Appointment there is still a ribbon visible. Lines #21 and #22 configure the Twilio (sending) phone number and the destination phone number. CONS: The token is limited to 12 hours. Note: For Outlook 2007 choose Tools > Out of Office Assistant. When you set your automatic replies for out of office in Microsoft Outlook or your out of office or vacation reply in Google Calendar, see Out of office or vacation reply for Gmail for more information. NO Check if the senders email address is already stored in the log file. Lets design and build something cool! What is your challenge? Get Ngrok (HTTPS) tunnel information (i.e., the tunnel URL). [Fly] Complete the practice by implementing a Webex Integration token and an OAuth grant environment using a web browser. The Cisco WebEx Meetings offers an add-in for Microsoft Outlook to easily Create, Join or Schedule a meeting straight from the Outlook app. for more information. PROS: Simple to use (one token is needed). Notes: 4) Complete removal of all webex software, including using their removal tool, and re-installation. [stretch-goal.1] Support message markdown format and attachments. Right? If you have an out of office in outlook it turns one on for internal and external emails. But what about the Webex API tokens limitation? You are right. I am having same issue on Outlook for Mac version 15.40 on Office 365. So I thought to myself . Check out the code to design and build a Webex IM automatic out-of-office reply feature. . You know, this cool airplane icon? Learn how to set up out-of-office in Outlook on the web here: Go to https://outlook.live.com/ and sign into your account. If not, you can download it from your Webex site. Configure pyngrok to introspect HTTP traffic running over port 5000 (Whats. A new Webex IM feature Automatic out-of-office reply! In Control Hub, the O365-hybrid-calendar option is enabled The users have full paid licenses Then retest checking the check box for the Outlook integration in the WebEx app. In the results list when they search for your name. message) is created. But I know myself, if I will open the Webex client, I will be tempted to read other messages. No effect. For this purpose, start Outlook and go to your Calendar. Your site administrator may have installed Webex Productivity Tools for you. Click Advanced settings. Note: For Outlook 2007 choose Tools > Out of Office Assistant. Your out-of-office message usually provides important information such as: Im sure that you are getting many emails every day. when writing an email message. It can also facilitate messaging and meeting organisation in one single application. Using that token, we can create the webhook and messages. If you're unsure about your setup, contact your administrator for help. Tail the log file and check if a new localhost:5000 entry was added. Webex integration to Outlook for Windows gives you an easy way to schedule or start Webex meetings using Outlook. During this period, I will have limited access to Webex chat.\n\nFor project X, please contact (Contacts Name) at (Contacts Email Address).\nFor project Y, please contact (Contacts Name) at (Contacts Email Address).\n\nIf you need immediate assistance, please contact me on my cell phone at (cell phone number).\n\nBest regards\nYossi M.", # For option #1, #2 and #3 Your status in Also, Webex IM is my (and many others) preferred communication method, so I would expect to have the same out-of-office future/support. to manually override your status in webex if you have an out of office turned on in outlook. A short out-of-office email that goes out automatically to anyone who sends you a message while you are away for a period of time. However, Webex IM doesn't support that (for now). Set up an automatic reply Select File > Automatic Replies. Therefor, the email notification sent by Outlook/Exchange is unnecessary and even considered internal spam. The script can be executed from your local laptop, Raspberry Pi, or a cloud-compute instance.. It's all about capturing eyeballs. Ask a question or leave a comment below. The Webex app shows the 'Out of Office' status even though the Automatic Replies (Out of Office) setting in Microsoft Outlook has been changed to reflect 'Do send automatic replies'. On macOS: go to Preferences > Video. It is used for VoIP calls. Under your name when they message you directly. Webex App | Show When You're Out of Office, Small business account management (paid user), Out of office or vacation reply for Gmail. If it does, I would appreciate it if you would open a TAC case and reference my case. Go to Microsoft Outlook or Google Calendar to set your automatic replies. Wondering if there is a way to set the OOO status in webex even for "Out of Office" calendar events (without automatic reply). User Review of Webex Calling: 'Webex Calling is one of the main calling applications in the organisation. If a new entry was added, query Ngrok if the message is from the customer_email (defined in step #2). Yes, additional features such as a script scheduler, and a friendly UI can be added. Important Note: Creating an appointment on your calendar and setting it to show you as Out of Office (OOO) does not set the Out of Office status in Webex Teams. Cisco Blogs / Developer / Do More With Webex Out-Of-Office Auto Reply. Cisco, which offers the Webex platform, was slightly ahead of Zoom, while Microsoft led the leaders quadrant. filter: roomType=direct -> ONLY from direct messages and not from group rooms. To resolve the Out of Office status issue: Log in to the Outlook Web App: https://outlook.office365.com/owa/ Steps taken to try and resolve this problem: 1) Googled the phrase in part or in whole. Under your name when they message you directly. For sure we could just right-click on the button > customize the ribbon > and remove Cisco WebEx but we need a solution that can be deployed to all clients. No effect. However I know that and I have this feature already in place in my environment. Step 1: Confirm that you have the productivity tool installed on your computer. Think of that using similar integrations, you can: Create personalized responses when you are away/out-of-office. What a great feature, right? Is strange that Cisco Webex is unable to get this information. I decided to suppress the Ngrok 502 Bad Gateway error messages (which are expected, as ngrok is not configured to point to an actual listening application). Webex integration to Microsoft Outlook is part of Webex Productivity Tools. CONS: The Out-Off-Office message will appear in the WebEx Bot (new) room and not as a conversation follow-up. Check the. . When your calendar is integrated with Webex App. # 'Authorization': 'Bearer ' + webex_bot_token, # For option #2 Most folks will not send repeated messages on the same subject when they know Im away. Step # 3: Create Meeting. The Out-Of-Office message will look like this >. So Lets have a fun challenge! Using Webex API GET call, retrieve the customers latest message. 4. Soon as I put my cursor on the search, Outlook crashes and automatic restarts. Out of date Webex add-in is causing a crash. Outlook crashes whenever Webex meeting is - Microsoft Community GR grkindle Created on August 18, 2021 Outlook crashes whenever Webex meeting is created/cancelled/started Hey folks, as in subject whenever I try to create/cancel/start a Webex meeting from Outlook it shows a message 'communicating with server' and Outlook crashes shortly afterwards. Users are complaining that for in person calendared meetings and just time blocks . targetUrl: tunnel_IP -> Ngrok tunnel URL. From your Windows start menu, type in user access control. Is strange that Cisco Webex is unable to get this information. [stretch-goal.1] Support message markdown format and attachments Webex , [stretch-goal.2] Retrieve the Outlook 365 OutOfOffice message and integrate it with Webex code That can be done leveraging the automaticRepliesSetting call of. People in your organization will see your status: When they see your name in the space list. For the script to work, we need a token to: The challenge is that we cannot use the following: Option #1 This will turn off automatic replies at the date and time you enter for the end time. That will be professional, efficient and will reduce the number of messages! Configure Webex webhook to send notifications to ngrok URL when: Once a new message is received, record the sender name. Jabber was very consistent in showing a users presence as "In a Meeting" for any Outlook calendar event that showed the user as Busy. The Out of Office Status is Not Getting Updated in Webex. Your site administrator may have installed Webex Productivity Tools for you. And stay connected with Cisco DevNet on social! For a demo/PoC purpose, use the personal access token. Click your profile picture on Webex App and then perform one of the following actions: On Windows: go to Settings > Video. 3. @johnny.ghio , deploying the Hybrid Calendar Service could give you a solution.As described in the following article, one of the major features offered by the Hybrid Calendar: "Update a users Webex presence status when the user sets up automatic replies in Outlook (sometimes referred to as out-of-office status)."https://help.webex.com/en-us/mwka5l/Cisco-Webex-Hybrid-Calendar-Service-with-Microsoft-Exchange-Integration-Reference. Step #1 Import the required python modules., Step #2 Set up the required tokens, log files, and stderr env., Step #3 A callback function to surface ngrok logs and export them to a log file.. 0 Helpful Share Reply emma.wilson Beginner In response to Kathy N. Options 02-01-2022 01:45 AM Right? When you have to leave the office for an appointment or when you go on vacation, you can let others know through your Webex App status in case they want to contact you. Then choose Automatic replies and click the 'Turn on automatic replies' toggle. Python programming? However, Webex IM doesnt support that (for now). Click on the "Create a new meeting" button, then choose Webex from within its options menu. For help; see. It also supports integration with other applications and various platforms. Out of office or vacation reply for Gmail Wed love to hear what you think. When your calendar is integrated with Webex App. Turn on 'Automatic Replies (Out of Office)'or the 'Out of Office Assistant' in Outlook. Webex app appears to only update the presence status of Out of Office messages, call events, and Webex enabled meetings. Create a log file to record the message sender name. Select your camera in the Select accessory dropdown list. In the Automatic Replies box, select Send automatic replies. @Goswin Weemaes, thank you for your answer. For help; . Step 4: Select Options and click on the Add-ins button. The power of automation, innovation, and integration Cool, right! You know, when you go to create an event in Outlook, you can set the "show as" value to some things such as "Out Of Office". ), and #3 (How to configure Webex Integration?). This isn't the same as choosing Out of Office when you schedule an appointment or meeting. If not, you can download it from your Webex site. Leave me a comment on this blog (I automated the generation of both Access and Refresh tokens). However, Ive noticed that Im getting more and more Webex messages as well! Out of office or vacation reply for Gmail Move this slider button to at least the first level. In the results list when they search for your name. YES Use Webex API to retrieve (GET) the customer_email latest message and send it as a text message using Twilio API. Webex integration to Outlook for Windows gives you an easy way to schedule or start Webex meetings using Outlook. . [Run] Continue with option #2 and learn about Webex Bot token. Go to Microsoft Outlook or Google Calendar to set your automatic replies. To resolve the Out of Office status issue: Log in to the Outlook Web App: https://outlook.office365.com/owa/ The issue we face is that it's greyed out and cannot be checked/unchecked -> "Please ask your admin to enable this option". If you're unsure about your setup, contact your administrator for help. Your status in Webex app appears to only update the presence status of Out of Office messages, in a call events, and Webex enabled meetings. Lines #5 and #6 are required if using the Bot or Integration tokens. PROS: The recommended way for a Webex integration project. Send only one notification (and not every time the same person sends a message). 1. The Out of Office status is not getting updatedin Webex. To set the OOO status properly in Webex:Windows: The Webex app shows the 'Out of Office' statuseven though the Automatic Replies (Out of Office) setting in Microsoft Outlook has been changed to reflect 'Do send automatic replies'.To resolve the Out of Office statusissue: The Out of Office Status is Not Getting Updated in Webex, Small business account management (paid user), https://support.microsoft.com/en-us/help/290846/how-to-use-the-out-of-office-assistant-in-outlook, Webex App | Show When You're Out of Office. Line #22 contain a regex to find (any) email address. Yes, I will be out-of-office, but since Im part of a critical engagement, I want to be informed (ONLY) if the customer sends me a direct Webex message. You may change the regex to only search for your organization emails (e.g., r\w*@cisco.com\w* will find ONLY x@cisco.com emails). The Out of Office Status is Not Getting Updated in Webex. However, my goal was to create a simple and more understandable code. You know, when you go to create an event in Outlook, you can set the "show as" value to some things such as "Out Of Office". Can you leverage automation/different technologies/programming languages to mitigate it? Integrate with Twilio for sending text messages. Webex App | Show When You're Out of Office, Small business account management (paid user), Out of office or vacation reply for Gmail. Get started. [Walk] Start with option #1 and get familiar with Webex personal access token and python code. Webex App: When you set your automatic replies for out of office in Microsoft Outlook or your out of office or vacation reply in Google Calendar, see [stretch-goal.2] Retrieve the Outlook 365 OutOfOffice message and integrate it with Webex code. Want to learn more about APIs, automation, and Integration? Webex App: When you set your automatic replies for out of office in Microsoft Outlook or your out of office or vacation reply in Google Calendar, see When you have to leave the office for an appointment or when you go on vacation, you can let others know through your Webex App status in case they want to contact you. Next up, once the download is complete, you will need to create a Webex meeting through Outlook. This is your home to ask questions, share knowledge, and attend live webinars. Send the notification ONLY to individual chats and not group chats. We are using Out of Office, especially for users who are working parttime. Line #24 is a Webex image file (to be sent with the text message). Send an auto-notification when Im out of the office. . I was asking for a wayto set the OOO status in webex for "Out of Office" calendar events BUT when the user doesn't set up automatic replies in Outlook. When I attempt to "Add WebEx Meeting" from the ribbon in an Outlook calendar invite, a Cisco Webex Meetings Scheduler log-in box opens requiring me to choose my WebEx site and then to enter my Microsoft Account sign-in information. When you create your meeting, click "Add Webex Meeting" to . Step 2: Check if the WebEx Add-in is activated. I was asking for a way to set the OOO status in webex for "Out of Office" calendar events BUT when the user doesn't set up automatic replies in Outlook. Let me know if this works. Webex presence info in MS Office/Outlook - Cisco Community Start a conversation Cisco Community Webex Webex Community Webex Meetings and Webex App Webex presence info in MS Office/Outlook 352 Views 0 Helpful 3 Replies Webex presence info in MS Office/Outlook Shambu Gad Cisco Employee 08-03-2021 10:17 PM Seems simple right? This isn't the same as choosing Out of Office when you schedule an appointment or meeting. Have a question? 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